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“Delightful hotel lakeside in Rotorua”

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Black Swan Lakeside Boutique Hotel
Ranked #9 of 52 Rotorua B&B and Inns
Certificate of Excellence
Edinburgh
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Delightful hotel lakeside in Rotorua”
Reviewed April 26, 2012

This hotel is an absolute delight. Located on the waters edge with spectacular views over the lake, The Black Swan Hotel is everything that a boutique hotel should be with the highest quality fittings in the rooms, great comfort and outstanding hospitality. Brent who looked after us during our stay was very attentive cared for us very well indeed. The breakfasts overlooking the lake were perfect. I strongly recommend this hotel to discerning visitors to Rotorua who are looking for first class hotel with perfect hospitality in a fantastic location.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank RWNEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • Dutch first
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English first
Perth, Australia
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2012

We stayed at black swan and this is reslly a highlight of our holiday
Perfect service from Olaf
Beautifully presented room with great view to the lake and a really indulgent atmosphere
Relaxing and nothing was too much trouble
I highly commend black swan as a first class experience

  • Stayed April 2012
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank jimperth10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 10, 2012

We only stayed one night what a shame, great welcome by Olav the manager shown around this small boutique hotel, more like a home than a hotel, glass of wine later we were shown our lovely room with superb bathroom and facilities. One of the best hotels we stayed in during our six weeks away.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gables28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 5, 2012

We just loved this beautiful slice of heaven on the lake with real black swans living out front. The house is freshly updated with comfortable elegance and many modern touches. The stone bath tub was a treat, massages in the conservatory and walks in the extensive old gardens were so relaxing. Brent took very good care of us. Wish we never had to leave!

Room Tip: Lake view is prime, pool rooms fine too.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank cyndym_cali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 5 Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 3, 2012

The Black Swan is a rare treat - secluded, private, water lapping outside your window, black swans floating on Lake Rotorua! We have just spent a couple of days there, under the thoughtful and considerate care of the host Olaf Hirczy. The decor is modern and edgy (black chandeliers and charcoal carpet - brilliant) and the facilities are exceptional. Fast and free wi-fi, a swimming pool, and restful recreational areas, a cocktail area and a breakfast room with stunning views across Lake Rotorua. Olaf met every need we had - he even went out to the shops to buy the morning newspapers for us. He cooked a poached egg to perfection (not always easy!) and arranged our dinner bookings at local restaurants. The gardens at Black Swan are beautiful, secluded and with little secrets around each corner.
Do youselves a favour - go there!

Room Tip: Ask for a lakeside room - a bit extra but worth it.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Travellerholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Ukraine
Level 6 Contributor
1,053 reviews
317 hotel reviews
common_n_hotel_reviews_1bd8 1,536 helpful votes
Reviewed December 29, 2011

Actually we've been the first guests at this beautiful, stylish B&B in perfect lakeside location.

When we arrived it could be seen that some things weren't 100% ready, that our rooms was the only one already finished. Everything had this new smell.

At arrival we had been already overwhelmed by the building, a black & white modernized lodge in a wonderful garden with direct lake access and stunning views towards the city & the mountains. We got a very warm welcome by the host, were shown around, invited to rest at the outdoor pool or have a walk through the gardens along the lake.

Since we were hungry after the drive & flight to White Island (don't miss to visit White Island when you're in the area!) I asked where it's possible to have an egg sandwich and - whoosh - there was egg sandwich, homemade fruit cake & coffee served at the upstairs veranda of the lodge. The host sat down with us, told us about the lodge, the area & the activities, personal as you expect when staying at a luxury B&B. While we went back to our room to refresh she made a reservation for dinner at the Regent Hotel (which has the same owner as the Black Swan Lakeside B&B - which can be easily seen when you see the style of the hotel).

The room itself, superb! Lakeview at its best, windows from ground to ceiling. Quality bedding (soft and fluffy), free WiFi internet of good speed, a stereo with iPod/iPhone docking station and a very, very modern and welcoming bathroom with huge glass shower. Everything 5* (as you can expect at nearly NZ$ 600/night). Blind out curtains worked perfectly so we were able to have a good sleep.

Next morning the breakfast waited for us. Fresh fruits, coffee, jam/marmalade/honey, bread... and cooked breakfast on request. I had a wonderful & soft omelet with cherry tomatoes... mhhhhh We were chatting a lot with the host who gave the complete B&B a very personal feeling, got tips... Actually nothing was too much for her - even she had to prepare the other rooms because more guests were arriving the next day. I just asked where I can get my t-shirts washed & it was done. In the afternoon we sat down at the veranda and immediately there was coffee, tea and fruit cake.

Btw - the mini bar in the room as complimentary. But I don't know if this just has happened because we've been the first guests. I'm a fan of free mini bars because I never take something from this - normally - overpriced items. Better the hotel charges something with the room & then it's free (soft drinks).

Since our sky dive was cancelled due to clouds we had a bit more time to enjoy the lodge, were sitting in the garden, relaxed. This is a rare thing for me, but at the Black Swan I was able to switch off a bit.

No, the Black Swan isn't a cheap B&B, but considering what you're getting it's "value for money". It's so beautiful, so stylish, with such a good view... it's the house I would like to own when I'm older & want to rest.

Black Swan is exactly what you want when you're staying at a luxury B&B, want to rest from all-year 5* business hotels.

Room Tip: Take a room in the main building, with lakeview
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank HONkiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 3, 2008

It was pure joy to relax at the Lodge. Our hosts, Margaret and Tony, made us feel completely at home in their gorgeous house. It is superbly maintained and beautifully appointed. The decor is tasteful, and the small touches, such as fresh flowers, added to the ambience. Our room was large, extremely comfortable and furnished to an exacting standard ( all the amenties were top notch). We overlooked the pool and beautifully lush garden, with a side view to Lake Rotorua. The upstairs dining room and living room overlook the lake, and even on a rainy day, the conservatory afforded an excellent spot to sit and enjoy the views. All this and just minutes from the center of Rotorua.
The two chefs (dinner and breakfast) are to be commended for their excellent culinary skills- and they catered to our diverse tastes. We were asked what we would like, and after a day spent doing whatever, we came "home" to a fabulous meal. Andre, maitre d', made some excellent wine suggestions and remembered what aperitifs the guests liked, a welcome touch.
The Lodge attracts some delightful and interesting travellers.The option was always ours whether we dined with others or alone, and was handled in such a way that there was never any awkwardness. We opted to have dinner with others one night and a romantic dinner, served in the library, the next night - the choice is yours!.
Margaret booked my spa appointments and Tony accompanied my husband for a game of golf - way and above being hosts. Our laundry was done for a minimal charge.
There are a plethora of activities locally and Tony and Margaret will happily advise/book. Loved, loved, loved this place............(A note to our companion guests "Radio Caroline lives on"!)

  • Liked — Everything
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cariad422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Black Swan Lakeside Boutique Hotel

Property: Black Swan Lakeside Boutique Hotel
Address: 171 Kawaha Point Road, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 52 B&Bs / Inns in Rotorua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Black Swan Lakeside Boutique Hotel 5*
Number of rooms: 8
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