Our hotel receptionist recommended we visit this place but to be wary of some of the pushy sales staff. Oh boy was she right. The female receptionists were well presented and very friendly but once we politely declined the extra activities (culture show and tour) which come at an extra cost, an older man stepped in and said 'I really recommend doing the combo as its the best value for you' and blah blah blah he went on saying how its the best show in North Island and that he would give back our money if we didn't enjoy it all. Again we politely declined. The man then stormed off and gestured at us whilst talking to another male colleague. I felt embarrassed after this so out of shame and guilt purchased tickets for the show. This type of service does NOT make people want to see your show or tour. Boasting about it, it makes you seem big headed and rather up-yourself. Also pressuring people like that can drive them right away. They were very lucky we were interested in the history of New Zealand. Sadly ruined experience because of one staff member.
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