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“Good coffee, but that's it.”
Review of Hep Set Mooch

Hep Set Mooch
Ranked #139 of 197 Restaurants in Napier
Cuisines: Cafe, New Zealand
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Brunch, Breakfast, Outdoor Seating, Seating, Waitstaff
NZ
Level Contributor
87 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Good coffee, but that's it.”
Reviewed February 17, 2014

The cabinet food here looked good but as we ordered off the breakfast menu I can only comment on that. After a short wait, our coffee arrived and we were off to a good start - it was strong and hot, perfect and just how I like it. That was where the good in this experience ended. We waited another 20 minutes before the first of our meals - a bowl of muesli - arrived. Another half hour passed before we got anything else - two bowls of "creamy" porridge that were, in fact, two lumps of lukewarm, thick and lumpy porridge dumped into a plate and topped with a few pieces of watermelon and strawberry (really? On porridge?). At this stage, our 4th party member still hadn't received her toast and preserves, although the tea she had ordered to have with it was now half finished and cold). After enquiring the toast arrived another 10 minutes later, not the Molenberg promised but four or five slabs of white Vienna loaf, grilled on one side. It looked to us like they'd run out of bread and had to use what was meant to be served with the soup instead. There were no preserves, back the waitress goes to return after a few minutes with a small pot of gooey, jelly like jam that didn't look that appealing. On complaining, the manager refunded the toast but after looking at the porridge declared that it was "normal and acceptable" - it really wasn't. He had been friendly enough until we complained but then became quite distant. They were buy the morning after the Mission Winery concert but should have expected this and had opened up the seating to the property next door (I take it also run by them), but we feel they had got greedy and taken on more people than they could cope with. In saying this, we noticed for the first 20 minutes we were there no meals were coming out of the kitchen, only drinks. I would be interested to know whether anyone else had such a dismal experience as this. There are many cafes and eateries in Napier. To avoid being disappointed, I'd recommend choosing somewhere else.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
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1 Thank tropicalsundae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

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Rating summary
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    Atmosphere
Date | Rating
  • English first
  • Any
English first

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