We stayed here at the end of October 2012. We brought a grabone deal for $299 for 2 nights for a pool side room. When we called to book, we couldnt book a pool side room as none were available even if we changed our dates, so we had to pay $100 for the upgrade to oceanview. When we got there the place was pretty empty and i asked the receptionist why we had to upgrade and she said the poolside rooms were having maintenance. I said why would they have promotion for rooms not available and her response was "we have to run a business" in a rude tone. Part of the reason we booked this accommodation was for the heated pool, which was bone cold, i took this up with reception, to which i was told it was heated and set to 27 degrees, again in a rude tone. At most the pool would have been 6 degrees. So there was no swimming for our baby. The room was beautiful and the location was great, we really enjoyed our stay in Paihia, apart from the service.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Hotwire, TripOnline SA, Travelocity, HotelTravel.com, Odigeo, Agoda and Hotels.com so you can book your The Waterfront Suites - Heritage Boutique Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Waterfront Hotel Paihia
- The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands