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“Waterfront suites Paihia”

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The Waterfront Suites - Heritage Collection
Ranked #9 of 43 Hotels in Paihia
Certificate of Excellence
Reviewed July 23, 2014

This is a lovely place. We had a 2 bedroom suite which was very spacious and well appointed and had both a bathroom and ensuite. We weren't at the front of the hotel but still had water views from the balcony. The staff were very helpful. It is in a great location right next to the shops and across from the wharf. The only issue is with access - the lifts only go to some rooms. We were on the second floor and had to get the lift to level 1 and then take the stairs. Something to look out for if you or someone you are travelling with has mobility issues.

  • Stayed: July 2014, traveled with family
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Thank Wairiki2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded October 8, 2014

Dear Wairiki2014,

Thank you very much for you review.

I am pleased to hear that you enjoyed your stay, we thoroughly enjoyed having you! Unfortunately, some rooms do not have direct elevator access, however, we do endevour to allocate our rooms accordingly.

Wairiki2014, thank you once again, we appreciate the time spent reviewing our property and we hope welcome you back sometime in the future.

Kind regards,

Erlo
Manager

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211 - 217 of 435 reviews

Reviewed July 20, 2014

Would definitely book at the Water front Suites again as the space was amazing in our 2 bedroom apartment. Everything was there and the place was nice and warm. Also had 2 small balconies but unfortunately with the weather not being that warm we didn't really utilize these. The location is awesome and just so close to go to the eating places.
Everything was modern, clean and working. Would be one of the best places we have ever stayed in. A lot of steps as the apartment is 2 level so may not be so great for elderly or those who have accessibility issues. We live in a 2 storey house so very use to it.
We weren't in a front apartment but still had a small view of the sea.
I did find the bed a bit hard so did wake up a bit sore but didn't actually think about much once we were up and enjoying the lovely area of Paihia. Both receptionists I met were friendly and polite.

Room Tip: Not sure if they have any same level apartments but travelers do need to be aware that the apartment...
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  • Stayed: July 2014, traveled with family
    • Sleep Quality
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Thank lyndylu45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded October 8, 2014

Thank you very much for you review.

I am happy to read that you enjoyed your stay and that our property met your expectations. Our 2 bedroom deluxe apartments are very popular as it suits both couples and families. We also have single level 2 bedroom apartments available on request.

lyndylu45, once again, thank you very much for staying with us and for sharing your experience. I hope you choose to stay with us next time you are in the winter-less north!

Kind regards,

Erlo

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Reviewed June 29, 2014

Me & my partner stayed for 3nights, we stayed at the 3bedroom sails suite. the view was amazing! our room was right up the front of the hotel/appt. it was pretty much a house, we had so much space , dinning area, kitchen -it was even better then the photos! i would recommend then 3bedr appartment to everyone, you will pay a few dollars more but its worth the long stay, view the space everything! its 5mins away frm the town. the service wAs really good too, the staff there were very friendly. this trip was amazing!

  • Stayed: June 2014
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1  Thank darshikapriti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 7, 2014

Dear Darshika, we are so glad you enjoyed your stay in Paihia, and hopefully you’ll stay with us again next time you visit the Bay of Islands. Thank you from the Waterfront Team.

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Reviewed June 29, 2014

We had a lovely apartment. It is well designed so most of the rooms have a view of the sea. Stay was marred by some people swimming in the pool at midnight ( but we now know the pool was heated.) something to. Think about when booking the room is the stairs.

Stayed: June 2014, traveled with family
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 7, 2014

Dear Steve, thank you for your review of our property. The pool hours are daylight hours only. We are very lucky that majority of our guests do help us by sticking to this policy. Unfortunately in this instance, this was not the case and the guests swimming after hours were asked to vacate the pool as soon as our on- site staff heard them. We hope you enjoyed your stay in New Zealand and we hope to welcome you back soon. The Waterfront Team.

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Reviewed June 28, 2014

I wasn't going to write a review on this property because it was satisfactory but did have some issues but did meet our needs. But then I read the review from Essex/Richard and had to write. Our room (109) was so cold on our arrival, and the heater did not work. The girls at the front desk worked very hard to resolve the problem. After calling a few people, they let us know that the service person would come the next day to fix it and gave us a portable heater for the night.

The next day we were told that the heating unit was broken and would take a number of days to get the parts to fix. Again the staff were great and offered us a different room, but when we checked it out it did not have a tub which we wanted. So they got us another heater for the bedroom and the rest of our stay was fine.

Now to add to EssexRichards review. We were also told that these units are owned by individuals and they decide if they want to put in heater/air conditioner units. Many do not have them, so ask if you are staying to ensure yours does have these features if important to you. We were told that the owners have bought these units for revenue so technically are not time shares as they do not use them, but each one is different. They did tell us that in summer the heaters are exchanged for fans, so it is obviously could be a problem for some.

Room Tip: Room 109 was beside the pool so would be nice if you enjoy sitting by the pool. But could be noisy i...
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  • Stayed: June 2014, traveled as a couple
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Thank mika98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 7, 2014

Dear Mika98, thank you for taking the time to post a review. Unfortunately your heat pump had stopped working that day, and we are currently resolving the issue. Any rooms that don’t have the heat pumps installed in them are heated by electric and oil heaters, so are nice and warm. We apologise for the inconvenience of the heat pump not working at the beginning of your stay and are glad the staff resolved the situation. We hope you enjoyed the rest of your stay in New Zealand. Thank you, The Waterfront Team.

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Reviewed June 17, 2014

The Suites are 5 Minutes walk from town centre. These are privately owned timeshares with different facilities in each. Ours (101) had no air conditioning.

There are full laundry facilities in every room. We liked having detailed instructions for all appliances – very useful as some were different to the UK. Dishwasher and washing machine tablets were provided.

The swimming pool is so small as to be almost useless.

There is no safe in the room but they do offer to let you use the safe in Reception - but it is not open 24 hours a day.

There is absolutely no free Wi-Fi.

Room Tip: a room on the first or second floors would give a view of the bay
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  • Stayed: February 2014, traveled as a couple
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Thank EssexRichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded June 18, 2014

Thank you for your feed- back following your stay in February.

As it has now been four months since you stay, things may now be not quite as you remember.
The property is not a time-share property.

Suite 101 is one of our Two Bedroom Premium Sea view Suites and has a three air conditioning units. The décor and facilities within this room is consistent to other Two Bedroom Premium Suites in the property. We currently provide complimentary 100mg per day internet access to all guests.

We confirm our reception is not open 24 hours as we market ourselves as self contained apartments not as a Hotel . We are sorry you felt the lap pool at the property was too small.

Once again thank you for taking time to place your on-line feedback .

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Reviewed June 6, 2014

I would return! That says it all - we had a three bedroom unit which was very well appointed, three couple stayed and enjoyed a home cooked meal in the well-equipped kitchen with all mod-cons. V helpful staff - in fact excellent service from both people who looked after us. Wonderful views - saw dolphins leaping as I sat on the verandah. Plenty to do and see locally too.

Room Tip: Worth paying extra for a view.
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
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1  Thank KiwigirlNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded June 12, 2014

Dear KiwigirlNZ, thank you for taking the time to review our property. It's good to hear you made the most of the views by doing some dolphin watching! We hope to welcome you back again soon. The Waterfront Team

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Additional Information about The Waterfront Suites - Heritage Collection

Address: 100 Marsden Road, Paihia 0200, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Paihia
#7 Family Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range: $131 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands

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