We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Emerson Street Cafe”

Heavens Bakery and Cafe
Ranked #4 of 6 Bakeries in Napier
Restaurant details
Reviewed October 30, 2013

we went here because we had heard they offered a selection of gluten free product. However when we ordered we discovered selection meant 3 items. And where told the wait would be 5 mins, (nice of them to advise us.) 15 mins later still no food and coffee had now gone cold. As we could wait no longer we returned to the counter to advise we would have to leave and not to worry about our food. Suddenly the item was ready funny that. Food alright wait not acceptable as we only ordered a coffee and gluten free pie for morning tea.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Linpenfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (55)
Traveler rating
Traveler type
Time of year
Language

41 - 45 of 55 reviews

Reviewed October 14, 2013

We should have known better. There was just one other client when we arrived whereas another place just down the street was jumping.
The staff were friendly and our choices arrived promptly.
This place was cold and uninviting and badly needs a refurbishment. The background music consisted of a female singing out of tune and screeching away at full volume - no doubt of great appeal to the staff but not much to enthuse the older generation which made up the bulk of the clientele.
Coffee was bitter and a milkshake was very light on flavouring. A toasted sandwich was burnt on one corner and comprised ham, pineapple and another ingredient which may have been some sort of sloppy cheese of doubtful origin.
Should we have told them of our concerns? Certainly not - they would be well aware of the quality of their offering.
Sadly, God and the angels have long since abandoned Heaven's.

    • Value
    • Atmosphere
    • Service
    • Food
Thank wartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

Called in the other day. Food was great and awesome coffee. We will be back for our next meeting. Staff are very friendly

    • Value
    • Atmosphere
    • Service
    • Food
Thank Mikey12013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

This is a good choice with kids - however the toys look like they're never cleaned, so bring some hand sanitiser. It's really annoying that they only offer a very mediocre tasting quiche for the vegetarian option. There are usually 2 vegetarian sandwiches to choose from but they are often sold out 10 minutes after noon, they are walnut date and cream cheese (which I don't like) and a more salad type one, which is nice, but I haven't managed to procure 6 months in a row now. The prices aren't cheap, but not over the top. The staff need some customer service skills, especially if they much up your order.

Thank MamooseNz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

It's great to have the heavens bakery chain located around Napier and Hastings, as I travel around between the cites for work its great to have a place to grab a quick lunch or morning tea that will be good,well priced and fast. Great to see that they accept Bartercard as well which is great for work shouts.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Shaun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Heavens Bakery and Cafe also viewed

Napier, Hawke's Bay Region
Napier, Hawke's Bay Region
 
Napier, Hawke's Bay Region
 
Napier, Hawke's Bay Region
Napier, Hawke's Bay Region
 

Been to Heavens Bakery and Cafe? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing