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“Dishonest or Incompetent Staff”

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Scenic Hotel Te Pania
Ranked #9 of 47 Hotels in Napier
Certificate of Excellence
Manuwatu- Wanganui New Zealand
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dishonest or Incompetent Staff”
Reviewed January 11, 2014

We had accidentally left behind some clothing in our room's wardrobe. After 4 phone calls and an email I had a reponse from a staff member to advise the items were not recovered and the room attendant has no recollection of any lost property.
Only two explanations as follows;
1. The room attendant did not open the wardrobe, to see the clothing hanging in there, and it has been taken by the next guests to book that room. Therefore the attendant has not done their job properly.
2. The room attendant has opened the wardrobe and has taken the clothing for themselves, again not doing their job properly.
Extremely disappointing from a great hotel brand, where you should feel secure while you're there and still valued once you are gone. Apart from that, pathetic wifi, nice view, 2 out of 6 staff were lovely.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScenicHotels, General Manager at Scenic Hotel Te Pania, responded to this review, January 13, 2014
Katie thanks you so much for allowing us to speak to you direct regarding this matter, I am delighted that it has all been resolved and we look forward to welcoming you back to our Hotel in the near future.
warm regards
Kerryann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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784 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (241)
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English first
Seattle, Washington
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 10, 2014

After a last minute change in our holiday plans, we had to find one nights accommodation in Napier. One local motel owner had told us we "wouldn't find a place anywhere in Havelock North, Hastings or Napier" (all no more than a 15 minute drive from eachother) other than driving an hour back the way we had come, yet here at the Scenic we found a lovely little oasis. We walked into reception and Sam said "of course we have a room!" Ten minutes later we were in our lovely, spacious, super clean room with a wonderful king size bed, right across the road from the beach. Nice bar and restaurant on site, very pleasant staff, and reasonably priced. Breakfast was wonderful as well. Highly recommended!!! I note that one reviewer says the wifi was pathetic?

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tony_Annette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScenicHotels, General Manager at Scenic Hotel Te Pania, responded to this review, January 13, 2014
It is wonderful to be called an oasis..I am so pleased that we were able to assist you and I have passed on your comments to Sam. Thank you for taking the time to review us and especially for taking the time to note the individual staff member who helped you..its great to get such positive feedback and we look forward to being your Oasis in the future!
warm regards
Kerryann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carterton
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 9, 2014

Our favourite accommodation in Napier, though we have stayed elsewhere, the Te Pania Scenic is ideally placed, good parking, very comfortable beds; friends from Australia were similarly very happy with the standards. Wifi? who cares? The restaurant served up very good meals, and the service was perfect:- fast, attentive, friendly but not over-familiar.We've paid as much or more elsewhere in the world for inferior accommodation and food.

Room Tip: 6th floor for the views! We went to sleep with the curtains open so that we could see the tree light...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anton71Carterton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScenicHotels, General Manager at Scenic Hotel Te Pania, responded to this review, January 13, 2014
Happy New Year! And thank you so much for your lovely review..we all appreciate it. We look forward to your return.
Again many thanks for taking the time to review us. Its great to get your feedback.
warmest regards
Kerryann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 6 Contributor
117 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 9, 2014

We stayed here for one night in November 2013. The view from our room would have been lovely but unfortunately the day we were there it was continual heavy rain, as a result we chose to eat in the hotel rather than walking into town for or evening meal and I'm glad we did as the meal was excellent I had the belly pork and my husband had the curried goat. We also had breakfast and this was also good. The staff were all friendly and helpful. Would recommend.

Stayed November 2013, traveled as a couple
Helpful?
Thank baggiebird22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScenicHotels, General Manager at Scenic Hotel Te Pania, responded to this review, January 13, 2014
Thank you for your kind words..we are delighted that you enjoyed your stay and we wish you well on your travels. Happy New Year from the Te Pania Team
warm regards
Kerryann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montrose, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 6, 2014

Stayed three nights. Room adequate and comfy but window in 304 looked out into a tree, little view of anything else. Restaurant expensive and uninspiring...we didn't use it at all. Wifi is back in the dark ages!!! As a business user as well, this is unacceptable in this day and age. C'mon New Zealand...get into the 21st century!!

Room Tip: Do not accept rooms numbering one to six on first four floors if you want a decent view as there is...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whurlyburd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScenicHotels, General Manager at Scenic Hotel Te Pania, responded to this review, January 13, 2014
Thank you for taking the time to review the Hotel we appreciate your comments.
kind regards
Kerryann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
140 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed January 4, 2014

arrived at Christmas to find no food, not even coffee, as we had not booked it in advance
Great location, nice rooms
No internet to speak of - a MAJOR minus. You need to continually play around with passwords like in the 1990s
Decent car park out the back

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mightymark9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScenicHotels, General Manager at Scenic Hotel Te Pania, responded to this review, January 5, 2014
Thank you for taking the time to comment on your recent experience at Te Pania.
Kind regards
Kerryann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 2, 2014

Stayed here 3 nights. Great sleep, excellent service. Good view from the window which fully opens. Couldnt access the free 1hr wifi, but in this day and age free wifi is a basic requirement at a hotel.

Room Tip: Try a room away from the elevators and the noise can travel.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScenicHotels, General Manager at Scenic Hotel Te Pania, responded to this review, January 5, 2014
Thank you for your comments. I can assur eyou I have suggested to our Head Office a review of our internet charges. They are re assessing the situation.
Kind regards
Kerryann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scenic Hotel Te Pania

Property: Scenic Hotel Te Pania
Address: 45 Marine Parade | Napier South, Napier 4110, New Zealand
Location: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Napier
#7 Business Hotel in Napier
#9 Luxury Hotel in Napier
Price Range (Based on Average Rates): $
Hotel Class:4 star — Scenic Hotel Te Pania 4*
Number of rooms: 109
Official Description (provided by the hotel):
Scenic Hotel Te Pania invites you to enjoy quality four-star accommodation and hospitality. From the moment you step into our spacious, light-filled lobby, you will experience our commitment to quality and customer service. The Hotel’s slender curved form echoes the shape of the bay, and guests enjoy sweeping views out over the water. Fresh and contemporary, Scenic Hotel Te Pania is just a short stroll from Napier’s main art deco architecture and little wonder why it is a firm favourite of all its valued guests! ... more   less 
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Also Known As:
Scenic Hotel Napier

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