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“gouging with the internet”

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Novotel Hamilton Tainui
Ranked #6 of 63 Hotels in Hamilton
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 17, 2013

Reasonable hotel but really gouge with the internet pricing. Seems to be a Novotel policy. I stayed at other Novotel properties in the Asia Pacific region and the same policy seems to be in place. Very annoying when traveling on business and you are trying to keep in contact.

  • Stayed: March 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank ag140261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded March 19, 2013

Dear Guest. Thanks for your feedback on internet pricing. We are sorry that you noticed that indeed we have similar internet providers throughout the region and sorry that it has not worked out for you. Hopefully we will be able to provide you with better solutions in the future. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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675 - 681 of 1,177 reviews

Reviewed March 17, 2013

Hotel is generally OK but a tad overpriced for the overall quality. Dinner in the restaurant fell well short of what should be expected. I selected a wine from the menu which they did not have. I selected a second wine which they did not have. I ordered a medium rare steak which turned up very well done. Novotel should be able to do better,

  • Stayed: March 2013, traveled on business
    • Value
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Review collected in partnership with Accorhotels.com
Thank Dennis53_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded March 19, 2013

Dear Dennis. Really appreciate the time you took to inform me about the service and quality of the restaurant. The fact that wines are sold out is unacceptable and I will follow up with my restaurant manager why this has happened. Also will talk to my Executive Chef about the way the steak was presented. Thanks for your feedback. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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Reviewed March 15, 2013

We were a bit nervous of staying in a Novotel (we had previously had some bad experiences in the UK), but this was booked for us by our travel agent. We were very pleasantly surprised when we arrived. The reception area was very welcoming, and the reception staff couldn't have been friendlier. The room was very well decorated and furnished and it was very comfortable. Our only complaints were:

- we do get annoyed when large hotels feel the need to charge for internet access in the room (small B&Bs can do it for free, so why not large chains?)
- we thought the parking charge excessive
- insufficient staff in the restaurant at breakfast meant that tables were not cleared in a timely fashion (this may be insufficient staff, or could be ill-trained staff who don't notice the cluttered tables): it was interesting to note the manager helping out!

  • Stayed: February 2013, traveled as a couple
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Thank GerMar60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded March 17, 2013

Dear Guest. Thank you so much for taking the time to review your recent stay with us. Really appreciate your comments in regards to breakfast service and staffing. I will discuss your comments with my restaurant manager and review the situation. Hope you had a good trip back home. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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Reviewed March 13, 2013

Our second stay here. Convenient for our purposes and very happy with service and room. Buffet breakfast was very nice. Staff at front desk very friendly - pleasure to deal with. If you get a river facing view it is lovely.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank 52Michael52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded March 17, 2013

Dear Guest. Thank you so much for posting your recent review of your stay in my hotel on Tripadvisor. Really glad to read that you have enjoyed your stay. Look forward to welcome you back. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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Reviewed March 12, 2013

Stayed here on business . Good location. Nice area for walk or run alongside the river. Service is friendly and valet parking is efficient. The rooms are well set up with desk area to work. Nespresso machine in the room nice touch. Only improvement would be free wifi access in the rooms.

Stayed: March 2013, traveled on business
Thank jackirmic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded March 13, 2013

Dear Guest. Thank you very much for your feedback on your stay with us. From your comments about the coffee machine, I understand that you have stayed in one of our executive rooms, which have free wireless. My apologies that my staff has not pointed that out to you. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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Reviewed March 3, 2013

This was a great surprise to my wife and me. Had stayed here some years ago and was only average. However, the location suited us for this trip and I booked with no great expectations of excellence. Surprise! The reception was excellent, the room spacious and well lit with a good bathroom and nice products available, Beds were very comfortable and the air conditioning was QUIET!

Altogether great value in a brilliant location in the centre of town.

  • Stayed: March 2013, traveled as a couple
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Thank Lambtonheights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded March 5, 2013

Dear Guest. Thank you very much for the time you took to give us feedback on your recent stay with us. Glad to read that you have enjoyed it. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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Reviewed March 2, 2013

We stayed for one week in conjunction with a convention we were attending in January. Our experience was entirely positive! The room was spacious, quiet and clean. The staff was attentive and friendly.

The only disappointment was the high cost of internet. However, that was easily remedied. They offer 30 minutes of free wi-fi each day in the lobby or you could connect to the city of Hamilton's free service if out and about.

The hotel is very well located. As we had no car, it was no trouble at all to find everything we needed (grocery stores, banks, restaurants) within easy walking distance.

All in all, we were very pleased with our stay.

  • Stayed: January 2013, traveled with friends
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Thank ksc88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded March 3, 2013

Dear Guest. Thank you for commenting on your stay with us in January. We really appreciate the feedback and hope that you had a good trip back home. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hamilton Tainui

Address: 7 Alma Street | PO Box 1, Hamilton 2001, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Hamilton
#4 Family Hotel in Hamilton
#4 Business Hotel in Hamilton
#6 Romantic Hotel in Hamilton
#6 Luxury Hotel in Hamilton
Price Range: $112 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Hamilton Tainui 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more   less 
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Also Known As:
Novotel Hamilton Tainui Hotel Hamilton
Accor Hamilton Tainui
Hamilton Novotel

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