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“Fawlty Towers eat your heart out”
Review of The Pier Lounge Bar & Cafe - CLOSED

The Pier Lounge Bar & Cafe
Cuisines: International
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed December 31, 2013

If you want a morning of watching an inexperienced waiter run ragged whilst a sole cook begrudgingly makes your order and you quietly die of starvation at the time it all takes, then The Pier is the spot for you. From the awkwardly placed barrel holding the till which is perfectly positioned far enough away from the counter to maximise its hindrance to both barista and order-taker alike, to the waiter who battled the wind gusts only to lose most of one plate's garnish and half of another's salmon the place is a triumph of comedy.

If you want fast, efficient service and meals that come out quickly and effortlessly then this isn't the place you're looking for. If you find such a place in Paihia though, please let me know. For a tourist town it is streets behind where it should be from a service industry point of view and upskilling of service staff is desperately required. Waiting nearly one hour for food which eventually came out incorrectly was a bridge too far. No hangover deserves to wait that long for eggs. We didn't raise the incorrect order with the wait staff because we were nearly at the point of cannibalism and the fact that our order hadn't been dropped to the floor we thought was a minor miracle.

The view is awesome however but as I am becoming increasingly more aware of, the quality of a place's view is inversely proportional to its quality of service. And this is never truer in this instance.

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2  Thank CB1234_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (118)
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86 - 90 of 118 reviews

Reviewed December 28, 2013

Very friendly and efficient service. The scallops to start with were excellent as was the Fish (Blue Cod in beer batter) and Chips to follow. Excellent value.

Thank Robin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

Fish of the day, lamb salad, green -lipped mussels perfectly prepared in a lively restaurant looking at the Bay of Islands. - wow! Very good value, especially in Paihia where ordinary food commands high prices. Highly recommended.

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Thank lovestotravel376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

friendly not overpriced and in a great position. Freundliches Service nicht zu teuer, direkt am Wasser.

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Thank hpm37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

This Bar has been underated, we had a table with good view to Russell. The menu had fresh seafood, good salads, excellent service. Went back to B&B fully satisfied, not overpriced.

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Thank 2Wayfarers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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