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“Central location, ex value for the new year period”

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Quality Inn Napier Travel
Ranked #20 of 46 Hotels in Napier
Reviewed November 5, 2012

Great location very central to all facilities, on the negative side, no privacy, needed to keep curtains closed as everybody walked past our room to access theirs. Our room was upstairs as most were. I am normally very active but had a knee injury and found but it very difficult to climb the stairs quickly in the rain. Reception Staff not overally friendly. I would go back mainly for location and if the price was right

  • Stayed: December 2011
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Thank dianne07auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 - 208 of 274 reviews

Reviewed October 29, 2012 via mobile

15 min walk downtown. 10 minutes walk to countdown / pak n save. Restaurant is still closed but food is available the nearby RSA (3 min stroll).
Ample car parking available, swimming pool looks ok but i did not use it.
Beach (pebbles not sand!) is a 3 min stroll across the road. View is blocked by the
marineland buildind so dont expect any ocean view.
Fantastic
Found a beer bottle cap on the carpet upon check in but otherwise good for a layover...

  • Stayed: October 2012
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Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012 via mobile

Run down apartment, over priced and locked out as they close the office at 10pm, when I handed my key in for safe keeping they did not tell us that they close at 10pm. Not worth $190 a night.
Staff didn't care about being locked out.
Will never stay there again, the Quality chain should look at this hotel.

  • Stayed: September 2012
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1  Thank 90,120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2012

Good clean and quiet accomodation in Napier, nice furnishings and bathroom. Bed could do with upgrade as not very comfortable. Good proximity to city centre and waterfront. Nice Thai restaurant just along the road that was recommended to us by reception.

  • Stayed: August 2012, traveled as a couple
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Thank Malsgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2012

I have just returned from Napier, and stayed at the Quality inn Napier, on Marine Parade. I was greeted by a very helpful Receptionist named Naiomi, who despite dealing with an Internet issue as I walked in was nonetheless unflappable and courteous. The room was just immaculate, and quite roomy for a 1 bedroom unit. I was very impressed that Naiomi followed through with an update on the Internet issue: she got the issue resolved, and then rang through to update me on progress, which was helpful. Quality Inn Naper is in walking distance to a number of services, and the local RSA do a magnificent carvery for $20.00 for all you can eat. Despite being located on Marine Parade, the location of the units = no road noise. I would definately return to Quality Inn Napier.

Room Tip: Any room with a "100" in the title
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  • Stayed: July 2012, traveled on business
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Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2012

Decided to add an extra night in Napier and changed hotels because quality inn have heated covered pool and gym. After a day of sightseeing went to get the gym key from reception and was told it is closed for repairs and has been for a week, then decided to go in the pool, couldnt find the light switch so once again went to reception and was told there are no lights, why have a pool open at night when you cant see anything? Rude receptionist told me she doesnt make any decisions and i need to talk with the manager who conveniently wasnt working. If you are in a frontline role learn some customer service skills.

  • Stayed: June 2012
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2  Thank quicktracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

We are extremely disappointed with this review. There is earthquake proofing work being done on the hotel which is why the gym is unfortunately not in use. This work needs to be carried out due to council regulations. This is the quieter time of the year so is the perfect time to get it completed. We agree that no lighting at the pool is unacceptable and are working on getting this fixed. We believe our staff handled being abused and sworn at by this guest extremely well. We remedied this compaint with the guest and she later decided to post this review on trip advisor. Her abusive behaviour was unacceptable and people in a customer service role should not have to put up with it.

Report response as inappropriate
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Reviewed May 28, 2012

We liked this motel type accommodation although it is a Quality labelled motel. The staff is very helpful and knowledgeable. It is located near the main streets of Napier and it has good restaurant.

  • Stayed: April 2012, traveled as a couple
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Thank Eaa1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Napier Travel

Address: 311 Marine Parade, Napier 4110, New Zealand
Phone Number:
Location: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#18 Luxury Hotel in Napier
Price Range: $86 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quality Inn Napier Travel 4.5*
Number of rooms: 59
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Also Known As:
Quality Inn Napier Travel Hotel Napier
Napier Quality Inn

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