We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Delicious cafe, amazing chocolate, awful shop.”

The Silky Oak Chocolate Company
Book In Advance
More Info
$410.62*
and up
Private Shore Excursion: Napier Highlights in a Vintage Car
More Info
$30.42*
and up
Half-Day Self-Guided Hawkes Bay Coastline and Wineries Cycling Tour
Ranked #1 of 16 Shopping in Napier
Certificate of Excellence
Attraction details
Washington DC, District of Columbia
Level 5 Contributor
55 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
“Delicious cafe, amazing chocolate, awful shop.”
Reviewed March 10, 2013 via mobile

We ate at this cafe for lunch and it was one of the best we've had in New Zealand. The "chocolate extreme" is like eating a cup of hot fudge! I ordered a BLT (topped with brie!) and it was large enough for two people and SO tasty! My partner enjoyed his chorizo risotto and iced coffee as well. The young man who served us was polite and adorable.

As for the shop: We had sampled the chocolates at dinner the night before and they were great. So we were sad when we couldn't fight past the endless tour groups at the shop's tiny counter to buy any. We were ready and willing to hand over money, but after 5 minutes we just gave up. The chocolate's good, but not fight-a-retiree for it good.

Helpful?
Thank kitwhelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

184 reviews from our community

Visitor rating
    76
    65
    27
    9
    7
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Ashburton, New Zealand
Level 5 Contributor
91 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
“yummy”
Reviewed February 5, 2013

what a delicious smell when you enter this place, chocolate is great as well, gift shop is full of lots of bits and pieces

Visited February 2013
Helpful?
Thank kilgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
229 reviews
84 attraction reviews
common_n_attraction_reviews_1bd8 131 helpful votes
“A disappointed Chocoholic”
Reviewed January 24, 2013 via mobile

I arrived at Silky Oak with high expectations.
Upon arrival the staff were friendly and handing out samples of their dark / milk chocolate as you entered. The chocolates on display looked awesome until you saw the prices......where is the value?
$4.30 for a little fancy choc cup or a block of lindt chocolate?
The rows below allowed 7 small chocolates for $9.99.
Again, not alot of value there.
We looked at the prices on the cafe menu and gave it a complete 'miss'.
We thought we would check out the history.....$16 entry price for a couple starting with a craft & sovenior shop upon entry really gave a poor first impression.

OVERALL IMPRESSION
If you are in the area take a look.....but otherwise I would give it a miss.

MOST INTERESTING FEATURE
A 70cm Chocolate Bunny that is 18 years old.

Helpful?
2 Thank KiddHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Food fine, but terrible customer service”
Reviewed January 2, 2013

We called in for lunch at the cafe and to try some chocolate. Ordered a couple of pre-made items from the cabinet, as did not feel we had the time to buy anything that would need to be cooked to order. After waiting more than 25 minutes for the items to be toasted/warmed, we enquired about our order as it seemed we had been forgotten. 

Rather than apologise for the delay, the two staff members who spoke to me were very rude and quite confrontational- stating they were busy and that we just needed to wait our turn. We had already seen everyone who had ordered before us be served and leave whilst we were still waiting. And whilst a coach load of people had turned up by this point, they were ordering drinks and eating their own subway sandwiches when I enquired and therefore were not 'ahead of us in the queue'. The staff members response was not only unhelpful it was quite upsetting due to the confrontational tone. 

When we bought the items they said they would bring them out shortly- perhaps if they had forewarned us that actually we would need to wait half an hour to have them heated we would have them cold or would have gone elsewhere. 

Very disappointing as this was not a reflection of the whole staff team or the quality of the food. From other people's feedback it seems that more staff training on appropriate customer service would be of great benefit to this business. From the responses to customer feedback posted here it seems that learning the power of a simple apology would be the best place to start. 

Helpful?
1 Thank TeamTurtle1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
27 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Huge range of delicious chocolates”
Reviewed December 29, 2012

We visited here on a cruise ship shore tour and were very impressed with the quality of these delicious chocolates and the huge range of chocolate novelties. We were able to sample some of these lovely treats, see the chocolates being made and decorated, visit the interesting museum which described the history of chocolates (loved all the lifelike models in the museum), and enjoy a delicious hot chocolate (purchased in the cafe) before leaving. Prior to the tour bus leaving a young lad handed us all a little package of 2 chocolates each as a thank you for visiting. A special thank you to the staff for making us all feel so welcome!

Visited December 2012
Helpful?
1 Thank Cryssie307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Silky Oak Chocolate Company also viewed

 
Napier, Hawke's Bay Region
Napier, Hawke's Bay Region
 

Been to The Silky Oak Chocolate Company? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing