I want to start off by saying this is a beautiful lake resort, quaint and lovely view. Most importantly away from the sulphur smell. Great food and service at the restaurant! We spent 5 nights at this hotel only because the Duty Mgr., Alan took good care of us. He's a professional and he seemed liked the only one that really cared. Although the rooms are nice and clean, the walls are very thin and you can hear every creak and noise especially if you have a room above you. Duty Mgr.Alan was able to move us to a Suite situated at the end of the hotel only the last 2 nights because it was already booked. The Suite room was comfortable with great view but had 3 sleepless nights in their other downstairs room. Addressed our concerns w/ upper management(Acting General Mgr. & Hotel Mgr) and they didn't seem to really care or believe in providing excellent customer service. Quite frankly, they were the most disappointing part of our stay. In addition, the rooms are outdated especially the TVs and w-fi service is poor and never worked in our rooms. I would have given this resort at least a 4 star but not only does the rooms need updating, hotel management needs to be updated too! The only one that truly cared was the duty mgr. Alan and he is the only asset to this hotel as he is dedicated to providing excellent service! Kudos to you Mr. Alan and thank you for all your help!
- Official Description (provided by the hotel):
- Located in the exclusive suburb of Okawa Bay, Mourea on the beautiful shores of Lake Rotoiti is a unique & classy hotel - The VR Rotorua Lake Resort.Just 15 minutes drive from central Rotorua, the VR Rotorua Lake Resort offers lodge style influenced accommodation options, designed to make a visit one of affordable luxury, combining high quality details with pleasure & fun. ... more less
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