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The County Hotel Napier
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Reviews (1,144)
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All reviewscomplimentary portchurchill barwine street restaurantart decoold world charmwine centreboutique hotelnew zealandstep back in timelittle toucheswonderful hotelfood and winefirst floorhawkes baywonderful staycentre of townacross the road
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929 - 934 of 1,144 reviews
Reviewed January 20, 2014

There is so much to like about this hotel. The decor was magnificent - like stepping back in time. Our room was very large with lovely stained glass windows, antique furniture and a huge spa bath. It was very well located close to town and the local pool/thermal baths. But it was the little things that made this stay wonderful...and the friendly and helpful staff.

Room Tip: We stayed in the Ruru room. It didnt have a balcony and that would have been the icing on the cake.
  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded January 30, 2014

Lisa S
Thank you for choosing to stay with us at The County Hotel; it was a pleasure welcoming you as one of our guest’s. We are pleased to read that you enjoyed the ambiance we have created in our boutique hotel. We look forward to further delighting when you should next return to Napier.
Warm Regards Fiona Booth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

We stayed for 1 night on 15 January. We had made our reservation via the internet so had a reasonable idea that this was a rather special hotel. The reality was even better! The County Hotel has been beautifully restored and the attention to detail is magnificent. This detail includes the staff who are very friendly and not just 'going through the motions'. On checking in, we were given a tour of the hotel and its many features. These include a library with period correct leather chairs opposite another room in which guests are invited to enjoy a glass of complimentary port. One of the neat features is that the rooms are named not numbered (we had the Pukeko Room). Our room was immaculately presented and spotlessly clean. The refurbishment is to a very high level and I would compare it to several other classic heritage Hotels that rate very highly internationally. The restaurant and Churchills bar all looked very inviting with sophisticated menus. We had a prior engagement that night and were unable to dine in. Everything looked and read so well, that we would have done so if we had been able to. When we checked out we struck up a conversation with a gentleman who turned out to be the hotel's owner! Very friendly and hospitable, he clearly enjoys 'getting it right' and leads from the front! When we told him we were planning a sight seeing bus tour before leaving for Taupo later in the day, he invited us to put our car back into the hotel's car park to make our day easier. That was greatly appreciated and is a good example of the service and attitude that runs right through this hotel. We will definitely be back.

  • Stayed: January 2014, traveled as a couple
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Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded January 30, 2014

Steve J
We truly appreciate your generous compliments upon the hotel, our Team and the amenities our boutique hotel offers. Your review was a delight to read, thank you for taking the time to offer your comments. We look forward to further delighting you with the County Hotel’s hospitality when you next return to Napier.
Warm Regards to you.
Fiona Booth

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Reviewed January 13, 2014

This was our second visit to the County in four years and we were very happy to be back. The staff are super friendly and the facilities are excellent. The hotel is well located and it has been wonderfully restored. Kudos to Chris and his team.

Stayed: January 2014, traveled as a couple
Thank Asterix406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded January 30, 2014

Asterix406
Thank you for taking the time to review The County Hotel, we appreciate your lovely comments. We look forward to further delighting you with The County Hotel hospitality when you should next return to the Hawke’s Bay
Warm Regards
Fiona Booth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

After 30 years absence we decided to return to my City of birth, Napier NZ for Christmas 2013. My partner Cathy found the County Hotel via the net and we were interested in its Edwardian heritage set in amongst the Art Deco buildings of the 30’s. Viewing the building for the first time was impressive. On checkin we were given a guided tour of the hotel, our room and the other facilities including the library with its complimentary decanter of port, again a rather different and appreciated touch. For wine and food lovers the restaurant with its walls lined with bottles of wine and serving great food was a joy to behold. Churchill’s bar was friendly again with a good range of wines. We found the staff to be helpful and courteous acting like a family unit headed by one of the most hospitable proprietors, Chris, I have ever met. The “County” and Chris made my return to Napier just brilliant. We will be back!!

  • Stayed: December 2013, traveled as a couple
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Thank Frederik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded January 30, 2014

FrederikD
Thank you for your preference when choosing accommodation in Napier.
We are thrilled you enjoyed The County Hotel and the small things we like to offer our guests.
Your feedback is very much appreciated. We are delighted to read that your return trip to Napier was successful! We look forward to having the pleasure of welcoming you again in the future. Take Care and warm wishes to you both – Fiona Booth

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Reviewed January 9, 2014

Napier is remarkable, Art Deco capital of the world. This hotel is a gem. We felt we were in the era of Hercule Poirot. Lovely room, spotlessly clean, great food, super-friendly staff and owner.
Guy Guillemard

Room Tip: Take the suite if you can get it. Only 20 rooms.
  • Stayed: December 2013, traveled with family
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Thank Guy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded January 30, 2014

Hello Guy
We truly appreciate your generous compliments on The County Hotel.
Thank you for taking the time to post your thoughts on Trip Advisor.
We hope your trip to New Zealand was successful.
Warm Regards Fiona Booth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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