I booked this hotel the morning of the day we would arrive on www.booking.com. During booking the stay, I never noticed anything on the site about arrival time. I was unable to get Internet or phone service after booking, so I didn't get to view my confirmation email and I never visited the hotel's actual website. We arrived late to the hotel after getting lost on our way from coromandel peninsula after encountering closed roads. I was quite exhausted when I rang the bell at 11:30. I was greeted rudely and told it was made VERY clear that the office closed at 9:30 and that it was rude of ME to show up later than that. I asked if she would like me to stay elsewhere. She simply said, "No. You've booked with booking.com so we can't do that." It seems that their real problem is with the way booking.com does business. If they don't want latecomers, they shouldn't have rooms available on booking.com. It was clear they had encountered this problem in the past. I was dreading visiting the front office the next morning after that encounter; however, when I went up in the morning, the owners were very friendly and helpful getting me wifi passwords, laundry detergent and change for the washer and dryer. The room was very nice and breakfast was good. I'm not sure why we got breakfast for only 2 when we had paid extra for our 2 children. The beds were comfortable and the shower was hot. I appreciated the use of the laundry room, but the dryer is very slow. We sat in the parking lot after checkout waiting for our clothes to finish drying. The owner was very helpful in allowing me the use of the phone when we experienced car trouble. She also took the time to help us find shopping and a grocery store. I would recommend this hotel, but beware the booking.com confusion and don't arrive late. You will NOT be greeted kindly, but they will do their best to make up for it the next morning.
- Official Description (provided by the hotel):
- Great bit of old world charm in the heart of the city. ... more less
- Reservation Options:
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