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“One of the worst experience we had at a restaurant”

35 Degrees South Aquarium Restaurant & Bar
Ranked #28 of 57 Restaurants in Paihia
Price range: $7 - $25
More restaurant details
Restaurant details
Good for: Local cuisine, Families with children
Dining options: Lunch, Dinner, Breakfast, Late Night, Delivery, Reservations
Description: The perfect spot to watch the Paihia Wharf where boats depart for the islands while you indulge in a meal carefully prepared for you by our fantastic team of chefs while being looked after by our front of house team who just love to make you feel at home. Whether you are after a coffee, a naughty dessert or cake or a full meal pop in and say HI. We are a team who enjoy sharing both their love of food and the Bay of Islands.
Auckland, New Zealand
Level Contributor
146 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“One of the worst experience we had at a restaurant”
Reviewed April 23, 2011

I read the reviews on tripadvisor and thought I'd give this place a try. My oh my, what an absolute waste of gastric space, time and money!

Service - One of the worse experience ever. We were served by a young man who seemed more interested in getting to know the two young ladies seated close to us than doing his job. Our mains took 40mins to arrive and that is AFTER I had to physically walk up and get hold of a different waitress as we were absolutely ignored by our own waiter (who was busy serving his hormones instead). There was no apology for the mains taking so long. In fact, the waiter was totally oblivious. If you think things can't get any worse, no cutlery came with the lamb shank!

We finished our meal and was unable to get anyone to bring us the bill. We walked up to the cashier and stood there for 10 mins waiting for someone to serve us. To make things worse, after punching in my credit card pin number, the person just walked away without acknowledging that it has gone through or a simple thank you! That was just plain rude in my point of view!

Food - Oysters were very fresh, fat and juicy. Seafood chowder was good. Steak and lamb shank were mediocre.

Price - My steak cost $33 and to put it bluntly, it was more like a $15 steak. 1/2 dozen oysters cost 16.00 and may I add they were good.

Atmosphere - Very noisy due to abundance of glass windows. The aquarium was special but not even a glass floor with views of the corals could save this restaurant really.

All in all, a very very bad experience. We will never return. In fact, we were so infuriated that we considered discouraging a couple who were looking at the menu in front of the restaurant from stepping into this horrid place. If making money is their main priority, they should consider changing to self service. At least customers will know what to expect when they walk through the door.

I had a chat with one of my friends who happened to be at Paihia and the motel owner specifically told him NOT to dine at 35degree south. That just show you what sort of reputation this restaurant has amongst the locals.

  • Visited April 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank -Gary-T-L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,090 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Excellent view”
Reviewed April 22, 2011

very good service, nice meals well priced, nice view, no complaints ... Very nice aquarium in the center

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Skitzr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands
Level Contributor
30 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Good food and great view”
Reviewed April 14, 2011

We didn't make a booking but the friendly waiter who greeted us said that if we waited 20 minutes he could find us a table, he kept us updated on the situation and we were seated in time. We ate fish and chips - John Dorey cooked perfectly and in the lightest of batter with some great chips. The portions were huge so sadly there was no room for pudding. The young man who served us was attentive and friendly and the location of the restaurant is great, jutting out into the Bay of Islands.

  • Visited March 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Polly018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“High Quality, Good Service”
Reviewed March 21, 2011

Wonderful setting over the sea where you can watch the sunset. Food was very good, both quality and quantity. Service was friendly and informal, yet the waitress was able to describe any dish on the menu we asked about, which means she must have tasted them, a sure sign of a good restaurant (as quoted by Goron Ramsey!).
Tables are close together, so the neighbours are important. Bad neighbours could give you a very different experience to ours.

  • Visited February 2011
    • Value
    • Atmosphere
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    • Food
Helpful?
Thank Nailsea30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
Level Contributor
39 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Great sun set”
Reviewed March 19, 2011

Slightly put off initially by the laminated menus, but the overall experience was fine. Friendly service, good food and lively atmosphere.

  • Visited February 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CarolineJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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