We purchased a deal for this stay including free WiFi. Purchased 2 coupons for a 2-night stay. On arrival we were put in a ground floor studio room. I was bitterly disappointed. There was no view of the geysers from the room, had to walk outside and along several metres to see the view. In addition, I did not feel safe in the ground floor unit when there was free-access for anybody to walk around the back of the hotel. This hotel is on the edge of town in a dark area. I'm sure they do not have security camera's for protection. The so-called free WiFi did not work and upon repeated attempts to contact reception we were told somebody would fix it in the morning. I was really unhappy about this. As it turned out we were out of range. The following morning we requested another room where we could access WiFi. Initially, the Manager advised the Desk Clerk to leave us where we were and let us into a meeting room where we could use WiFi. This was not satisfactory at all! The main reason being that I have a serious illness which had reached a very bad patch during this stay. This meant I had to stay in the hotel room and lie down and rest. Not being able to use the internet was a real drag through this rough patch. And it was not possible to go backwards and forwards to a meeting room to meet one of the conditions of our purchase. On explaining this we were moved to another room a floor above. I overheard housekeeping bad-mouthing us because they would have to clean 2 rooms. It was a real hassle to move all of our gear but the new room was blissful. The view to the geysers was amazing and the internet access was instant. My mood about the place lifted immensely and relaxing in this new environment helped my condition to improve over the next 24 hours. It made me want to return.
- Official Description (provided by the hotel):
- The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more less
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- Also Known As:
- Quality Hotel Rotorua
- Quality Inn Rotorua