The views from some of the rooms in this hotel are fantastic - looking straight onto a big geyser. But apart from that, there's not much else good about it!
Rooms are a bit shabby and not very well equipped. Worst of all is the attitude of the owner/manager - we borrowed a couple of towels to take to the spa for the morning and when we returned at lunchtime, he said he was very unhappy about it and was very rude! But to make it worse, the towels are awful anyway! The breakfast staff were also very miserable and couldn't spare a smile, but i guess that's because they were also being told off by the owner!
I think this is a big difference between this poor quality hotel with an attitude problem and the more friendly establishments in town where staff can't do enough for you.
If i had the choice again, i'd pick a better value, friendly option that's located in town, rather than this outdated place that's a fair drive from the town centre anyway.
Note to staff: a smile goes a long way! Remember that people are on holiday and want to enjoy themselves, not be told off or grumbled at!
- Official Description (provided by the hotel):
- The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more less
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- Also Known As:
- Quality Hotel Rotorua
- Quality Inn Rotorua