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“It was fine” 3 of 5 bubbles
Review of Apollo Hotel Rotorua

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Apollo Hotel Rotorua
Ranked #48 of 93 Hotels in Rotorua
Certificate of Excellence
Wellington, New Zealand
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“It was fine”
3 of 5 bubbles Reviewed January 22, 2013

Stayed here as part of a two night deal, wouldn't have paid full price for it. We were in a Studio room which was nice enough, clean, big bed, bathroom was fine - although the shower head was a bit broken so water pressure was quite low, did inform the front desk. Absolutely no bench space, so if you want to make breakfast carry everything across to the small dining table on other side of room. Couldn't do dishes...or should we have done them in bathroom sink next to toilet? And no service on Sundays so dishes couldn't be exchanged for clean ones. Noise wasn't too bad. Location was good for us accessing the mountain bike park, otherwise you had to drive to get to any restaurants or supermarkets, although there is a BP garage around the corner. Staff were friendly. The pool area was quite nice too for an evening drink.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CeeCee09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
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    6
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
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  • Any
English first
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 3, 2013

Below Par, booked this based on reviews and the name "QUEST"
First Strike - When we arrived we were told Quest has moved out earlier in the month and were under new management now. Called Apollo Hotel . .
Second Strike - The bathroom was not that clean & the bedroom was confined to 4 walls, no windows, no airflow, and smelled like a storage room locked for months. .
Third Strike - Everytime someone uses the elevator, a loud noise breaks through the walls. . Super Annoying, we were told they won't be operational between 2200-0830 hours but on two different occassions we were woken up because of the lifts.
We tried to get out and get to a different hotel but unfortunately given the time of the year were left to live it out . . Most days were spent outside the hotel which was an advantage.
NOT GOING THERE AGAIN !!

Room Tip: Try somewhere else :)
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Aj_Bhatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level Contributor
258 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed November 29, 2012

Wifey and I took advantage of a cut price deal for 2 nights. There was nothing negative about our stay, but then nothing to make it stand out from other places we've stayed either. Our room was clean and comfortable, reception friendly and helpful. Good food available across the road at the Holiday Inn, or the Kingsgate around the corner in Fenton Street if you want something more cafe style. A bit of a walk to the city centre (3Km ?) if you haven't got a car or you want a few drinks there. I wonder if they'll see the advantage of free internet, as others in the area do.

Room Tip: Our room at the rear looked over the pool, the rooms on the front of the hotel would have a good vie...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MerlinBlaise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 25, 2012

We booked the executive suite (room 204) but as we were staying 4 nights the view of brick wall from the lounge was dark and unpleasant. We swapped to an inferior room which should have been $24 per night cheaper but the hotel felt the 24hour free internet was a worthy exchange and charged us the full executive suite rate anyway!

Our first night was noisy from rowdy neighbours (we were too tired to complain) and the cleaner only folded the toilet roll and gave us an extra shampoo the next day. To clarify, the bed was not made, the carpet not vaccuumed, the towels left untouched. I therfore complained so the next day the towels were changed and bed made but carpet still left unvaccuumed. I complained again and finally had adequate servicing for the final night stay.

I am a Brit paying 50% more per night than other available establishemnets. I expect a better service due to plenty of competition. I didn't even make a big fuss over the sharp nails in the carpet which my 10 month old was crawling about on but to be charged for the most expensive room rate for a smaller room with less than mediocre service is unforgivable.

Asked on departure whether I enjoyed my stay was quite insulting!

  • Stayed September 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 12, 2012

Excellent hotel - very clean and professionally laid out, modern and had all the facilities for a very comfortable stay. Staff more than helpful and would have no hesitation to recommend.
Good location to central town.

Room Tip: Room was faultless.
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  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
118 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed August 8, 2012

Had read the reviews of this place and they were varied to say the least. My wife an I had two nights there in AUgust and enjoyed ourselves. The room was great, the bed comfortable, the shower was big enough and the tv reception was good. The wifi cost was excellent and $15.00 for three days was a good deal. The staff were friendly and we had two quiet nights as we had planned. would I stay here again, yes. Would i recommend this place, yes. It was great. Did not use the pool as it was winter, but in the summer it would have been nice. Good size and would have accommodated plenty of people. The gym was small but good gear available.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Udaipur, India
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 22, 2012

Stayed here a few days ago and I was very satisfied. Good location with professional staff, neat and clean apartment made our stay excellent. The Spa in the hotel was good. We also had a tasty food and wine experience specially the ( Hangi Food ) local cuisine. The rates are not so high and was value for money. Rotorua is a place with beautiful people and culture and we got a chance to experience true Maori culture. Quest Rotorua made it all even more better. I would surely recommend this Hotel to all.

Room Tip: We stayed in Room 119 but I'm sure all rooms will be good.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cobi_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apollo Hotel Rotorua

Property: Apollo Hotel Rotorua
Address: 7 Tryon Street, Rotorua 3010, New Zealand (Formerly Quest Rotorua)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Rotorua
#35 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Apollo Hotel Rotorua 4.5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Quest Rotorua Hotel Rotorua

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