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“Gracious and lovely”

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The County Hotel Napier
Ranked #2 of 47 Hotels in Napier
Certificate of Excellence
Marietta
Level 5 Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Gracious and lovely”
Reviewed June 30, 2013

We were so excited to stay at a historic property (where else would you want to stay if you're going to a city because if its historic architecture?) and disappointed that the internet showed them to be full-up for our visit to Napier. However, we took a chance when we arrived and called anyway. Apologetically, the manager (Bobbie) told us they had only one small room (named "Roa" - they rather charmingly use bird names to designate rooms instead of numbers) available and that we were welcome to come and have a look at it. We went right over and Bobbie showed us right up. The room was indeed small but it had a queen sized bed and shower (no tub) and, really, what more do you need in a room that you're not going to be spending a lot of time in? And, the beautiful lounge/library area on our floor meant that we had a lovely place to relax that we probably would have taken advantage of even if we'd had a more sizable room (and made the rather pricey $169NZD room far more worth the money). Even better, they provided evening port for guests and it was actually quite good. We particularly enjoyed getting to know some free-pouring gents from Wellington, who were very engaging and helpful in their advice about our upcoming visit to their city (Kiwis are generally pretty dang nice and hospitable, btw). The only downsides were that our room was only available for one night and the hotel restaurant, Chambers, was incongruently inferior (service was not very good and food was OK but very slow in coming). This is a fine choice of historic hotel (also right across the street from the Wine Center) but you'd be better off staying here and eating at the wonderful Emporium restaurant that's part of the nearby (one block away) Masonic Hotel.

Room Tip: The small room ("Roa") we were in was perfectly adequate and the lovely lounge/library (an...
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  • Stayed June 2013, traveled as a couple
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Helpful?
1 Thank Rebinga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Good Afternoon Rebinga
Thank you for your preference when choosing accommodation in Napier.
Your feedback upon the hotel’s facilities is very much appreciated.
I will pass your comments on to our Restaurant Manager regarding our restaurant and service.
We hope you enjoyed NZ and your trip.
Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (226)
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English first
Napier, Hawke's Bay, New Zealand
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 22, 2013

We stayed here a couple years ago, and still remember it fondly. It was a surprise present from our in-laws, and one of the best best hotel weekends ever. Loved the room, restaurant and location was very central. Lovely staff made it memorable too. Thanks guys xx

Room Tip: Ask for privacy when booking and they give you a quiet corner room, so accomodating!!
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  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
Thank Serena O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Dear Serena O
Thank you for taking the time to review The County Hotel, we appreciate your lovely comments. We look forward to further delighting you with The County Hotel hospitality when you should next want to enjoy a weekend away from home.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Level 4 Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 16, 2013

We stayed four nights and loved Napier this time. The hotel is old, therefore the stairs are creaky, the windows are finicky and the light switches are a little confusing but these are part of the overall experience. We had the Akuku? room which is large and has a large bathroom. The bed was a king and had lovely quality linen. The bathroom has a separate spa bath and shower.. The hotel offers a library room which is nice and cozy with a huge selection of books and a glass of port (complimentary) we enjoyed the use of this area prior to dinner and also afterwards. There were a lot of little touches which made our stay really nice, for example they give you fresh milk every day for tea/coffee. The manager suggested great restaurants and was super helpful. I asked him a billion questions all of which he happily answered. We will stay there again. In summary: great staff, great value, great location and great room!

  • Stayed May 2013, traveled with friends
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Helpful?
Thank srlisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Dear Srlisa
It was very rewarding for our team & management to read your review.
We are thrilled you enjoyed The County Hotel and the small things we like to offer our guests.
Your feedback is very much appreciated.
We hope your trip to New Zealand was safe with treasured memories!
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, New Zealand
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 12, 2013

The County is unlike any other Hotel. It excludes a lovely old fashioned charm from the library - which has leather chairs, antiques and a room full of books. They also have a room with a computer for modern comforts. A beautiful large table and a bottle of Port you are welcome to drink. The rooms are nice, ours was a little dated in décor. Our room had a lovely balcony. Host is lively and the bar is worth visiting... easy to recommend the County Hotel.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank LianneJ57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Dear Lianne
We truly appreciate you taking the time to review The County hotel.
We look forward to further delighting you with the County Hotel’s hospitality when you next return to Napier. Warm Regards to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 8, 2013

Just back from weekend in Napier. Went to the County as a treat. The room was spacious and clean. Lighting needs some work, very dark even with all the lights on. Helped ourselves to a glass of port from the library, which is a nice touch. We liked the bar area. Breakfast on day one was a disaster, over cooked and very slow, drink in the bar that night was offered as compensation. Day 2 was marginally better. I won't be having breakfast at the hotel next time I go, there are plenty of chafes in walking distance. The staff were all cheerful and helpful.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lingarth1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Lingarth 1962
Thank you for your preference when choosing accommodation in Napier.
Your feedback upon the hotel’s facilities is very much appreciated.
I will pass your comments on to our Restaurant Manager regarding our restaurant and service.
Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 4, 2013

I had the best time at the County Hotel. It's a beautiful place, my room was amazing value - spacious, beautifully furnished, with a huge spa bath - and the staff were friendly. It's also close to everything. Highly recommended!

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Louise T
It was very rewarding for our team & management to read your review.
We are thrilled you enjoyed The County Hotel and the small things we like to offer our guests.
Your feedback is very much appreciated. We look forward to having the pleasure of welcoming you again in the future.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, New Zealand
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 28, 2013

A very charming step back in time staying at this iconic Hotel in Napier. We were ther 5 nights. The rooms were spacious and clean. With the weather changes it was good to have a heat pump in the room. Free wi fi and free parking. ..quite a bonus these days.
The staff were all friendly and we felt very Welcome.

Room Tip: Could have had road noise had there not been roadworks and a closed road. We asked for and got a qu...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Julie C
Thank you for taking the time to review The County Hotel, we appreciate your lovely comments. We look forward to further delighting you with The County Hotel hospitality when you should next return to the Hawke’s Bay.
Kind Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The County Hotel Napier

Property: The County Hotel Napier
Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Phone Number:
Location: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Official Description (provided by the hotel):
Winner of the Art Deco Supreme Award. The owners of Napier's County Hotel wished to combine the qualities and ambience of some of the finest hotels in the world. They have achieved this by incorporating fine service, fine dining and luxurious accommodation in line with 1930's Art Deco characteristics of Napier. The County Hotel is situated in the centre of Napier which is considered to be the 'Art Deco Capital of the South Pacific' and has captivated the emotions and senses of countless admirers. Originally built for the Hawke's Bay County Council in 1909, The County Hotel is one of only two significant buildings to have survived the massive 1931 earthquake. Faithfully refurbished as a boutique hotel, the County Hotel now stands as Napier's premier Hotel. The hotel is home to an extremely popular, multi award winning Wine Street Restaurant, the superb Churchill's Champagne Lounge, an intimate library, well-appointed function areas, conference facilities and eighteen luxurious guest rooms and offer a variety of accommodation packages. Come and enjoy this architectural masterpiece with its atmosphere of conventional luxury and allow yourself to be pampered by the attentive service of our devoted staff. ... more   less 
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Also Known As:
County Hotel Napier

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