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“Terrible Customer Service”

The Station Bar & Bistro
Ranked #71 of 250 Restaurants in Napier
Cuisines: International
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed 4 weeks ago

Ordered 2 mains and whilst the Steak was great, the Schnitzel was terrible. Undercooked and too much crumb. When we complained an apology was not even given. We then waited 40 minutes after our main for someone to come and take our drink order and our dessert order. No-one came. Finally we went to the bar to ask for a desert. When it arrived, it was totally different from the photos. Not only will we never go back, but they missed out on 4 more drink orders as well as extra deserts. Terrible customer service

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank Star B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 5 of 169 reviews

Reviewed 4 weeks ago via mobile

We held our AGM in their private room this is a small function private room.
The staff were always on hand and more than accomatdating, service was excellent and very friendly staff. We had the set $40 menu which was great, as something for everyone, the meals were all brought out together which was fantastic, very large meals as well everyone was very happy and full thanks for placing in containers so some could take leftovers home.
Highest compliments to chefs, kitchen staff and service staff today, the service and food was the best, thank you.
Great place to hold small gatherings or meetings

Date of visit: September 2019
Thank sallyanne03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2019 via mobile

I always come away saying “it’s ok. It...” this time it was ok but $15 for one small little waffle and a half a banana is not a meal, it’s barely a snack!

Date of visit: September 2019
Thank Odyssey37989650627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2019

Awesome food and service everytime we dine here. Good selection of beers and wines.
Highly recommend.

Date of visit: September 2019
Thank SERENA O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2019

Traveling through New Zealand and an over night stay in Napier . Looked at places to eat and a very good choice .
Great clean friendly staff and the food great good range of beers and the pokies kept the wife happy after dinner kids looked like they felt welcome

Date of visit: July 2019
    • Value
    • Service
    • Food
1  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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