This hotel has got a lot to learn with regard customer satisfaction. I booked a room for 3 adults and stated in the booking that we needed a king size bed and a single or pullout sofa bed. instead we were given a room with two small double beds. neither bed was suitable. a double was too big for my young sister alone, and the other double was too small for two full-grown adults sleeping as a couple. the room itself too was tiny, nowhere to sit. we ask to move. luckily after much prodding we were given a king size room suitable for 3. sadly no house-keeping staff were available to make up the single bed and instead 2 lovely girls from the laundry were sent to help - btw, cecilia and nina are the most helpful staff at this hotel. the rest of the stay was uneventful until checkout. the hotel is in a good location and looks much nicer from the outside than it does in the rooms. btw, we had a renovated room and i was only just impressed with it. it was good, but not great, which is the price they tried to charge us at checkout. ok ok, let me tell you: i had prepaid the entire stay on novotel's website before arriving, yet at checkout they said the amount i had paid $149 a night for two nights, so $298 was the price for just ONE night! youve got to be kidding. thankfully i had my online receipt, but really are they full of themselves. this hotel is by no means a $300 a night hotel under any circumstances. they also tried to charge me for valet parking which i ahd never used. front desk staff were awful really. in the end they got everything straight but it never gives a nice feel to a stay when they give you a below par room at checkin and then try to double your bill at checkout. i would be wary to return. such a pity.
- Official Description (provided by the hotel):
- Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more less
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- Also Known As:
- Novotel Hamilton Tainui Hotel Hamilton
- Accor Hamilton Tainui
- Hamilton Novotel