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“Generally good with one exception”

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Novotel Hamilton Tainui
Ranked #7 of 62 Hotels in Hamilton
Certificate of Excellence
GreenLeadersSilver level
Hamilton, New Zealand
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Generally good with one exception”
4 of 5 bubbles Reviewed January 30, 2013

I booked this hotel for my friends for 5 nights this January. After we came back from Queenstown on the 24th, my friends went to the hotel to check in without me being present. The lady at the front desk was impatient and rude, not welcoming at all. My friend spelled the surname 'wang' for her correctly but she just presumed it was 'wong'. Sfailed to find the booking. It was resolved after I talked to her. I could sense her impatience even over the phone. My friends were not very happy with her attitute. I felt so let down. The rest was good and lived up to my expectations.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank everleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 3, 2013
Dear Guest. I really appreciate your comments in regards to the staff mistake upon check in. I will discuss this matter with my front office manager and ensure that more training is spend on this matter. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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1,107 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed January 30, 2013

Apart from one issue which was the lack of parking outside the main entrance to check in and sort out bags and valet parking etc, we had a no worries, lovely stay at the Novotel. Liked that it was easy to get to, right in the middle of town but still very quiet, nice cool room with a very comfy bed so that was good after a very late night out! Staff were very friendly and helpful even though at times this can be a very busy hotel. The enquiries were dealt with pleasantly and very quickly by the desk staff and even the cleaning staff as they walked around the hotel were extremely pleasant.
We booked online with no hassle and got a really great deal including a $30 per day credit to use for services etc which we used on valet parking. The valet staff were super nice and it was no big deal for them to go and fetch your car straight away whenever you wanted it.
Definitely a place we will stay at again and also recommend to family and friends.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BassManNZ64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 3, 2013
Dear Guest. Thank you very much for your nice comments around your stay with us. We are aware of the limited space in front of the hotel and try to clear it as soon as guests arrive; sometimes it seems that all guests arrive at the same time though. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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A TripAdvisor Member
3 of 5 bubbles Reviewed January 27, 2013

The overall stay was comfortable, however the bathroom in the room I stayed in is in need of an upgrade, looked very tired and borderline dirty.

The service in restaurant was poor, not enough staff meant a significant wai to be served. Food quality was OK.

Excellent service on arrival with limited fuss and a very efficient check in.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, January 30, 2013
Dear Guest. Thank you for your remarks on your stay with us. As January is generally a quiet month for us, we might have reduced the staffing levels too much for which I apologize. We have definately changed this at the end of January. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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Hamilton, New Zealand
1 review
4 of 5 bubbles Reviewed January 24, 2013

Excellent service. The room was located on the river side and we had a great view. Was very quiet and we were not disturbed at all. Breakfast was excellent. Vehicle was already at the front when we checked out. Would stay there again!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manuelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, January 30, 2013
Dear Guest. Thanks for your comments in regards to your stay with us. Really happy to read that you have enjoyed it. Best regards, Dick Breukink, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hamilton Tainui

Property: Novotel Hamilton Tainui
Address: 7 Alma Street | PO Box 1, Hamilton 2001, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Hamilton
#4 Business Hotel in Hamilton
#4 Family Hotel in Hamilton
#6 Romantic Hotel in Hamilton
#7 Luxury Hotel in Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Hamilton Tainui 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more   less 
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Also Known As:
Novotel Hamilton Tainui Hotel Hamilton
Accor Hamilton Tainui
Hamilton Novotel

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