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“Not bad, but not good”

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Novotel Hamilton Tainui
Ranked #5 of 63 Hotels in Hamilton
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 9, 2011

This hotel has got a lot to learn with regard customer satisfaction. I booked a room for 3 adults and stated in the booking that we needed a king size bed and a single or pullout sofa bed. instead we were given a room with two small double beds. neither bed was suitable. a double was too big for my young sister alone, and the other double was too small for two full-grown adults sleeping as a couple. the room itself too was tiny, nowhere to sit. we ask to move. luckily after much prodding we were given a king size room suitable for 3. sadly no house-keeping staff were available to make up the single bed and instead 2 lovely girls from the laundry were sent to help - btw, cecilia and nina are the most helpful staff at this hotel. the rest of the stay was uneventful until checkout. the hotel is in a good location and looks much nicer from the outside than it does in the rooms. btw, we had a renovated room and i was only just impressed with it. it was good, but not great, which is the price they tried to charge us at checkout. ok ok, let me tell you: i had prepaid the entire stay on novotel's website before arriving, yet at checkout they said the amount i had paid $149 a night for two nights, so $298 was the price for just ONE night! youve got to be kidding. thankfully i had my online receipt, but really are they full of themselves. this hotel is by no means a $300 a night hotel under any circumstances. they also tried to charge me for valet parking which i ahd never used. front desk staff were awful really. in the end they got everything straight but it never gives a nice feel to a stay when they give you a below par room at checkin and then try to double your bill at checkout. i would be wary to return. such a pity.

  • Stayed: July 2011
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1  Thank scb222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded July 14, 2011

Dear Guest. Really appreciate the time you took to inform us about your stay with us and the various points we need to review in order to improve our customer service in the hotel. We have gone through all the comments you have made in a meeting with all heads of departments and we have certainly learned from the mistakes we have made. Once again, I would like to thank you for bringing these to our attention. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

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1,024 - 1,030 of 1,214 reviews

Reviewed July 8, 2011

we enjoyed our 2 night stays in the Novotel In Hamilton.The location can not get more central, near a lot of restaurnet & the casion.The usuall Accor Nootel quality and service!

  • Stayed: June 2011, traveled as a couple
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Thank fadid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded July 10, 2011

Dear Guest, Thank you for your nice comments in regards to your stay with us. Hope you had a good trip back to the UK. Best regards, Dick Breukink, General Manager

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Reviewed July 6, 2011

  • Stayed: July 2011, traveled with family
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Thank FrequentSydneyVisitr
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded July 10, 2011

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Reviewed July 4, 2011

This was a business stay and I was very pleased to see that I was given a room on the same level as the conference room that I had to set up. Made my life considerably easier. Friendly and helpful staff. Really enjoyed the buffet dinner. The best thing about this hotel is the central location: you can walk to the shopping centre, banks, restaurants, casino. Paid valet parking but worth it. Overall a good stay with a comfortable bed.

  • Stayed: November 2010, traveled on business
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Thank Judith69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded July 5, 2011

Dear Guest, Always good to read that our guests have enjoyed their stay and it looks like, you were certainly one of them. Great to read that your stay and conference was succesfull. Hope to see you again. Best regards, Dick Breukink, General Manager

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An Accor traveler
Waiuku, South Auckland.
1
Reviewed June 30, 2011

  • Stayed: June 2011, traveled with family
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded July 5, 2011

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Reviewed June 29, 2011

Bright cheerful well sighted hotel - fullfilled all our needs.
Room was wider than many, therefore seemed spacious. Catered well for elderly relations who also stayed there.
Seductively sited next to the casino which gave alternative entertainment close to hand.

  • Stayed: June 2011, traveled as a couple
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Thank Judy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded July 5, 2011

Hi, Really appreciate your nice comments about your stay with us. Hope to welcome you back again. With kind regards, Dick Breukink, General Manager

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Reviewed June 28, 2011

Novotel Hamilton offers clean rooms with modern furnishings, and a great restaurant. The bed in my room was the best I've ever slept in in a hotel. Having said that, the main things which spoiled my stay at Novotel Hamilton Tainui was the poor service by staff at reception, and an unprofessional room service experience. On one occasion a reception staff member was joking on the phone with someone while I waited to check out. Also, my husband rang from Australia and left a message for me at reception while I was out. The message was never passed on. The night I rang room service, I felt like I was speaking to the local pizza delivery person. It wasn't that they were rude, but just seemed a bit casual and unprofessional in the way they took my order.

  • Stayed: May 2011, traveled on business
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Thank Sminismoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded July 5, 2011

Dear Guest. Thank you for taking the time to tell us about your stay with us. Really appreciate it, that you informed us about the servie at the front desk and room service. This will definitely help to address these issues and have a good training of the staff. Hope to see you back with us, when returning to New Zealand. Kind regards, Dick Breukink, General Manager

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Additional Information about Novotel Hamilton Tainui

Address: 7 Alma Street | PO Box 1, Hamilton 2001, New Zealand
Location: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Hamilton
#3 Family Hotel in Hamilton
#4 Business Hotel in Hamilton
#5 Luxury Hotel in Hamilton
#6 Romantic Hotel in Hamilton
Price Range: $133 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Hamilton Tainui 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more   less 
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Also Known As:
Novotel Hamilton Tainui Hotel Hamilton
Accor Hamilton Tainui
Hamilton Novotel

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