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“Very comfortable stay”

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The Waterfront Suites - Heritage Collection
Ranked #9 of 43 Hotels in Paihia
Certificate of Excellence
Reviewed May 8, 2013

Stayed 3 nights recently in a 2 bedroom suite during the school holidays special. It was a very beautiful apartment over 3 levels - so if you have trouble with stairs this particular suite would not suit. The main floor had a very large open plan living, kitchen (very well equiped) and dining, with two balconies - one overlooking the pool with a peak of a view out over the harbour, the other overlooking the back of businesses with another peak view.

Up another flight of stairs were two bedrooms and a large main bathroom. The master bedroom had double wardrobes, a small ensuite and a balcony overlooking the pool area. The second bedroom with two single beds had a walk in wardrobe.

My family throughly enjoyed having all this space instead of a small hotel room, and the heated hotel pool was well utilised.

The only thing I found a little strange was that the servicing of the suites was in the late afternoon / early evening instead of the morning when most guests were out and about sightseeing. Other than this the staff were very pleasant and helpful.

Thank you for a very comfortable stay :)

Room Tip: If you don't like stairs ask for a ground floor suite.
  • Stayed: April 2013, traveled with family
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Thank kitkatR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 21, 2013

Dear KitkatR,

Thank you for your feedback. We appreciate your comments as we constantly strive to improve our service standards. We are pleased to know you enjoyed your stay and look forward to welcome you back if you ever return to the Bay of Islands.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 23, 2013

My husband and I stayed here in mid April 2013. We stayed for 5 nights. We booked over the phone directly with the hotel. The receptionist automatically gave us a good discount for a longer stay. We asked for a room at the front with a view.
Room 101 was on the ground floor and was directly on the road frontage so had a great view over the harbour. Our 2 bedroom unit was spotless and very spacious.
Kitchen had everything we needed and more, as we mostly ate out. Paihia is mostly eateries and tourist shops. We had breakfast several times at the Upper Deck café 20m along the road. They did a great breakfast and were situated one story up from the road and as the name implies you ate on the deck with more wonderful views.
The hotel is the closest to central Paihia, so close our room was beside an Indian restaurant. Some cooking smells did drift and also some noise but April is a quiet time of the year.
Our room was noisy at times from the traffic which was mainly during the day, especially when you sat outside, however the views are what we wanted so a small compromise.
Our room was adjacent to Reception so you could hear the guests talking as they checked in and out. Eventually you learn to ignore this.
Very effective fire alarm which went off at 10.30pm on our last night. There is an alarm directly over the bed with a very loud voice message! We all spent 30 mins out on the side of the road (some in PJ's) but it was mild so no issue .
If we stayed again we would ask for a road frontage suite but on level 2 or 3. We only booked 10 days prior to staying so these were already booked. While noise was a small problem I would think any rooms not on the road would be very quiet. I would say this hotel is the pick of Paihia accommodation. All the tourist information and booking kiosks are within 100m of the hotel.

Room Tip: Road frontage rooms have the best views.
  • Stayed: April 2013, traveled as a couple
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Thank Mcfarmer7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 21, 2013

Dear Mcfarmer,

Thank you for your feedback. We are pleased to know you were able to enjoy your stay and overcome the noisy neighbors and traffic. We look forward to welcome you back if you ever return to the Bay of Islands.

Kind regards,

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Reviewed April 22, 2013

We stayed for three nights in a two bedroom apartment. What a fantastic place to stay. Staff were so friendly & helpful. We were on the third floor (no lift) at the back overlooking the pool. Apartment was huge - rooms had fans - lounge suite, big dining table, full kitchen with everything you need, dishwasher, second bedroom had two single beds (perfect for the kids), bathroom (with toilet) had a washing machine & clothes dryer, main bedroom had king size bed, walk in robe & ensuite with toilet & shower. Everything was extremely clean. We assumed that, being an apartment, it would be serviced every few days but it was serviced daily. Secure car parking under the building. Kids enjoyed the pool. Nice barbeque facilities too. Hotel is in the centre of Paihia so we were able to walk to dinner & it was close to the ferry terminal. We thoroughly enjoyed our stay & hope to return.

  • Stayed: April 2013, traveled with family
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Thank Blueysmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 21, 2013

Dear Blueysmrs,

Thank you for your feedback, we are very pleased to know you enjoyed your stay and are certainly looking forward to welcome you and your family back.

Kind regards,

Report response as inappropriate
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Reviewed April 19, 2013

The Waterfront Suites is definitely the place to stay in Paihia. We stayed here for two nights recently and found the apartment very well appointed and comfortable. Unfortunately the weather wasn't kind and it rained for the two days we were there however it was still a good stay. I initially wanted a bay view room but am glad there were none available as the weather made it impossible to enjoy the views.

Room Tip: I think you will find all the rooms a great even if you don't have a view.
  • Stayed: April 2013, traveled as a couple
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Thank RockyBubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 21, 2013

Dear RockyBubbles,

Thank you for your feedback. We are pleased to know you enjoyed your stay (regardless of the rain) - we look forward to welcome you back shall you ever return to the Bay of Islands.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013 via mobile

This is a great place to stay given the location and value. You get a nicely furnished apartment with full kitchen for the price of a hotel room.

The staff here - Ana and Steve made our stay. They made us feel very special and made our wonderful trip to paihia the best it could be. We will be back!!' :)

  • Stayed: April 2013
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Thank Attorneyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 21, 2013

Dear Joe,

It was a great pleasure welcoming you to The Waterfront Suites. We are very pleased to know you enjoyed your stay and had a great time in the Bay of Islands. We look forward to welcome you back!

Kind regards,

Ana

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Reviewed April 5, 2013

The fresh, modern and extremely comfortable apartments of the Waterfront Suites in Paihia were the perfect base for our family visit to Northland and the Bay of Islands. The complex was just a short walk away from the ferry terminal and a short drive from Waitangi.

We stayed in a luxurious two bedroom apartment that delivered everything that we needed with a great view across the complex and out into the bay from our balcony. Secure parking was located underground. I wouldn't have any hesitation staying here again.

If you are planning any long days out it is worth noting that many of the local restaurants close much earlier than you might expect - it can be a challenge to find a place to eat after 9pm as we discovered!

  • Stayed: March 2013, traveled with family
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Thank FolkestoneJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 21, 2013

Dear Jack,

Thank you for your feedback. We are very pleased you enjoyed your stay. We look forward to welcome you and your family back if you ever return to the Bay of Islands.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

We stayed at waterfront suites and were so glad we chose there. It was the best location in paihia for the best views.The apartments were the best apartments we have ever stayed in and we are extremely fussy. The apartment had the most picturesque views of the bay of islands and looking across to Russell. Everything is walking distance, the centre of town, the ferry terminal and the Waitangi treaty grounds.
We chose the 2 bedroom apartment and so glad we did as the views are amazing being at the front of the complex. It was a 2 story apartment with a full kitchen, television in lounge and bedroom, 2 bathrooms, one with washer and dryer which we really appreciated.
The furnishing were contemporary and comfortable.
Everything looked so new and clean, which is so refreshing when away from home.
I felt this complex was value for money.
Would loved longer than our 3 nights here.
Thank you for our wonderful stay!

Room Tip: Request a 2 bedroom if you want the best views of bay of islands.
  • Stayed: March 2013, traveled as a couple
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1  Thank sandandsealovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded May 21, 2013

Dear Sandandsealovers,

Thank you for your kind feedback. We are very pleased to know you enjoyed your stay. We look forward to welcome you back shall you return to the beautiful Bay of Islands.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Suites - Heritage Collection

Address: 100 Marsden Road, Paihia 0200, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Paihia
#7 Family Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range: $131 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands

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