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“Lovely Staff and Experience”

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Distinction Hamilton Hotel & Conference Centre
Ranked #32 of 63 Hotels in Hamilton
Reviewed April 17, 2013

Had a lovely stay here for our anniversary. The staff were very courteous and helpful. And everything was fresh and clean. Facilities were great too, with a well decked out gym, steam room, and pool. Spa's were a bit on the cool side though.

Our room was large and spacious, and we were upgraded to a King room for free as bookings were light, being a Sunday.

My only gripe would be a bit of noise that made sleeping difficult - the fridge was loud and spouting leaked gushes of water outside our window when it rained.

But overall we had a wonderful stay and highly recommend this Hotel.

  • Stayed: April 2013, traveled as a couple
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Thank Hana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHamilton, General Manager at Distinction Hamilton Hotel & Conference Centre, responded to this reviewResponded April 19, 2013

Happy anniversary and its great that we were able to make your day even that little bit more special. Thank you for the kind comments and constructive comments regarding some maintenance issues. By letting us know these we will be able to take action and ensure future guests are not inconvenienced.

After the drought it was actually very pleasant to have the rain and the Waikato sure need it.

Thank you again for your comments

Kind regards

Murray Cook

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160 - 166 of 240 reviews

Reviewed April 17, 2013

Spent a single night here on a Sunday. The facilities were fantastic - a full gym, two restaurants, 3 spa pools, an indoor pool, saunas and changing rooms. Well worth the price we paid.

The rooms were clean a spacious. The staff were fantastic and extremely helpful.

My only gripe is the doors to the rooms seem to not block out hallway noise that well. This wasn't too much of a problem as it was a Sunday night and pretty quiet.

  • Stayed: April 2013, traveled as a couple
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Thank Nicadeemus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHamilton, General Manager at Distinction Hamilton Hotel & Conference Centre, responded to this reviewResponded April 19, 2013

Thank you for the kind comments. Generally the rooms closest to the entry/exits to the accommodation wings do get some noise when the main doors close heavily. We ensure they do shut for security reasons but with your comment we will look at the closing system and assure it is adjusted properly, as it may be losing some of its tension.

Thank you for bringing it to my attention and happy to hear you enjoyed the Hotel and its facilities.

Kind Regards

Murray Cook

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

My husband and I attended a wedding in Hamilton. We booked into the Kingsgate in Te Rapa.
I found the place hadnt changed since I was last there about 15years ago, the decor was still the same. We stayed one night and found the room very much 70's, the bed was okay and the bathroom had a great shower, abit dissappointed in the bathroom where the toilet is situated it didnt alow for much room to manouver as it was tucked away beside the shower. The hotel needs to be desperately upgraded.
The rate was $115.00/night and the only positive was they allowed us a check out time of mid-day at no extra cost which was fab.

  • Stayed: March 2013, traveled as a couple
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Thank Caron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHamilton, General Manager at Distinction Hamilton Hotel & Conference Centre, responded to this reviewResponded April 10, 2013

Thank you for your comments - you must have stayed just as it opened in late 1998. I have been at the Hotel for the last 5 years and in that time we have re-carpeted throughout the Hotel public areas and rooms (used to be red & orange carpets). We have replaced all the lounge, restaurant and rooms furniture, fitted new buffet tops in the restaurant and new bar top (the reception is next). All rooms have new blue heavy curtains and headboards to match and the old TV's have been replaced with flat screen TV's. Broad band has been installed throughout the Hotel. The bedspreads have been replaced with new boxed bedspreads and entry ways redecorated and new pictures put up throughout the hallways. Next to be done are the coffee tables and desktops in the rooms and painting of room walls. Given you stayed 15 years ago you would also have been able to notice that in 2001 the 600 block was added with indoor swimming pool, spa's, saunas & changing rooms and a gymnasium for guests use.

It is disappointed that so much has been done and not been recognised and can only advise that continuous upgrade is planned when funds are available.

Kind regards

Murray Cook

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Reviewed March 28, 2013

Stayed in a family suite and the room itself was huge but that was the only positive. The several signs in the room advising us to keep our windows closed at all times due to criminal activity was not a welcome sight. The room was not very clean, the decor, bathrooms etc were old and seriously need to be updated. The bed was uncomfortable as were the pillows.

  • Stayed: March 2013, traveled with family
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Thank Gerwyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHamilton, General Manager at Distinction Hamilton Hotel & Conference Centre, responded to this reviewResponded April 2, 2013

Thank you for your comments and it is disappointing we were not able to meet your desired standards. We do not have a problem with a criminal element as you allude too, we are merely advising guests that it is advisable to have the windows closed, this also helps with the guests who use the air conditioning with the windows open. We also advise on entry to the wings that if they leave their rooms should also do so. It is surprising the number of guests on the ground floor that go out for the day with their windows wide open when staying among a large numbers of strangers. As for the bathrooms we get many very good and positive comments regarding having the spa baths and showers and being very spacious.

Kind Regards
Murray Cook

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Reviewed February 14, 2013

Attended a two day training forum, the facilities, luncheon and service they provided was spot on!
I must say when I walked into the foyer it was like walking into something out of the 1970s, but in a very cool way; wood paneling, wide spaces, well dressed staff, friendly atmosphere and boy is it big (reminded me of some of the places I've stayed in China).
If you want to hold a function in a place that is relaxed and with genuine real character I'd recommend this place. Loved it, don't go changing!

  • Stayed: February 2013, traveled on business
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Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHamilton, General Manager at Distinction Hamilton Hotel & Conference Centre, responded to this reviewResponded February 15, 2013

It is pleasing to receive positive feedback and thank you for taking time to comment. the only area we are currently looking at in the reception area is to replace the front desk counter top and housebar counter top. Your comments regarding the staff have been passed on and gratefully received.

Kind Regards

Murray Cook

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Reviewed February 13, 2013

My daughter was swimming across the road at Waterworld. Location was perfect as you just have to walk across the road to the pool. I booked a triple room which was large, roomy and had air conditioning, however the decor and bathroom were very old fashioned and in need of updating. The corridors were also very dark and unappealing.

  • Stayed: February 2013, traveled with family
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Thank Happy322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHamilton, General Manager at Distinction Hamilton Hotel & Conference Centre, responded to this reviewResponded February 15, 2013

Thank you for taking the time to comment and happy that you enjoyed the spaciousness of the triple room you stayed at. Our next maintenance project is for a repaint of the hotel corridors. I can only assume you stayed in our 600 wing where the bathrooms are not as nice as the main accommodation block where we get many positive comments regarding the size and makeup of the bathrooms.

Kind regards

Murray Cook
General Manager

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Reviewed January 31, 2013

The hotel is a bit far from the town center but it is closer to Te Rapa shops which is a plus also there are some small shops at the end of the road for groceries and takeaways. The checkin staff were very friendly and very informative and welcoming and the room was spacious and very clean thanks to housekeeping. I would rate it 9 out of 10.

  • Stayed: January 2013, traveled as a couple
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Thank PatMacnz64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHamilton, General Manager at Distinction Hamilton Hotel & Conference Centre, responded to this reviewResponded February 5, 2013

Thank you for taking the time to make positive comments regarding the staff and Hotel. These comments will be passed onto the staff concerned and I am sure they will be very grateful to you for them. Praise is certainly a motivating factor for anyone and I am sure your comments will lead to continuing good service for our guests, from the staff concerned.

Thank you again.

Kind regards

Murray Cook

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Distinction Hamilton Hotel & Conference Centre

Address: 100 Garnett Avenue | Te Rapa, Hamilton 3241, New Zealand (Formerly Kingsgate Hotel Hamilton)
Phone Number:
Location: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 63 Hotels in Hamilton
Price Range: $83 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Distinction Hamilton Hotel & Conference Centre 4*
Number of rooms: 147
Official Description (provided by the hotel):
Distinction Hamilton Hotel & Conference Centre offers 147 air-conditioned hotel rooms and suites, many of which have been refurbished in 2017. The hotel’s new Superior Rooms & Suites have been designed to feature a modern & contemporary vibe. Guests will be treated to upgraded, luxury beds combined with sumptuous linen ensuring a restful night’s sleep, plush new carpet, increased soundproofing, comfortable armchairs and a work desk, 49” flat screen televisions, free unlimited WiFi and individually controlled heat pumps/air conditioning. Extensive guest services including a gymnasium, three spa pools, an indoor swimming pool and bar. The hotel's popular Garnett's Restaurant is open for breakfast and dinner daily. Located only minutes from the Hamilton city centre and conveniently located to reach any out-of-town places of interest, this Hamilton hotel is a favourite with business travellers and holiday makers alike. For families, the proximity of Waterworld is a real bonus and for horse racing enthusiasts, Te Rapa Racecourse is just a short walk away. The Base Hamilton - NZ's largest shopping centre is also just a few minutes walk from our Hamilton hotel. Distinction Hamilton also boasts some of the largest conference facilities in the Waikato area. ... more   less 
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