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“Bizarre concept of welcome...”

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Scenic Hotel Bay of Islands
Ranked #9 of 43 Hotels in Paihia
Certificate of Excellence
Santa Cruz, CA
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Bizarre concept of welcome...”
3 of 5 bubbles Reviewed February 7, 2014

My husband and I stayed here one night prior to going out on The Rock overnight boat trip in the Bay of Islands. We were here the night before Waitangi Day festivities, so practically everything in Paihia was sold out.
We had a lovely room (from other reviews, we worried about being in the 500 building, but we were on the far side, and no hotel garbage noise bothered us). We did have to ask the people next door to turn down the blaring tv, which they did (the walls are thin).
After three weeks of touring New Zealand with free wi-fi everywhere, it was strange to have to pay. Stranger still was a multi-layered system of charges which were not explained. Told that 24 hours of service would cost $10, I grumbled a little but put the charge on my credit card, as directed by the service provider interface. After two hours, the service expired, and when I inquired as to why, the front desk clerk argued with me and then said I'd only paid $5 anyway (then I showed him the charge of $10 on my credit card statement), and he backed down, providing me with a couple of coupons for more access time.
His unpleasant and demeaning manner completely turned me off to the hotel--we took our business elsewhere for dining and the bar. I couldn't wait to check out!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rossbboi, General Manager at Scenic Hotel Bay of Islands, responded to this review, February 16, 2014
Dear Guest, Thank you for taking the time to post yopur comments on Tripadvisor. Your comments regarding wifi have been taken on board .The Scenic Hotel Group is looking at how wifi is working in the hotels and how to move forward in a more guest friendly manner. Kind Regards Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Matlock, United Kingdom
Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed February 6, 2014 via mobile

Friendly and helpful staff. Thais and his staff could not have been more helpful. I was lucky enough to have a birthday here and will always remember it as a very special day. Great tours lovely food. Visit and you'll be hooked.

Stayed January 2014, traveled solo
Helpful?
2 Thank Doma27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rossbboi, General Manager at Scenic Hotel Bay of Islands, responded to this review, February 7, 2014
Dear Guest, Thank you for placing your lovely comments on Tripadvisor. The staff work extremely hard to make your visit a memorable on here in the Bay of Islands. I am glad you enjoyed your stay. Kind Regards Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 5, 2014

good room. garden outside of the ground floor room, nice to sit outside and have a cup of coffee. However, it was raining on the night and we would have appreciated a room on the first floor. New Zealand should get into the habit of including breakfast in the room rate. The guests then have the opportunity to use hotel facilities, ejoy the scenery and increase business for the hotel. Lack of lighting from car to room

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank intuitive_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rossbboi, General Manager at Scenic Hotel Bay of Islands, responded to this review, February 7, 2014
Dear Guest, Thank you for taking the time to post your comments on Tripadvisor. We are working on the outside lighting and take your comments as constructive. Thank you for choosing Scenic Hotel BOI. Kind Regards Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
8 reviews
4 of 5 bubbles Reviewed February 2, 2014

great little stay thank you. All staff so friendly, rooms spotless, great variety of rooms and styles.
Restaurant lacks a little character. Happy hour voucher with every room.
thoroughly recommended for overnight

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rossbboi, General Manager at Scenic Hotel Bay of Islands, responded to this review, February 4, 2014
Dear Guest, Thank you for taking the time to place your comments in Tripadvisor. We are proud of the effort the staff put in to make your stay an enjoyable one. Kind Regards Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed February 1, 2014

Good accommodation where hotels are limited. The hotel is split across multiple structures probably due to historical ownership.

The best room type is the Superior Deluxe, where I believe its the only room with air con (important in summer!). We experienced 3 different room types due to the daily deals we purchased.

Friendly reception and nice staff.

Room Tip: Superior Deluxe if you want air con.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleepyash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rossbboi, General Manager at Scenic Hotel Bay of Islands, responded to this review, February 2, 2014
Dear Guest, Thank you for taking the time to post your commentson Tripadvisor As you state, we have a range of accomodation packages.With the hotel situated within walking distance from town and a couple of minutes drive from Waitangi it is ideally placed to meet most peoples needs. Kind Regards Ross
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Auckland Region, New Zealand
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed January 30, 2014

Overall have to rate this place highly. Our Family room was in the corner of two blocks so a bit dark as lacked natural light. No outside area to sit aside from the paved area outside the room. However the service was really very good; from checkin to checkout all staff were helpful, courteous and friendly. Facilities including restaurant and pool of a good standard. Short stroll to the action in the Paihia shops and wharf area.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rossbboi, General Manager at Scenic Hotel Bay of Islands, responded to this review, February 2, 2014
Dear Guest, Thank you for posting your comments on Tripadvisor. We are glad you enjoyed your stay with us. As you say, the hotel is located within walking distance to town and is only a couple of minutes drive to Waitangi. Kind Regards Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

Good location - apprx 5/10min walk along the waterfront to Paihia centre. Staff were lovely - not too many Kiwi voices!? Hotel looks welcoming from the outside. Quiet a large premises with various blocks of rooms. Parking first come first serve but overflow carparks nearby onsite. Had a standard room for first 2 nights. Very small and dark. No area to sit and relax outside as standard rooms dont have balcony. Chairs outside front door however if you fancy chatting to the neighbours. Nice high wooden ceiling which i liked! SKY movies on all TV's if you just want to mooch around. Bed was very soft but comfortable! Last night paid for a deluxe room upstairs. Nice and big room! Again dark cream colour walls making it comfy at night but dark during summer days. Would have loved a bath in room! Ordered room service once - very nice. Didnt eat onsite in restaurant. Swimming pool is small with deep end. Only 6/7 loungers which fill up quickly with families. Not heated. Always busy with kids so hard to get a few laps in should you wish! Also if your travelling solo you cant swim alone in pool as per signage...take it or leave it! Overall nice hotel.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Janice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rossbboi, General Manager at Scenic Hotel Bay of Islands, responded to this review, January 30, 2014
Dear Guest, Thank you for taking the time to place comments on Tripadvisor.Kind Regards Ross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scenic Hotel Bay of Islands

Property: Scenic Hotel Bay of Islands
Address: 58 Seaview Road | Paihia, Paihia 0200, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Paihia
#6 Luxury Hotel in Paihia
#17 Romantic Hotel in Paihia
#18 Family Hotel in Paihia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Scenic Hotel Bay of Islands 4*
Number of rooms: 114
Official Description (provided by the hotel):
Scenic Hotel Bay of Islands has a sub-tropical resort ambiance, with island-influenced architecture, beautifully landscaped grounds and light airy rooms. Situated at the entrance to the seaside town of Paihia, it’s a pleasant stroll into town to access the main wharf, visitor activities, fine dining and shopping. Whether you are here for business or pleasure, the relaxed atmosphere of Scenic Hotel Bay of Islands will melt away your stresses in moments. The entire property has been extensively refurbished and expanded, and the attention to detail will impress you. As our guest you will enjoy: A choice of accommodation styles including standard, superior and deluxe rooms. Beautifully presented guest rooms, with earthy tones, splashes of colour, and quality room amenities. Excellent hotel facilities, including swimming pool, ample parking, wireless Internet and comprehensive conference facilities. Quality, relaxed dining and socialising in our licensed restaurant, and lounge bar. Easy walking access to Paihia’s main wharf, shops and local attractions. Our lush sub-tropical gardens, with water features and feature lighting, are attractive and relaxing by day and night. ... more   less 
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Also Known As:
Scenic Hotel Paihia
Scenic Hotel Bay Of Islands Paihia

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