When we arrived we got greeted by the friendly owner/manager. He showed us to our room . We had friends visitng from overseas so there were a total of 4 adults & 2 children. We booked a 2 bedroom unit and the room seemed okay in the beginning. Howevver when we opened the bathroom cupboard, it had rubbish (used sanitary pad) lying in the cupboard. The toilet had no rubbish bins. The sheets on the bed did not look fresh. The wall behind the toilet pan was rotting, and the floors(both kitchen & bathroom) looked as if it had not been mopped for months. The unit had a full kitchen facility, however had very old cups, plates & bowls. It only had 1 dirty pot and a rusty tea-pot.(we had to wash the pot to use it, we did not bother with the tea-pot). The facility advertises it has a pool, the pool temperature was 42degrees. I am not sure if this is standrad temperature but seemed awefully hot. Someone(possibly a guest) hosed cold water into the pool. My kids with our friend decided to go for a swim and while they were in the pool a guest comes in, jumps into the water nude. My kids quickly jumped out of the pool. We complained to the manager and he apologied but the guest remained in the pool, needless to say my kids did not return to the pool. There was one baby Cockroach roaming in the kitchen, which quickly disappeared into the rotting window pane.
Property: Manhattan MotelAddress: 1322 Hinemoa Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Children Activities (Kid / Family Friendly) Kitchenette
Ranked #74 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Manhattan Motel 3*
Number of rooms: 9
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