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“Perfect Getaway”

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The Waterfront Suites - Heritage Collection
Ranked #9 of 43 Hotels in Paihia
Certificate of Excellence
Reviewed July 5, 2013

Stayed two nights in the one bedroom suite which surpassed my expectations. The room was beautiful, well contained and had plenty of room. We were lucky enough to be placed in a poolside room. The kitchen was fully equipped with quality appliances, the room was warm and the bathroom was clean. Loved the heat pump as it got quite cold when we were up there (we went in July) The staff were very friendly and we were well taken care of. The underground car park was safe so it took a lot of stress off us. The only down side I had was that the King bed was just two singles pushed together so my partner and I had to deal with the annoying crack in the middle and also, we got the place for 125 a night but the normal rate is just a bit over $400 which is very pricey to me. I would love to come back in the Summer but with that rate I don't think it is very worth it. Other than that, I fully recommend these suites :)

  • Stayed: July 2013, traveled as a couple
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Thank SaraAmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Iva,

Thank you for your feedback. We are pleased to know you enjoyed your stay and look forward to welcome you back!

Kind regards,

Manager & The Waterfront Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 - 279 of 435 reviews

Reviewed June 27, 2013

Great little place to visit! We stayed here for 1 night! Check in was smooth and easy and staff were efficient! Room was clean tidy and a great space! It was freezing when we were there and our king bed had electric blankets! It's so central to the city we didn't use the car at all! A great place to stay

  • Stayed: June 2013
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Thank Candice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Candice,

Thank you for your kind feedback. We are very happy to know you enjoyed your stay with us and look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

We have stayed in a few different places in Paihia, but this place beats them all.So handy to everything, the reception and staff are so friendly. Great views from the 2 brm. premium unit we stayed in, would not stay any where else now.

  • Stayed: June 2013, traveled as a couple
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Thank Rodger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Rodger,

Thank you for your kind feedback. We are very pleased to hear you enjoyed your stay with us.

We are looking forward to welcome you back when you return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2013

We stayed here for four nights in a two bedroom premier suite. We had booked two nights but we were so happy we decided to stay another two. Shona on the desk was friendly and helpful. Our suite had a balcony fron our lounge room and one from our bedroom. We had a view of the bay too. It was very comfortable and in an amazingly good position, close to the wharf and it's activities, and to the shops, bank and restaurants. We had all we needed. Servicing of the suite left a little to be desired. The soap and shampoo were not renewed when necessary and one day it had not been serviced by 5pm so we told them not to bother. A faulty shower attachment was repaired very quickly. These were very small concerns in an otherwise wonderful place to stay. An underground safe car park was excellent.

Room Tip: Pay a little extra and get a wonderful view.
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  • Stayed: June 2013, traveled as a couple
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Thank ghostsTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Ghost Travellers,

Thank you very much for your feedback. We are pleased you enjoy your stay and can reasure you we are continiously working to lift our standards.

We look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team

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Reviewed June 5, 2013

We spent 2 nights in a one bedroom self contained suite in this complex. The suite was very comfortable, fully self contained and within a short walk of Paihia central.Our suite was at ground level close to a small pool.If you have young children it would be preferable to check and be aware of the pool gate configuration around some ground level suites before booking.We found the reception very helpful and we would not hesitate in staying at this complex again.Russell & Jane Sydney

  • Stayed: May 2013, traveled with family
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Thank Russell4220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Russell and Jane,

Thank you for your kind feedback. We are pleased to know you enjoyed your stay with us and we look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

These are great modern duplex apartments. Spanking new. Fully stocked. Nicely decorated. Right on the water. Balconies upstairs and down. Could not have been a better location or view. Sitting in the living room was like being on a boat on the Bay of Islands, without the rocking. Right in the center of things, but not noisy. Like renting an apartment rather than being in a hotel, but there is a desk clerk that can provide information. You can see, from the apartment we rented, Waitangi Treaty Grounds where modern NZ got its real start. Good restaurants and breakfast places just a very short walk away. Unqualifiedly good place.

Alan and Helene

Room Tip: Get a room right on the water, although all have a water view.
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  • Stayed: March 2013, traveled as a couple
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Thank AWWHNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear AWWHNW,

Thank you for your kind feedback. We are pleased you have enjoyed your stay with us and certainly look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

My husband and I spent a wonderful night here celebrating our wedding anniversary. The weather was awful,cold and raining , but when we arrived our unit was warm and light with soothing music playing quietly. On the bench was a hand written note personally welcoming us by first names and 2 delicious chocolates. The unit was very tastefully furnished and the bed was delightfully comfortable.Highly recommended.

  • Stayed: May 2013, traveled as a couple
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Thank psgoldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear PSGoldie,

Thank you for your kind feedback. We are very pleased to know you enjoyed your stay with us and were able to celebrate such a special ocassion.

We look forward to welcome you if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Suites - Heritage Collection

Address: 100 Marsden Road, Paihia 0200, New Zealand
Phone Number:
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Paihia
#7 Luxury Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range: $130 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands

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