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Gwendoline Court Motel
Ranked #91 of 91 Hotels in Rotorua
Reviewed August 28, 2013

Have stayed in better student digs. Curtains ripped & coming of rail, threadbare furniture/carpets, bedcover had cigarette burns in it, stained sheets & grubby walls. Was scared to use the kitchen brush to clean crockery as it looked as if it had been used to clean the toilet. Felt as if the business are happy to take your money but not spend a cent on upgrading or cleaning properly the units. On arrival the receptionist was too busy on the phone & waved me to the unit, didn't even bother to introduce self after the call to offer help or advise, so much for hospitality. We don't get to go away too often & this experience really put a dampener on our weekend away. We decided we'd never stay in Rotorua again. On the plus side, location is great for the mountainbike trails, & the cleaning staff were friendly.

Room Tip: Stay elsewhere
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  • Stayed: August 2013, traveled with family
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Thank Nan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at Gwendoline Court Motel, responded to this reviewResponded June 25, 2014

Thank you for your feedback

We are dedicated to providing excellent customer services, but we clearly let you down on your recent stay, and we do apologise

We understand you had a number of housekeeping issues, which we have resolved

We do hope you return to Rotorua in the near future, as it is a beautiful city and has much to offer, we would appreciate the opportunity to accommodate you again and show you our normal high level of service

Kind Regards

Greg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 - 104 of 132 reviews

Reviewed August 23, 2013

We don't understand how Unit 4 of the Gwendoline could be described as 'luxury' as it was on the Wotif booking site. It is tired, at best, and actually quite grotty. I suggest if you are choosing the Gwendoline that you request a unit at the back, as you'll be further away from the traffic noise of Fenton Road. We were disappointed that the spa bath in the rather shabby courtyard was filled with normal water and not mineral water (as we'd expect in Rotorua) - but we can only blame ourselves for not doing better research. It would have been helpful if we'd been told as we checked in that you need to turn the tap to 'cold' in order to get hot water, and to 'hot' when you want cold water (!). The sheets and towels were beautifully clean though - the general state of the unit had made us wonder whether they would be.

  • Stayed: August 2013, traveled as a couple
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Thank 66Philippa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at Gwendoline Court Motel, responded to this reviewResponded June 25, 2014

We are disappointed that you did not enjoy your stay.

Since your review we have moved to hired linen, we now have fresh, clean and pressed linen, we are sure you will agree the new linen is a substantial improvement.

We understand that you were not happy with the courtyard area with the spa pool, these areas are cleaned and the leaves are swept daily, but we have taken steps to ensure the manager checks these areas daily to ensure that they are kept clean and tidy

Thank you for your comments

Kind Regards

Greg Wilson

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Reviewed July 14, 2013

Unit was very shabby, threadbare carpets, chair covers worn out, one towel has a large hole in it. We were there in the middle of winter and it was freezing, heating was barely adequate,the electric blanket did not work and a request to management for another recived no response. Kitchen was good and it was great to have our own spa even though we had to clean the leaves out of it. We went on a dicount voucher and I think that was probably about its real value.I won't be back and would not reccomend it to friends

  • Stayed: July 2013, traveled as a couple
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Thank Kahuwera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at Gwendoline Court Motel, responded to this reviewResponded June 25, 2014

Thank you for your feedback

We do have central heating in all the rooms, to ensure they are room and cosy during winter

We do have an issue with the leaving dropping in Autumn, and falling into the courtyards, we are working hard to ensure we keep the courtyards clean, and we are now checking this areas daily to ensure we keep on top of this

Thank you for your comments

Regards

Greg Wilson

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Reviewed April 18, 2013

We stayed here on a 4 night deal and it was more than adequate. The spa pool is a nice touch and the equipment provided is sufficient for short stays. Although it is a little way out of Rotorua town it is in walking distance of the Maori village and the location is quiet. Bit of an assortment of glasses and crockery etc but it's serviceable and the appartment was cleaned daily. The bed in the lounge was incredibly soft but surpisingly comfortable. We would recommend as there is plenty to see and do so you are not spending all your time in the motel.

  • Stayed: March 2013, traveled with family
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Thank Derbyfan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at Gwendoline Court Motel, responded to this reviewResponded June 25, 2014

Thank you for the great positive feedback

Kind Reagrds

Greg Wilson

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Reviewed March 10, 2013

The beds/mattresses were terrible and both me and my boyfriend slept horribly on the main upstairs bed. The carpets were threadbare and I was afraid to even drink out of the coffee cups. There was this layer of ICK that just covered the whole place. My family did not opt to stay another night and gave them 24 hours notice that we would not be staying another night and are still disputing about giving us a refund. If my family member lets me know she got one I'll update the review.

Room Tip: Choose a different place to stay in Rotorua. There's plenty of them.
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  • Stayed: March 2013, traveled with family
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2  Thank slateordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at Gwendoline Court Motel, responded to this reviewResponded June 25, 2014

we appreciate your feedback, Regards Greg Wilson

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Reviewed February 7, 2013 via mobile

We stayed here on two separate occasions late January 2013, one night at a time. Although a distance from the town centre - this should not deter at all. The units are clean, beds comfortable and a great economical cost. I would stay again & recommend to others.

  • Stayed: January 2013
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Thank Shangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at Gwendoline Court Motel, responded to this reviewResponded June 25, 2014

Fantastic feedback, we are pleased to hear that you enjoyed your feedback

We look forward to seeing you again

Kind Regards

Greg Wilson

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Reviewed January 16, 2013

Tired units and the bathroom and toilet off the Kitchen made for the units to be rather smelly as the pool was full all time and made the whole unit felt damp and musty. The tiled floor of the bathroom looked and felt rather grubby and we chose to not use it. The upstairs bedroom was large but the bed very uncomfortable. No plug next to the mirror but then there was no hair dryer either. It was cheep but not really cheerful

  • Stayed: January 2013, traveled as a couple
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Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at Gwendoline Court Motel, responded to this reviewResponded June 25, 2014

We thank you for your comments

We assure you we have addressed that you have raised

Kind Regards
Greg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gwendoline Court Motel

Address: Cnr. Fenton & Gwendoline Streets, Rotorua 3200, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Fitness Center with Gym / Workout Room
Hotel Style:
Ranked #91 of 91 Hotels in Rotorua
Hotel Class:3 star — Gwendoline Court Motel 3*
Number of rooms: 16
Official Description (provided by the hotel):
The Gwendoline Court Motor Lodge is within walking distance to Puia and the Rotorua International Golf Course, the Motor Inn offers 18 spacious one bedroom apartments, each with spa pool, full kitchen facilities, central heating, wireless internet, digital TV, en-suite with shower, tea/ coffee making facilities. ... more   less 
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