I booked this hotel for my friends for 5 nights this January. After we came back from Queenstown on the 24th, my friends went to the hotel to check in without me being present. The lady at the front desk was impatient and rude, not welcoming at all. My friend spelled the surname 'wang' for her correctly but she just presumed it was 'wong'. Sfailed to find the booking. It was resolved after I talked to her. I could sense her impatience even over the phone. My friends were not very happy with her attitute. I felt so let down. The rest was good and lived up to my expectations.
- Official Description (provided by the hotel):
- Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Hamilton Tainui Hotel Hamilton
- Accor Hamilton Tainui
- Hamilton Novotel