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“Lots of space, clean and modern”
Review of Emerald Hotel

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Emerald Hotel
Ranked #13 of 26 Hotels in Gisborne
Reviewed May 3, 2009

We had booked in for one night but on seeing our suite decided to stay an extra night. It was nice to get some space after a few small rooms. This seemed like a good sized apartment..Central location, decent restaurant. Only criticism was the hallways were quite dark, though very wide.

  • Stayed: March 2009, traveled as a couple
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Thank LucyCheshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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258 - 264 of 276 reviews

Reviewed April 14, 2009

I spent approximately 20 minutes to find the place. When I mentioned this to the staff member at reception, she said she was sorry but the fact that they had moved in the new premises 3 months prior and had not put up the signage (very poor excuse). I would have thought that the first thing would have been to put up good signage.

There was no complimentary paper in the morning. The hotel charged for the paper.

We decided to have cooked breakfast at the hotel, the service was really poor. All the cooked food was empty and people had to stand around waiting for eggs, bacon, sausages, hash browns etc.

  • Stayed: March 2009, traveled with family
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Thank Raj_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2009

Out of ten places in New Zealand, this was the only place where the management felt American, that is, we're going to gouge you for as much as we can. Having paid months in advance, we were given the worst room in the place -- the window opened onto the roof. We switched rooms, at no charge according to the desk clerk, but found on checkout another $50 added to our rate, which was already higher than those checking in at the time. Many rooms are literally blocks from the lobby. Valet staff, etc. very nice, but the manager was Basil Fawlty friendly.

  • Stayed: January 2008, traveled as a couple
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Thank junius999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2009

This is a very good hotel. Although it's a bit hard to find your way around the rooms are excellent. My only gripe would be that the bedroom did not have a TV in it and the shower head kept falling off. I would stay here again.

  • Stayed: December 2008, traveled on business
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Thank Jules2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2009

We loved our room it was spacious with a modern décor. There was a king bed in a large separate bedroom and another king bed in the sitting area. We also had a large balcony over looking the pool area. The balcony had a table that comfortably sits six.

We did have some difficulty finding the hotel and may still be circling the block looking for it now, if it wasn’t for the fact that I knew it was near the Inland Revenue office. The reception has recently moved from the back of the building (near the Inland Revenue office) to the front (13 Gladstone Street) and will hopefully be better signed posted shortly.

We also had difficulty finding the entrance to the car park building, which is behind the hotel but doesn’t have a sign indicating that it belongs to the Emerald. From the car park you can easily access the hotel and our room was a short walk away.

Overall this was a great place to stay and I would stay here again.

  • Stayed: February 2009
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Thank summernz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2009

We stayed here for a night in October 2008 as part of a New Zealand group tour.
It was without doubt the best hotel we stayed in during a 22 day tour of the North and South Islands. It didn’t look that promising when we arrived, but when we opened the bedroom door we were astonished by how large the room/suite was. As well as a large bedroom and a very large bathroom, there was also a sitting room and a balcony.
All perfectly clean and well fitted out with modern appliances. Excellent — pity we were only able to spend one night there.

  • Stayed: October 2008
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1  Thank Arandale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2009

For a business trip in Gisborne, I choose the Emerald Hotel. I had seen the hotel before but it was under construction.

The rooms are huge, actually, they are two rooms. The main bedroom plus a sitting area (in my case) facing the pool.

The bathroom is also enormous. I travel quite a bit and I must say, these rooms are some of the largest I have seen.

The amenities are of good standard. Two LCD TV's, one for each room. There is a minibar and tea/coffee making facilities.

The room also had a big balcony with a table and chairs.

The check in was fast and efficient. The reception are has been moved to the main street side of the building which makes a lot of sense.

I had dinner in The Grill Room. The place was quiet.
The food was excellent with the steak cooked to perfection.
The service was pleasant.

Breakfast is also served in the Grill Room.

I can highly recommend this hotel. Great value for money at a good location.

  • Stayed: February 2009, traveled on business
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Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emerald Hotel

Address: 13 Gladstone Road | PO Box 2143, Gisborne 4010, New Zealand
Location: New Zealand > North Island > Gisborne Region > Gisborne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Gisborne
#7 Luxury Hotel in Gisborne
Price Range: $102 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Emerald Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
In the heart of beautiful sunny Gisborne you'll find the very welcoming Emerald Hotel & Conference Centre. It's a hotel that offers all the benefits of boutique accommodation right in the midst of the city centre, and is the Gisborne's first fully-integrated hotel and conference facility. Spacious rooms overlook stunning vistas across the inner harbour through to the historic Kaiti Hill, to the surrounding hills, across beautiful rivers and, from the executive apartments, out to Young Nick's Head. It's the perfect place to host conferences, meetings, weddings and gatherings. As a full service hotel guests don't even need to leave the hotel for anything, although it is close to other cafes, restaurants, shops and city attractions. ... more   less 
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Also Known As:
Emerald Hotel Gisborne

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