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The Waterfront Suites - Heritage Boutique Collection
Ranked #11 of 44 Hotels in Paihia
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect Getaway”
5 of 5 bubbles Reviewed July 5, 2013

Stayed two nights in the one bedroom suite which surpassed my expectations. The room was beautiful, well contained and had plenty of room. We were lucky enough to be placed in a poolside room. The kitchen was fully equipped with quality appliances, the room was warm and the bathroom was clean. Loved the heat pump as it got quite cold when we were up there (we went in July) The staff were very friendly and we were well taken care of. The underground car park was safe so it took a lot of stress off us. The only down side I had was that the King bed was just two singles pushed together so my partner and I had to deal with the annoying crack in the middle and also, we got the place for 125 a night but the normal rate is just a bit over $400 which is very pricey to me. I would love to come back in the Summer but with that rate I don't think it is very worth it. Other than that, I fully recommend these suites :)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SaraAmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear Iva,

Thank you for your feedback. We are pleased to know you enjoyed your stay and look forward to welcome you back!

Kind regards,

Manager & The Waterfront Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

396 reviews from our community

Traveler rating
    254
    104
    27
    4
    7
See reviews for
141
165
4
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

Great little place to visit! We stayed here for 1 night! Check in was smooth and easy and staff were efficient! Room was clean tidy and a great space! It was freezing when we were there and our king bed had electric blankets! It's so central to the city we didn't use the car at all! A great place to stay

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Candice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear Candice,

Thank you for your kind feedback. We are very happy to know you enjoyed your stay with us and look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New Zealand
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed June 10, 2013

We have stayed in a few different places in Paihia, but this place beats them all.So handy to everything, the reception and staff are so friendly. Great views from the 2 brm. premium unit we stayed in, would not stay any where else now.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rodger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear Rodger,

Thank you for your kind feedback. We are very pleased to hear you enjoyed your stay with us.

We are looking forward to welcome you back when you return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, Australia
Level Contributor
99 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed June 8, 2013

We stayed here for four nights in a two bedroom premier suite. We had booked two nights but we were so happy we decided to stay another two. Shona on the desk was friendly and helpful. Our suite had a balcony fron our lounge room and one from our bedroom. We had a view of the bay too. It was very comfortable and in an amazingly good position, close to the wharf and it's activities, and to the shops, bank and restaurants. We had all we needed. Servicing of the suite left a little to be desired. The soap and shampoo were not renewed when necessary and one day it had not been serviced by 5pm so we told them not to bother. A faulty shower attachment was repaired very quickly. These were very small concerns in an otherwise wonderful place to stay. An underground safe car park was excellent.

Room Tip: Pay a little extra and get a wonderful view.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ghostsTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear Ghost Travellers,

Thank you very much for your feedback. We are pleased you enjoy your stay and can reasure you we are continiously working to lift our standards.

We look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

We spent 2 nights in a one bedroom self contained suite in this complex. The suite was very comfortable, fully self contained and within a short walk of Paihia central.Our suite was at ground level close to a small pool.If you have young children it would be preferable to check and be aware of the pool gate configuration around some ground level suites before booking.We found the reception very helpful and we would not hesitate in staying at this complex again.Russell & Jane Sydney

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Russell4220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear Russell and Jane,

Thank you for your kind feedback. We are pleased to know you enjoyed your stay with us and we look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
8 reviews
4 hotel reviews
5 of 5 bubbles Reviewed June 5, 2013

These are great modern duplex apartments. Spanking new. Fully stocked. Nicely decorated. Right on the water. Balconies upstairs and down. Could not have been a better location or view. Sitting in the living room was like being on a boat on the Bay of Islands, without the rocking. Right in the center of things, but not noisy. Like renting an apartment rather than being in a hotel, but there is a desk clerk that can provide information. You can see, from the apartment we rented, Waitangi Treaty Grounds where modern NZ got its real start. Good restaurants and breakfast places just a very short walk away. Unqualifiedly good place.

Alan and Helene

Room Tip: Get a room right on the water, although all have a water view.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AWWHNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear AWWHNW,

Thank you for your kind feedback. We are pleased you have enjoyed your stay with us and certainly look forward to welcome you back if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whangarei Heads, New Zealand
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed June 4, 2013

My husband and I spent a wonderful night here celebrating our wedding anniversary. The weather was awful,cold and raining , but when we arrived our unit was warm and light with soothing music playing quietly. On the bench was a hand written note personally welcoming us by first names and 2 delicious chocolates. The unit was very tastefully furnished and the bed was delightfully comfortable.Highly recommended.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank psgoldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear PSGoldie,

Thank you for your kind feedback. We are very pleased to know you enjoyed your stay with us and were able to celebrate such a special ocassion.

We look forward to welcome you if you ever return to the beautiful Bay of Islands.

Kind regards,

Manager & The Waterfront Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Suites - Heritage Boutique Collection

Property: The Waterfront Suites - Heritage Boutique Collection
Address: 100 Marsden Road, Paihia 0200, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Paihia
#7 Luxury Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Waterfront Suites - Heritage Boutique Collection 5*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands

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