We booked into this Motel going from what the pictures and the reviews were. When booking, I asked if the Swimming Pool was available for use and was told yes. When we arrived, the receptionist questioned our deposit. Next morning, the owners didn't know what was available with regards to attractions. The swimming pool was disgusting. It was green and had dead bugs floating in it. The other Motels that had pools were lovely and clean and had people swimming in them. As we had specifically wanted the use of a pool, I was very disappointed. On night one, there was a massive black spider in the bed. The kitchen had ants everywhere and no food was out. Considering what we paid, I was extremely disappointed. I feel that the pictures on the web page are not a true representation of the Motel. I would have thought that at such a peak holiday time that the Pool would look like the pictures and be usable.
- Official Description (provided by the hotel):
- 21 Units all with kitchenettes. Pool, Spa pool, free wi-fi, Sky Guest select TV channels, including sport, 40 or 32 inch LCD TVs, free car parking, tennis courts, free kayak hire. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Paihia
- Casa Bella Hotel
- Casa Bella Motel Paihia, Bay Of Islands