A group of us came down to Napier for a wedding and we stayed there for 3 nights. I wasnt really convince with this place after checking their website and the Nautilus Napier apartment, but we choose to stayed at the Bluewater as everyone was staying there... wrong choice! we had a Superior middle floor. I didnt have time to read the review before we booked... also when i checked the Nautilus again the price was cheaper on those dates... cheaper price for 10x better place!!!
We arrived on Sat, the lady at the reception was nice i think she was the owner or the manager. The place is very old and i guess has been refurbished, the room got all the basic but is very clean which was the good star. The bathroom is very very odd.... there is a shower over the spa bath which is not show on their website picture (im sure this is not the spa bath of the studio but of an apartment)... the towel rack is very close to the shower which can get wet and so high if you put the hand towel there...just in front of the toilet there is this thing where you can see the shower was there before...so weird... they do not have plug for a the hairdryer so you need to dry your hair in the living room! The door of the room is also strange as it looks like a office door with windows...there is a curtain...
We had dinner at the bar and the food was ok....went to the restaurant upstairs which is supposed to be "fine dinning" but the menu was the same!!!!!!!!! very disappointed also the waitress which i supposed was the manage on duty was very rude...she just wanted us to eat, pay and leave. For a fine dining when i asked for my food to be take away she came back and put on a ALUMINIUM FOIL ! Also the menu in their website is not their current menu and restaurant name is not even Bluewater restaurant but Quayside.
Well this is not the worst... on our check out we got charge a beer at $6.50 as it was put under our room number but we did not use the room number as we paid cash... i told the young lady and didnt care at all...very bad customer service. I told her that is you guys are a HOTEL normally you should ask a signature of the guest everytime you buy something and put under the room as people may just show your card key and she replied "well it doesnt really happen often here" i dont care!! we couldnt wait to leave this place so we just paid and left. You young lady if you read this review i if you should work in a customer service job if you do not want to work and be nice to people, change your job!
I also forget to mention that bed was very hard... anyway if you go there expect the cheapo motel for a high price. They said "Top quality accommodation" on their website...
I will definitely not be going back there.
- Official Description (provided by the hotel):
- As a luxury hotel situated in the popular, exciting inner harbour area, the Bluewater Hotel provides a first-class stay in Napier with dazzling views of the marina,located in the rejuvenated Ahuriri quarter, is the perfect place to stay in Hawke’s Bay. ... more less
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