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The Waterfront Suites - Heritage Collection
Ranked #10 of 43 Hotels in Paihia
Certificate of Excellence
Gladstone, Australia
Level Contributor
149 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Perfect”
Reviewed April 22, 2013

We stayed for three nights in a two bedroom apartment. What a fantastic place to stay. Staff were so friendly & helpful. We were on the third floor (no lift) at the back overlooking the pool. Apartment was huge - rooms had fans - lounge suite, big dining table, full kitchen with everything you need, dishwasher, second bedroom had two single beds (perfect for the kids), bathroom (with toilet) had a washing machine & clothes dryer, main bedroom had king size bed, walk in robe & ensuite with toilet & shower. Everything was extremely clean. We assumed that, being an apartment, it would be serviced every few days but it was serviced daily. Secure car parking under the building. Kids enjoyed the pool. Nice barbeque facilities too. Hotel is in the centre of Paihia so we were able to walk to dinner & it was close to the ferry terminal. We thoroughly enjoyed our stay & hope to return.

  • Stayed April 2013, traveled with family
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Helpful?
Thank Blueysmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, May 21, 2013
Dear Blueysmrs,

Thank you for your feedback, we are very pleased to know you enjoyed your stay and are certainly looking forward to welcome you and your family back.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Canberra, Australia
Level Contributor
106 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 19, 2013

The Waterfront Suites is definitely the place to stay in Paihia. We stayed here for two nights recently and found the apartment very well appointed and comfortable. Unfortunately the weather wasn't kind and it rained for the two days we were there however it was still a good stay. I initially wanted a bay view room but am glad there were none available as the weather made it impossible to enjoy the views.

Room Tip: I think you will find all the rooms a great even if you don't have a view.
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  • Stayed April 2013, traveled as a couple
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Helpful?
Thank RockyBubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, May 21, 2013
Dear RockyBubbles,

Thank you for your feedback. We are pleased to know you enjoyed your stay (regardless of the rain) - we look forward to welcome you back shall you ever return to the Bay of Islands.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 18, 2013 via mobile

This is a great place to stay given the location and value. You get a nicely furnished apartment with full kitchen for the price of a hotel room.

The staff here - Ana and Steve made our stay. They made us feel very special and made our wonderful trip to paihia the best it could be. We will be back!!' :)

  • Stayed April 2013
    • Value
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Helpful?
Thank Attorneyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, May 21, 2013
Dear Joe,

It was a great pleasure welcoming you to The Waterfront Suites. We are very pleased to know you enjoyed your stay and had a great time in the Bay of Islands. We look forward to welcome you back!

Kind regards,

Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
162 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed April 5, 2013

The fresh, modern and extremely comfortable apartments of the Waterfront Suites in Paihia were the perfect base for our family visit to Northland and the Bay of Islands. The complex was just a short walk away from the ferry terminal and a short drive from Waitangi.

We stayed in a luxurious two bedroom apartment that delivered everything that we needed with a great view across the complex and out into the bay from our balcony. Secure parking was located underground. I wouldn't have any hesitation staying here again.

If you are planning any long days out it is worth noting that many of the local restaurants close much earlier than you might expect - it can be a challenge to find a place to eat after 9pm as we discovered!

  • Stayed March 2013, traveled with family
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Helpful?
Thank FolkestoneJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, May 21, 2013
Dear Jack,

Thank you for your feedback. We are very pleased you enjoyed your stay. We look forward to welcome you and your family back if you ever return to the Bay of Islands.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ballarat
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 30, 2013

We stayed at waterfront suites and were so glad we chose there. It was the best location in paihia for the best views.The apartments were the best apartments we have ever stayed in and we are extremely fussy. The apartment had the most picturesque views of the bay of islands and looking across to Russell. Everything is walking distance, the centre of town, the ferry terminal and the Waitangi treaty grounds.
We chose the 2 bedroom apartment and so glad we did as the views are amazing being at the front of the complex. It was a 2 story apartment with a full kitchen, television in lounge and bedroom, 2 bathrooms, one with washer and dryer which we really appreciated.
The furnishing were contemporary and comfortable.
Everything looked so new and clean, which is so refreshing when away from home.
I felt this complex was value for money.
Would loved longer than our 3 nights here.
Thank you for our wonderful stay!

Room Tip: Request a 2 bedroom if you want the best views of bay of islands.
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank sandandsealovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, May 21, 2013
Dear Sandandsealovers,

Thank you for your kind feedback. We are very pleased to know you enjoyed your stay. We look forward to welcome you back shall you return to the beautiful Bay of Islands.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 18, 2013

Great people, great place...very comfortable. perfect location. Our first time in New Zealand and we were traveling from Auckland. It is a nice drive...but had no idea what the town or hotel would be and we were very pleased. I could have stayed MUCH longer.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank HungryGirl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, May 21, 2013
Dear HungryGirl,

Thank you for your kind feedback. We are very pleased to know you have enjoyed your stay with us and look forward to welcome you back shall you ever return to the Bay of Islands.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ferndown, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 14, 2013

This was a perfect choice for us on our honeymoon. Well equipped suite with TV, DVD player, CD player, washing machine, tumble drier. Comfortable bed, comfortable sofa. Small swimming pool close to our front door. Waterfront Suites are a short distance from the Waitangi Treaty Ground, and very close to the ferries and boat trips. Would highly recommend the Cream Boat trip to visit the hole in the rocks, see and swim with dolphins.

  • Stayed February 2013, traveled as a couple
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Helpful?
2 Thank DGM2444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, May 21, 2013
Thank you for your kind feedback. We are very pleased to know you have enjoyed your time in The Bay of Island and at The Waterfront Suites. We hope to welcome you back shall you ever return to the Bay of Islands.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Suites - Heritage Collection

Property: The Waterfront Suites - Heritage Collection
Address: 100 Marsden Road, Paihia 0200, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Paihia
#7 Luxury Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands

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