We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Waterfront Suites - Heritage Collection
If you like this hotel, you might also be interested in
$170
$157
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$96
$89
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$93
$86
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Kingsgate Hotel Autolodge Paihia(Paihia)(Great Value!)
$85
$81
Expedia.com
View Deal
  • Free Parking
  • Pool
$213
$177
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$88
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Aloha Seaview Resort Motel(Paihia)(Great Value!)
$61
$51
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$79
$76
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Outrigger Motel(Paihia)(Great Value!)
$81
$78
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$65
$54
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (452)
Filter reviews
452 results
Traveler rating
286
121
31
7
7
Traveler type
Time of year
LanguageAll languages
More languages
286
121
31
7
7
Show reviews that mention
All reviewsunderground parkingthe kitchenthe ground floortwo bedroom apartmentthese apartmentswasher and dryerno liftperfect locationmain wharfmain bedroomheated poollovely apartmentrestaurants and shopsliving areashort walkfirst floorwater front
FilterAll languages
Updating list...
285 - 290 of 452 reviews
Reviewed July 17, 2013

Very nice well appointed rooms right in heart of paihia township.

Convenient to shops & across road from jetty.

We booked room walking off street after last minute decision to stay in paihia and do bay of islands cruise.

Upon return from tour checked into room and found it was disabled access room. Requested to move as reception did not advise me of this when booking room. I was travelling with a toddler which made the shower facility unsuitable.

Was told no other room available, that no one has ever complained of room before. We should have been advised of disabled room upon booking at reception. No offer to compensate for issue & had to ask reception if I could request a full refund if I find alternate hotel.

Disappointed with how staff managed issue. Otherwise a great hotel.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank cmooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

Have just stayed 4 nights here in the old Paihia Sails part of the complex. Absolutely central location. We had a 3 bedroom apartment (No. 4) with a large balcony and fantastic views of the waterfront and over to Russell. Couldnt really fault this place, everything we needed was there; if anything the lift was a bit noisey, especially at night. Pricewise its up there (our stay was free) but I would definitely recommend staying here.

Room Tip: Room with a balcony & a view of the water if you can do it.
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank toddsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded August 4, 2013

Dear Toddsta,

We are glad to hear you had an enjoyable stay with us and were able to take in the fantastic views. We would love to welcome you back if you are ever in the area again.

Kind regards

Manager & The Waterfront Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

Stayed - 2 nights

Good - clean, modern, large 2 bed apartment, well stocked with kit. Good location in the centre of things.

Bad - cold on arrival, took ages to heat up. Not very friendly, knowledgeable or helpful check-in person.

Overall - average, could do better.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Pian,

Thank you for your feedback. We are sorry to know our standards did not meet your expectations. Rest assured that we are continiously working to improve our standards.

We look forward to welcome you shall you ever return to the Bay of Islands.

Kind regards,

Manager & The Waterfront Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

Stayed two nights in the one bedroom suite which surpassed my expectations. The room was beautiful, well contained and had plenty of room. We were lucky enough to be placed in a poolside room. The kitchen was fully equipped with quality appliances, the room was warm and the bathroom was clean. Loved the heat pump as it got quite cold when we were up there (we went in July) The staff were very friendly and we were well taken care of. The underground car park was safe so it took a lot of stress off us. The only down side I had was that the King bed was just two singles pushed together so my partner and I had to deal with the annoying crack in the middle and also, we got the place for 125 a night but the normal rate is just a bit over $400 which is very pricey to me. I would love to come back in the Summer but with that rate I don't think it is very worth it. Other than that, I fully recommend these suites :)

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SaraAmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Iva,

Thank you for your feedback. We are pleased to know you enjoyed your stay and look forward to welcome you back!

Kind regards,

Manager & The Waterfront Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

Great little place to visit! We stayed here for 1 night! Check in was smooth and easy and staff were efficient! Room was clean tidy and a great space! It was freezing when we were there and our king bed had electric blankets! It's so central to the city we didn't use the car at all! A great place to stay

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Candice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Candice,

Thank you for your kind feedback. We are very happy to know you enjoyed your stay with us and look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews