If you want a morning of watching an inexperienced waiter run ragged whilst a sole cook begrudgingly makes your order and you quietly die of starvation at the time it all takes, then The Pier is the spot for you. From the awkwardly placed barrel holding the till which is perfectly positioned far enough away from the counter to maximise its hindrance to both barista and order-taker alike, to the waiter who battled the wind gusts only to lose most of one plate's garnish and half of another's salmon the place is a triumph of comedy.
If you want fast, efficient service and meals that come out quickly and effortlessly then this isn't the place you're looking for. If you find such a place in Paihia though, please let me know. For a tourist town it is streets behind where it should be from a service industry point of view and upskilling of service staff is desperately required. Waiting nearly one hour for food which eventually came out incorrectly was a bridge too far. No hangover deserves to wait that long for eggs. We didn't raise the incorrect order with the wait staff because we were nearly at the point of cannibalism and the fact that our order hadn't been dropped to the floor we thought was a minor miracle.
The view is awesome however but as I am becoming increasingly more aware of, the quality of a place's view is inversely proportional to its quality of service. And this is never truer in this instance.
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