Decided to add an extra night in Napier and changed hotels because quality inn have heated covered pool and gym. After a day of sightseeing went to get the gym key from reception and was told it is closed for repairs and has been for a week, then decided to go in the pool, couldnt find the light switch so once again went to reception and was told there are no lights, why have a pool open at night when you cant see anything? Rude receptionist told me she doesnt make any decisions and i need to talk with the manager who conveniently wasnt working. If you are in a frontline role learn some customer service skills.
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- Also Known As:
- Quality Inn Napier Travel Hotel Napier
- Napier Quality Inn