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“Disappointing”

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Pumice & Ember Bistro Cafe & Deli
Cuisines: Healthy
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Restaurant details
Dining options: Breakfast, Reservations
Description: Great restaurant, good service, not crowded, views, and best of all a great meal.
Reviewed October 5, 2013

Very disappointed with our meal last week. Don't get me wrong - it could have been fantastic but it wasn't.
Our main was barely warm and after just two mouthfuls we advised the waitress that it was not hot. Lamb dinner and duck - so should have been. Our meals were returned to the kitchen and returned, half the meat, and now over cooked. In the meantime another waitress tried to remove our vege sides, assuming we had finished. Waitress told us off for not advising her sooner! We had two mouthfuls only!!!
Very disappointing meal when you are paying a quality price.
Yes, they offered us desserts at their expense, that we would not normally have had. Pity the meal could not have been up to an anticipated quality standard, that I expect from a restaurant of this calibre.
Perhaps they are over rated and over priced??

Thank Lynne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (33)
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7 - 11 of 33 reviews

Reviewed September 18, 2013

The place is modern and full of ceiling to floor glass walls....maybe not that a good idea considered it is located in the middle of an industrial area...
Staff is courteous and take orders without a notebook (is it supposed to be a good thing?) but not much love or attention to details. Water was only poured once on arrival and jug parked on a bench away where we had to go and fetch it ourselves for some more. One teaspoon was grossly dirty....no vinegar polishing here!
Food was ok but my "soft " poached egg wasn't quite that runny and a kiwifruit baked alaska didn't turn out as it was planned...the fruit inside was really still frozen and impossible to eat. Not to mention the "affogato" came with a lovely vanilla ice cream but the espresso to be poured on was cold in a cold little jug!!!
I don't think i will return here....it would be all right for a cafe maybe...but this pretends to be fine dining with price tags to match!

Thank c0mmuter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013 via mobile

Pleasant and cheerful staff. Great coffees and enjoyed the deluxe mocha if you love a chocolate fix. Visit was mid morning so cafe was not busy.

    • Value
    • Atmosphere
    • Service
    • Food
Thank macpac23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

This bistro has been good in the past in line with reviews but it has changed for the worse. Went for Sunday lunch but service was poor and looked like understaffed. A glass of water as we arrived but that was it, no top ups. Another table fetched their own. No one checked if further drinks were required after one round of wine and so glasses remained empty on the table. Bread to start was dry and cut too thick. Meal was average. Took time to clear once finished and check for next order. Prices here are a little higher than most and so not considered as value for money. A nice atmosphere though but not enough to attract us back for a while.

Thank dougalfreebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

Cafe and bistro. Excellent sandwiches, coffees and various specials. All home prepared foods served with smile. Slightly more expensive than some but also better.

Thank TurboKev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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