The service here was really quite bad. The receptionists were consistantly rude and did not apologise at any point for their numerous mistakes. We visited the spa pool which was filthy and had beer bottles scattered in the bottom. We reported this to reception who assured me this would be sorted out. We then visited the spa pool a few days later and we found it in the same state except there was a pair of mens underwear to greet us. The housekeeping was less than up to scratch, the tea and coffee was not re-stocked and we often were given less towels than we should have had. Due to renovations one day of our visit we were told we had to walk to the other hotel for breakfast and were not given directions and no transport was provided. I would not recommend this hotel unless your wanting to learn how a hotel should NOT be run!
- Official Description (provided by the hotel):
- The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more less
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- Also Known As:
- Quality Hotel Rotorua
- Quality Inn Rotorua