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“Luxury apartment in great location”

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The Waterfront Suites - Heritage Collection
Ranked #9 of 43 Hotels in Paihia
Certificate of Excellence
Reviewed June 6, 2014

I would return! That says it all - we had a three bedroom unit which was very well appointed, three couple stayed and enjoyed a home cooked meal in the well-equipped kitchen with all mod-cons. V helpful staff - in fact excellent service from both people who looked after us. Wonderful views - saw dolphins leaping as I sat on the verandah. Plenty to do and see locally too.

Room Tip: Worth paying extra for a view.
  • Stayed: June 2014, traveled as a couple
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1  Thank KiwigirlNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded June 12, 2014

Dear KiwigirlNZ, thank you for taking the time to review our property. It's good to hear you made the most of the views by doing some dolphin watching! We hope to welcome you back again soon. The Waterfront Team

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Reviews (431)
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213 - 219 of 431 reviews

Reviewed May 30, 2014

Stayed here many times and wouldn't stay anywhere else in Paihia; great apartments in the centre of town with great views. Lovely kitchen appliances, real milk waiting in fridge and plunger coffee. Dishwasher, washing machine and drier in all apartments and underfloor tile heating in bathrooms. Lap pool with kiddies' pool on the end. Balconies on all second and third floor apartments.

Within a minutes walk of the ferry to Russell, the town centre and most restaurants.

Ask for one with aircon in all rooms (some don't have it in the second bedroom) and note that third floor apartments have stair access from level 2 to 3.

  • Stayed: May 2014, traveled with family
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1  Thank Jeneye11111111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded June 4, 2014

Dear Jeneye11111111111, thank you for your feedback from your lastest stay. We are so glad you have enjoyed staying with us, and we look forward to welcoming you back again soon! The Waterfront Team

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Reviewed May 17, 2014

We stayed 3 nights in this really great property. The location was so central with the bedrooms upstairs and the lounge and kitchen downstairs. The standard of the property was very good and our receptionist was so helpful with really good local knowledge even though she had only been in the job 3 weeks. We had a front apartment and there was some noise at night from surrounding apartments but the view over the waterfront more than compensated for this.

  • Stayed: April 2014, traveled with friends
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Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 20, 2014

Dear Paul, thank you for your feedback. It is so useful in making sure we are continually improving. We hope you enjoyed your stay in the Bay of Islands, and the rest of New Zealand! Thank you from The Waterfront Team.

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Reviewed May 13, 2014

Escaping Christchurch for a three day adventure we booked a one bedroom ground floor unit. Arriving after the office had closed was not a problem. Intercom for assistance from the garage entrance. Checked in with a warm welcome from the receptionist who gave us tips on where to eat.
We loved the place. Very clean and comfortable rooms. Wifi good and free which is always a nice bonus. My husband swam daily in the pool.
The location is great for catching the ferry to Russell. We enjoyed sunny breakfasts and the papers each morning at the cafe on the wharf across the road from Waterfront Suites. Highly recommend this place.

  • Stayed: May 2014, traveled as a couple
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1  Thank clarebelleuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 20, 2014

Dear Clare, thank you for your positive feedback in your review. It's great that you managed to take full advantage of our location and we are glad you enjoyed your stay. The Waterfront Team

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Reviewed May 13, 2014

Stayed by an apartment by the pool and really enjoyed our time in the "winterless north". 700k's from Christchurch really does make a difference in climate.
These apartments are clean, spacious and have everything you need, would so happily go back. Being a swimmer the pool was possibly too warm and could do with another 5 metres but this isn't even a quibble. From the time we were pleasantly greeted by Imogen to the time we left, our experience was 5 star. Thank you

  • Stayed: May 2014, traveled as a couple
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1  Thank Jeremy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 20, 2014

Dear Jeremy, thank you for taking the time to post a review. We are so pleased you enjoyed your stay with us, and we hope to welcome you back again one day. The Waterfront Team

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Reviewed May 3, 2014

Lots of positives about these apartments. Nice friendly staff, clean and modern apartments in great location on the waterfront near all the Cafes, Bars and restaurants.

The only problem is our apartment was so cold and the way the building is designed our apartment never saw any sun. Inside it was so cold yet outside is was glorious and sunny.

We were in apartment 107 at the back of the building so maybe that's why? Also a word of warning, the lights in the passage ways around the building stay on all night so, we had the lights on all night long in our room room which makes it hard to sleep.

The pool was also almost always in the shade so only the hardy of us made it in. Sounds like I am having a moan, I don't mean to, maybe in the height of summer you need the shade?

Room Tip: Probably choose a room towards the front and second floor to get the view.
  • Stayed: April 2014, traveled with family
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1  Thank joludoandlouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 4, 2014

Hi JoludoandLouis

Thanks for the feedback and comments. Yes that room does tend to stay in the shade and is one of the more popular requests during the heat of summer. It is a shame you didn't make it into the pool as it sits comfortably between 28 and 30 degrees. We appreciate your comments about the security lighting and will investigate to see if anything can be done to improve this.
Guest feedback is invaluable to us and we don't see this as a moan at all :)
If we can ever assist you in the future please let us know.
Kind Regards
Sharee

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Reviewed May 3, 2014

Just spent a fabulous 2 days here in a 3rd floor, 2 bedroom apartment. This was our 3rd stay here in the past 7 months, this time we brought the kids along to show them around the Bay of Islands. Waterfront Suites are ideally located close to the wharf, shops and restaurants, with views across the harbour. The apartment was spacious, clean and well equipped. As always, the staff were friendly and helpful. We will definitely be back again and highly recommend Waterfront Suites to anyone planning a visit to Paihia.

  • Stayed: April 2014, traveled with family
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Thank Leanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 4, 2014

Hi Leanne
Thank you for taking the time to post a review onto Trip Advisor. It is always rewarding for us to hear about our guests experience. We look forward to welcoming you back in the future.
Kind Regards

The Waterfront Team

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Additional Information about The Waterfront Suites - Heritage Collection

Address: 100 Marsden Road, Paihia 0200, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Paihia
#7 Family Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range: $131 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands

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