I was impressed when I walked into my room upon arrival. The staff were friendly and the room was clean and well appointed.
However the next day I was less than impressed. I read the card that was in my room. It stated that if I placed my towel/s in the shower they would be replaced and the bed would be made regardless of my linen choice (new linen or existing - I didn't need a change of linen). Upon my return I found my bed unmade, my towel that I left in the wet shower hung up, my bin emptied and the cups I had used left behind. I have never had such poor and inattentive house keeping. TV only had 3 blurry channels.
We were only allowed cold items at breakfast as the hot option were an additional $10 (I saw other guest who had paid for the hot option and had nothing available upon there arrival).
Although I was on contiki I still expect the same level of service that other guest get (although I'm not convinced their service was any better). I would never return/ recommend as I'm not sure of the service I would get.
It's a pity considering it is a wonderful location
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- Also Known As:
- Tanoa Paihia Hotel Bay Of Islands