We arrived in the evening and had to wait in the lounge for our room to be 'made up'. The guy seemed surprised by our arrival even though we had booked in advance. When we got to the room it had not been cleaned and seemed like it had been thrown together. We asked for the bed to be remade and to his credit, he did this straight away for us.
We booked a double with a shared bathroom but ended up with an ensuite and a large tv. This would have been great, but the bathroom hadn't been cleaned. The room overlooked a back alleyway which seemed to be the smoking area, so it drifted up through the window.
On the plus side, there was free wifi which was very fast. This is pretty unusual for NZ accommodation so we really appreciated that. The kitchen and communal areas were clean and welcoming. The location is about a 10 minute walk from the main part of town and just round the corner from large supermarket and fast food restaurants.
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