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“Great place, great people”

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Rock Solid Backpackers
Certificate of Excellence
Mars, Pennsylvania
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great place, great people”
5 of 5 bubbles Reviewed March 17, 2014

Rock solid is not only one of the cheapest hostels in NZ, is one of the best value for money. The place is very central, clean, spacious in both common areas and rooms. I love the big kitchen especially.
The staff is also very friendly.
There was a misunderstanding with my key bond but Vanessa, the owner, handle it very professionally.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank clach2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 18, 2014
Kia ora Claudio
Thank you for taking the time to place your great comments. My team and I do appreciate knowing how our guests found our hospitality.

We wish you continued amazing experiences and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
    202
    95
    25
    13
    7
See reviews for
7
65
115
4
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Thunder Bay, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

This was an okay hostel for the price. My only issues were that the four bedroom female dorm I stayed in only had two electrical outlets, and almost no hanging space (two hooks in the entire room). It also was quite noisy on the second floor as people are asked to leave the lounge at 10 pm, and they often go to the second floor kitchen to drink instead. Thin walls!

Free wifi was great and the location could not be any better!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misschandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 18, 2014
Kia ora

Thank you for your comments. By the way all dorm rooms do have free lockable wardrobes for every guest which can hang at least 8 items and have at least 1 hook attached for towels and can also hold backpacks.

We also do have signs and make a point of asking our guests to keep noise down after 10pm, but unfortunately not all guests are considerate.

Again thank you for your feedback and we wish you continued safe travels!
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1 review
5 of 5 bubbles Reviewed March 12, 2014

I can just highly recommend this great Hostel!it's central,clean and the service is simply awesome! It it one of the best or even the best Hostel in NZ! Free table tennis, pool,dvds and even a fridge in the luggage room!thanks a lot!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 15, 2014
Kia ora Judith

Thank you for taking the time to place the great comments - we do appreciate it!

We are also very happy you enjoyed your stay with us and everything we have to offer especially our helpful staff and added convenience of the fridge we have placed in our luggage storage room for guest's food, who have checked out but are waiting for buses etc and those who have arrived early and are waiting to check in time.

We wish you more awesome experiences as you travel around our wonderful country and safe journeys.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 10, 2014

The location of this hostel is great along with the facilities themself. The staff however upon our arrival was very rude and I was accused of having a false passport. If you are looking for a cheap stay and are self-sufficient looking for no insight form locals this is ideal for you.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kristina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 11, 2014
Kia ora Kristina
We value all feedback received and are very dismayed to read about your experience particularly as my staff and my husband and I work extremely hard at providing the best customer service and experience possible for all our guests - which is proven by the many excellent reviews we have earned.

As all feedback is taken seriously I have spoken to all my staff who can not recall any incident like this occurring, especially as:
1. We do not and never have, required ID of any kind on arrival
2. None of my staff would even presume to question the validity of a guest's ID?

Therefore we believe you have either confused us with another establishment or at the very least misunderstood our staff, in which case we do truly apologise and hope if you ever return to Rotorua you allow us to share our hospitality, local knowledge and wonderful city with you again.
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Nelson, New Zealand
1 review
5 of 5 bubbles Reviewed March 6, 2014

One of the best hostel I have stayed in they have everything you need as a backpacker and the staff are great and will give you discounts on local attractions.Also right in the centre of the town close to the bus station and restaurants.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Corrin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 8, 2014
Thanks for taking the time to submit your feedback. We are so happy that you enjoyed your stay and that you consider us one of the best. Our staff take great pride in our facilities and we have also tried to ensure we have all the little extras you need!

With our local knowledge and pride in our community, we love that we are able to assist with booking into attractions and activities in the area. It is a real bonus that we are able to offer discounts as well!

Our location is a real plus as well. We are central to all the shops, restaurant and activities with bus stops just around the corner and a 5 minute walk from the Information Center.

We hope you can stop by again sometime - we would love to host you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gijon
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Really nice backpackers....clean and central...the best is their staff members..they are always smily, helpful and willing to help with anything...i stayed there 3 nights and came back for another month...highly recommended.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Trinidad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 8, 2014
Thank you so much for the awesome feedback. We are so proud of our staff and work really hard to ensure we have local knowledge but most importantly, that we provide exceptional service. We ALL truly enjoy our jobs and are very proud of our hostel and what we have to offer!

We love that a huge number of our guests return to stay with us again after travelling around the rest of NZ. Rotorua has a great deal to offer and we love to host the backpackers from around the world!

Enjoy the rest of your travels and we hope we can see you a 3rd time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

The staff helped us so bad that I sweared I'd leave a review. Lots of nice people too and great location! Also the possibility of doing some rockclimbing help kill time during rainy days. Everything was good.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank rtete e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 8, 2014
Thank you for the feedback and we are glad you took the time to do a review. Your feedback helps us to continue to improve.

Our location is one of our pluses and enables you central access everything Rotorua has to offer. And we are also glad you found our staff nice and friendly. We really enjoy working with our guests and promoting our community!

The climbing wall is one of our huge assets...a great view from our lounge and a discounted price for the guests...! And like you said...great to do on a rainy day...not to mention the pool table, table tennis, Xbox and movies.

Please drop in again the next time you are through...safe travels!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rock Solid Backpackers

Property: Rock Solid Backpackers
Address: 1140 Hinemoa Street | Downtown Rotorua, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #6 of 55 Specialty Lodging in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:2 star — Rock Solid Backpackers 2*
Number of rooms: 19
Official Description (provided by the hotel):
BIG BOLD & BRIGHT! Kia ora - Welcome to Rock Solid Backpackers located in the heart of downtown Rotorua with dedicated local staff who really do care about their guest's comfort and enjoyment and love sharing their hostel and town with their international visitors. Based in a former office block, this large industrial-style building may not be a cosy cottage but if a funky inner city chill out zone at reasonable rates is what you are looking for - then this is the place! Guest lounge The large comfortable reception guest lounge is the hub of the hostel with FREE High Speed WiFi, FREE pool table, FREE Table Tennis and FREE XBox. FREE DVDs and FREE book exchange corner. They also have FREE luggage and bike storage room including a fridge to store your food while waiting to check in or depart. Also unique to Rock Solid is the 17m high rock climbing wall you can view through floor-to-ceiling windows from this guest lounge. Or if you feel like having a go, guests can climb for just $12 which includes, shoes, harness, chalk and climbing until you drop(not literally!) Or if you prefer a bit of arty culture you can check out what's on in the Basement Arts Cinema downstairs too! Kitchen & Dining Room A large well equipped guest kitchen and dining room for guests to prepare and cook their meals and snacks. This hostel also actively recycles packaging. Guest Laundry Coin operated washing machines, driers and laundry powder dispensers are also available. Tours & Activities Rotorua is the ultimate north island adventure and cultural destination, offering a huge range of activities to suit every taste, budget and thrill factor which hosts are happy to arrange for their guests. Parking There is both limited free public street parking and charge meter parking available in front of the hostel. From 5pm-9am (daily) this parking is FREE. It is also free from Saturday 12:00 noon to Monday 9:00am. More information is available on request. ... more   less 
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