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“A good option in Napier”

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The County Hotel Napier
Ranked #2 of 47 Hotels in Napier
Certificate of Excellence
Marlow, United Kingdom
Level 6 Contributor
236 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“A good option in Napier”
Reviewed January 26, 2012

Napier is a quiet place, so choices of hotels seemed sparce. This hotel is fine and has some old world charm. Rooms are ok, if a little small and the noise insulation is not great. Staff were helpful. For a bit more life at night, head for the marina area where there are nice pubs and good food options with real people in them!

  • Stayed January 2012, traveled as a couple
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    • Sleep Quality
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Helpful?
Thank d_jones25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (226)
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Melbourne, Australia
Level 4 Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 15, 2012

We don't normally stay in this sort of place but someone else booked it on our behalf. Couldn't really complain - the location was very central, the room large and comfortable, with everything we needed and the staff keen to please.

The library area with complimentary port was a nice touch. We didn't eat at the hotel but had a drink in the bar. My only complaint was that the sparkling wine I ordered was completely flat, but it was replaced immediately.

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
Thank aviatrix_aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level 5 Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 10, 2012

We stayed here overnight on the way back from a North Island wedding just after New Year. It is in a good location just off Marine Parade (fronting onto Napier's park-lined if rather forbidding stony beach) and handy to several restaurants. There is off-street parking just across the street. Perhaps we didn't inspect the fittings as closely as other reviewers, but overall we thought the building's conversion to a hotel has lasted quite well both in terms of general decor and the comfort of the rooms. Our room was not large but was adequate for an overnight stay, meeting requirements for a good night's sleep and a well-appointed bathroom. We could have done with a little bit of space in the mini-bar fridge which was jammed full of items for sale leaving no room even for a bottle of water. The wireless internet worked well. The dining room was light and airy and the continental breakfast had a good range of options. The reception and dining room staff were friendly and helpful. I agree that I wouldn't rate this hotel as five-star by international standards but we thought it gave value for money for an overnight stay.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank earwig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 6, 2012

I can absolutely not recommend the place. It’s far away from any historic charm, it just old and filthy. Whoever did the renovation in 1993 did a poor job, tasteless, cheap and without any sense for style. What a shame for the building. The rooms are small and just fell horribly (out)-dated (and I usually love everything Victorian). The service was lacking any professionalism, obviously they hire some work and travel students with no previous hospitality experience. Nothing wrong with this in general, but please train them. The front desk was mostly deserted. If you love to hear some hooligans at 1.00 am smashing glass on the footpath outside, you are in the right place, the (nasty) Irish pub is just on the other side of the road. You can also hear (absolutely) everything from your neighbors in the next room. Oh, and they charge for the daily newspaper (without clearly stating this at check in). However, they reimbursed me after I complained about this.

  • Stayed January 2012, traveled as a couple
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    • Cleanliness
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Helpful?
8 Thank kate67usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax, Ontario, Canada
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 3, 2012

A hotel with character with staff that certainly did their utmost to please their hotel guests. Not a hotel that is up to the quality of the Peninsula Hotel in Hong Kong or the Shang Ri La hotel chain but the quality and service are a match to this hotel's charm. The dinner in the dining room was superb and this was the first place in New Zealand that met my expectations on making a decent cup of coffee in a country that has it's own defined way of making coffee. The banana loaf for dessert was so good I ordered it two nights in a row. The staff even arranged for my room even though I arrived a day early, had a newspaper delivered to my door in the morning and relayed messages from a tour company. I will make it back to New Zealand one day and this is one of the hotels that will be on my list.

Room Tip: A room close to the library so that you can have a glass of port after dinner to unwind.
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  • Stayed December 2011, traveled solo
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Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 30, 2011

I’m not sure how this hotel achieved a five-star rating. The remodel of the hotel is poorly (and cheaply done). Fixtures in the rooms to not match (with their being a mix of brass and silver). The cleaning staff did a bad job . After arriving I went to pick up a remote control, only to find that it only had one battery in it (the second battery and the back cover were missing). The bathroom was not cleaned well either (and there were some wires hanging from the ceiling). When we went to check out they wanted to charge us for the newspapers. On check in they had asked if we would like a morning paper, but no mention was made of charging for this (and to do so seem plain cheap for a so-called five star hotel). Whille they dropped the newspaper charge from the room, I didn’t like having to object to this in the first place. Check out was held up because the front office was waiting for their computer to update. The bar area (Churchill’s) had seating that was so close together that some elderly woman was only inches away from me. And some of the leather chairs (well, maybe fake leather) had frayed on the arms and looked decidedly tacky. Some of the staff seem to be work/travel folk. We got a waitress who was on her first day. Beers were not available on tap as the tap was not working. They did have a good selection of beers by the bottle, but no beer menu (so I was asked to go and look at the beer fridge). My girlfriend ordered a Mocha. The waitress was unsure about whether or not this could be made, consulted with colleagues for ten mins or so, and eventually came back with something that tasted and looked like muddy water. Then, help arrived from another co-worker who knew how to make a mocha, and did so successfully. The noise insulation between the rooms is also somewhat poor.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank Explorer126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 30, 2011

One first arrival the manager seemed rushed off her feet and the hotel seemed full, our rooms were full of character if not a bit cramped. Brekfast was good, although the service was a bit slow- we never ate in but should have given the opportunity as it looked like the busiest place in town.The added bonus that they had a library was a good surprise as well as the complimentary port! The wifi was brilliant in room service, with many added unexpected bonuses as mentioned by other users. One downside was that reception seemed to close very early at about 7pm and the front doors were locked at 8, so coming back in at the tradesman's entrance seemed quite liked breaking in. However seemed like the best option in town!

Room Tip: Ask for rooms on the first floor, more central to the hotel and library, but not ones over the bar a...
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  • Stayed December 2011, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank kate_rist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The County Hotel Napier

Property: The County Hotel Napier
Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Phone Number:
Location: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Official Description (provided by the hotel):
Winner of the Art Deco Supreme Award. The owners of Napier's County Hotel wished to combine the qualities and ambience of some of the finest hotels in the world. They have achieved this by incorporating fine service, fine dining and luxurious accommodation in line with 1930's Art Deco characteristics of Napier. The County Hotel is situated in the centre of Napier which is considered to be the 'Art Deco Capital of the South Pacific' and has captivated the emotions and senses of countless admirers. Originally built for the Hawke's Bay County Council in 1909, The County Hotel is one of only two significant buildings to have survived the massive 1931 earthquake. Faithfully refurbished as a boutique hotel, the County Hotel now stands as Napier's premier Hotel. The hotel is home to an extremely popular, multi award winning Wine Street Restaurant, the superb Churchill's Champagne Lounge, an intimate library, well-appointed function areas, conference facilities and eighteen luxurious guest rooms and offer a variety of accommodation packages. Come and enjoy this architectural masterpiece with its atmosphere of conventional luxury and allow yourself to be pampered by the attentive service of our devoted staff. ... more   less 
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Also Known As:
County Hotel Napier

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