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“Great value, location, amenities”

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The Waterfront Suites - Heritage Collection
Ranked #9 of 43 Hotels in Paihia
Certificate of Excellence
Reviewed February 7, 2013

WE asked for a one bedroom, but they had to put us in a two bedroom. This was a very spacious room, with a dining table, fully stocked kitchen (not just a tiny kitchenette), washer/dryer, and comfortable pillows. The beds were a little soft for my taste. Room 107 is adjacent to the backpacker's lodge, so it can get noisy, but the hotel will call for you if they go past 9:30 p.m. Internet costs extra, but is free on the grounds of the library, only a block away. Ideal place to explore from.

Room Tip: Avoid 107 if the backpackers are out in number.
  • Stayed: February 2013, traveled as a couple
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Thank Runsailwrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded March 7, 2013

Hi Joy,

We appreciate your feedback and are pleased you enjoyed your stay with us!

Kind regards,

Ana

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300 - 306 of 431 reviews

Reviewed February 6, 2013

Absolutely outstanding, sensational views from all apartments, beautifully appointed, really high quality equipment.

We stayed in a two bedroom, 2 bathroom apartment, plenty of room and exceptionally well looked after, you wouldn't believe that it was over 7 years old. The kitchen was well stocked with appliances, cutlery, crockery, etc. The lounge room, dining area and balconies were just lovely.

The staff were very friendly and accommodating, we had a great stay and I would certainly recommend this property to anyone travelling to Paihia. Thank you

  • Stayed: February 2013, traveled with friends
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1  Thank Joy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded March 7, 2013

Hi Michelle,

Thank you for your contribution, we are pleased you enjoyed having the cot and highchair facilities.

Kind regards,

Ana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

This is a great place to stay. We stayed with our baby, there was lots of room, free travel cot and highchair, full kitchen etc it was great. Nice and quiet as well. Our only criticism was that the suite was a bit dark inside, but that's the nature of how it's built. Absolutely prime location in Paihia. Would definitely stay here again.

  • Stayed: December 2012, traveled with family
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Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded July 13, 2013

Dear Michelle,

Thank you very much for your kind feedback. We are pleased you enjoyed your stay and look forward to welcome you back shall you return to the beautuful Bay of Islands.

Kind regards,
Manager

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Reviewed January 29, 2013

This is an excellent place to base yourself while visiting the Bay of Islands. We spent 7 nigths here recently, the units are spacious and well set up with everything you require. They also have a washing machine & dryer which is a big bonus in NZ. They are within easy walking distance of everything. Pahia is also an easy days drive to almost all sights with in the Bay of Island area.
We had a downstairs poolside unit,with no seaview. I was aware of this when I made the booking & thought it would be fine, as we intended to be out & about each day sight seeing. However the noise from the pool can be a tad annoying late in the day. All in all a wonderful spot.

Room Tip: Opt for a room away from the pool
  • Stayed: January 2013, traveled as a couple
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2  Thank Annabellamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded March 7, 2013

Hi Annabella,

Thank you for your contribution, we are pleased you enjoyed your stay!

Kind regards,

Ana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

Excellent location with incredibly helpful staff. Stunning view from the lounge room and balcony. Well equipped kitchen with quality contents. Bathrooms were very well appointed and great showers. Extremely comfortable beds. The pool was delightful to swim in, although we were surprised the 'waterfall' did not switch off at night making the apartment quite noisy if we wanted to sleep with the windows and/or balcony door open.

Room Tip: Rooms on the eastern side of the building were quite noisy on Thursday & Friday night from the...
  • Stayed: January 2013, traveled with family
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Thank KandLP20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded March 7, 2013

Thank you very much for your feedback. I am pleased to say that after we received your recommendation, we are now turning the waterfall off at night! - Great recommendation!

Kind regards,

Ana

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Reviewed January 23, 2013

Great places for both families or a romantic get away. Stunning views, central location. The interior of the "suites", which are more like apartments was outstanding, I even commented that I thought I could just walk in and live there, everything you could possibly need for your stay. The staff were great, and there was some lovely local made fudge waiting for us on arrival.

Recommend to anyone who enjoys clean, spacious, modern accommodation and wants to be nice and central to all the goings on in Paihia.

  • Stayed: January 2013, traveled as a couple
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Thank Michael-Anna-Allison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded March 7, 2013

Hi Anna,

Thank you for your contribution; we are pleased you have enjoyed your stay at The Waterfront Suites and look forward to welcome you back.

Kind regards,

Ana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

Fantastic location! Within walking distance to everything in Paihia and 2minutes to the info centre and ferry terminal for tours and ferries to Russell.
We also walked to Waitangi from here.
Lovely pool in the central courtyard.
The suite was huge and it was great to be able to do a mix of self catering (we used the gas BBQ provided) and also be so close to lots of lovely restaurants.
Free underground parking was very convenient.
We purchased a £15 wifi pass which unfortunately didn't work. We called the support number provided but got no answer. A shame that no complimentary wifi is offered. We'll be asking for a refund on the wifi we purchased.
Otherwise we had a fantastic stay and would stay here again if returning to the Bay of Islands.

  • Stayed: January 2013, traveled as a couple
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Thank WellywoodGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this reviewResponded March 7, 2013

Thank you for your kind review - I am pleased to know you enjoyed your time here and I apologize for the inconvenience with the WiFi. We are currently looking at different options so we can provide free WiFi to our guests.

Kind regards,

Ana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Suites - Heritage Collection

Address: 100 Marsden Road, Paihia 0200, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Paihia
#7 Family Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range: $131 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands

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