Choosing River Rats for my first ever rafting experience was definitely the right decision! It's safe to say I was a little nervous beforehand but all the staff are extremely friendly, helpful and have a great sense of humour. They definitely helped to settle any nerves I had. Above all though, they are knowledgeable and professional and your safety is paramount to them.
I chose the Kaituna River for my rafting experience which is classed as a Grade 5 route. It includes the highest commercially rafted waterfall in the world, so it isn't for the faint-hearted; however it is definitely worth doing so take your brave pills and choose this trip! The Kaituna trip takes around 3 hours all in all (around 45 minutes of which is rafting time) so it is ideal if you are short on time in Rotorua!
What topped off my experience was the little things which River Rats have taken care of: for instance offering a complimentary pick up and drop off service from most central Rotorua accommodation. There are also professional photographers all around the route capturing your every move and you are also recorded so you can even take home a DVD showing first-hand just how exciting this really is!
All in all River Rats made this trip unforgettable and I cannot rate them highly enough. 10 out of 10.