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“Great hotel, great value”
Review of Emerald Hotel

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Emerald Hotel
Ranked #15 of 26 Hotels in Gisborne
Reviewed October 23, 2008

We loved our overnight stay at this hotel. The cost of the room was $120, which included an excellent continental buffet breakfast, fantastic value. The rate was a low season deal and the receptionist said the usual rate is $130, still excellent value.

The one bedroom suite was very spacious (as described by other reviewers) and well appointed. We loved the large balcony overlooking the pool area. The housekeeping was impeccable. The staff were friendly and helpful. The reception area has a folder of suggested activities and maps are available. The parking building adjoins the hotel and is accessed through a door directly into the hotel corridor. Not quite as convenient as being right outside the suite door but no problem.

Based on our experience I would highly recommend this hotel.

  • Stayed: October 2008, traveled as a couple
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Thank hazynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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278 - 284 of 288 reviews

Reviewed October 22, 2008

We stayed 2 nights last weekend. the hotel has been very recently refurbished, to a high standard and was everything we needed for our stay. it is slap bang in the middle of Gisborne with plenty of free secure parking. There is a very nice, smallish swimming pool and spa in a central courtyard, overlooked by many of the rooms. Our room overlooked the river with the hills beyond, very nice! There was also a large balcony with outside furniture .
The room comprised a large king bedroom a huge bathroom and another large room with a king bed, sofa and chair, in easy to keep clean leather. The was a TV in each area (not bathroom!!), internet access with cable or wireless @$5 per 10Mb, enough to check emails anyway!
The staff were friendly and helpful and breakfast was adequate. Continental, self service is included and there is cooked for a small extra charge. The restaurant menu looked quite adequate , though we ate at Mina, a Turkish restaurant directly under our room! Yum!!
I would be happy to recommend The Emerald Hotel. We live just down the coast in Napier and run a B&B, so I'm quite fussy about where I stay but really couldn't fault it!

  • Stayed: October 2008, traveled as a couple
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Thank ruthzmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2007

We stayed at the Emerald Hotel in Gisborne for 1 night. The hotel reception is 1 floor up from ground level. The hotel is modern and well appointed but a bit on the cold side. They could use a few pictures to fill up a lot of blank walls. The room was huge and overlooked the large pool and whirlpool, which we didn't use but looked very inviting. The bed was comfortable and the room had a leather sofa and armchair which were comfortable. The tv was a nice flatscreen but should have been mounted a little lower on the wall or be a bigger size as it was hard to see from the bed or furniture. The reception does not have any kind of tourist information or free maps or anything and weren't especially helpful in finding a place to eat in Gisborne. The hotel might be best for people that are comfortable in finding things out for themselves in a city. The parking garage is a bit far from the hotel, being around the corner and down the street from the front door. Overall it was a good modern, but very self service based, hotel.

  • Stayed: October 2007, traveled as a couple
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Thank TintinVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2007

We arrived early evening after a 5 hour journey from Auckland.
The hotel was gorgeous everything we required.
The staff and food was fantastic.
I would definitely stay here again

  • Stayed: May 2007, traveled with family
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Thank jkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2007

Arriving in the lovely city of Gisborne without accommodation, we asked the local tourist office "i-site" about the Emerald Hotel. The answer was "Oh! you won't want to stay there it is too expensive". As the best they could offer was a rather standard motel about 1.5Km out of the centre on a busy road junction, we decided we would go and
see what the Emerald offered anyway. Finding our way to Reception (it
is on an upper floor), we asked the Receptionist what they could do for that night - with good grace she offered us a “special” rate on a
river-view one bedroom executive suite which was NZ$40 more than the motel. After an inspection of the room, and having a good exchange rate, we decided it was worth it (although it turned out to be our most expensive hotel room in New Zealand, including city centre Auckland by $4).

The Emerald hotel is a recently (July 2006 ?) opened hotel centrally situated on Reads Quay near its junction with Gladstone Street (the main business/shopping street) with the front overlooking the confluence of the three rivers that flow through Gisborne. The reception, restaurant and meeting rooms partly occupy part of an office block (the Inland Revenue and other tenants are still on the upper floors) with the accommodation in a three storey recently built
extension arranged around a courtyard containing the pool and leisure
facilities. The hotel was still being developed making access to our room circuitous to say the least. This involved taking a small single
lift to the fourth floor of the office block-which gave access to the
third floor of the extension, and then walking round three sides of the square along very hot and rather airless corridors. However things improved greatly once we got to the suite. This was arranged as three rooms running off a passage way / catering area with from the corridor door, firstly a bedroom with a King sized bed, then a spacious bathroom (shower over bath), finally it opened up into the lounge area with leather furniture and a further bed settee (single in our case), finally there was a balcony with a large glass dining table and six chairs. Our one dislike was that this arrangement did not provide any natural light (or ventilation) directly into the bedroom area.

The Emerald aspires to be the leading 4 star hotel in the City and the area – probably something it has already achieved although it doesn’t have a great deal of competition. It already seems popular for corporate functions – a leading bank was holding a conference during our stay. As indicated above, the rooms (at least the executive suites) are spacious and well equipped with refreshment facilities, large screen LCD TV, internet access and one of those fridge mini bars which automatically charge you if you lift or disturb the item. All the staff we dealt with were young and local and very pleasant and helpful in explaining not only the features of the room and hotel but also very willing to advise on places to go and see in the area. A request for a late check out was happily acceded to. Even allowing for the newness of the hotel, the rooms seemed to be well cleaned and the furnishings of a very high quality
– although there were some teething problems (we were advised that the internet access on the TV was not fully functioning (although the
wired internet worked fine) and the air conditioning didn’t seem to simultaneously cool both the bedroom and lounge). Bedrooms seem well insulated from external noise as they are either round the pool courtyard area while the river view rooms are above a minor local road. We did not experience any noise or other problems, other than that of a long walk to the room, from the building work that was very
evidently in progress during our stay.

We didn’t eat in the hotel, but the hotel’s own restaurant looked immaculate (although I think it may be temporarily located in what may become a meeting room and which has a limited view of the pool area) offering a good hotel style menu. A similar menu is also offered for room service. Being in the heart of Gisborne however means there are many other restaurants, bars, clubs etc within easy walking distance (there is an Irish Pub in the same block), so there is plenty of choice. The hotel offers valet parking (at present it doesn’t appear to have its own car park – although a multi-storey is under construction at the back, I assume for the hotel) but there is metered parking on the road outside the hotel and non metered on road parking within about 100 metres.

All in all we felt well satisfied with the hotel. It may be more expensive than the alternatives but if you wish the facilities of a 4
star hotel in this attractive city, you get what you pay for and its central location is a bonus. It will help when the building work is completed.

  • Stayed: March 2007, traveled as a couple
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1  Thank ARegularVacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2007

I stayed here for two nights and was amazed at the standard of the hotel. Gisborne is an ideal base to tour the somewhat unexplored eastern coast of NZ north island (not too many tourist buses!)
The hotel has only recently opened and has good sized and well equipped rooms with fabulous bathrooms and huge showers (although the toilet was rather high off the ground). My room also had a large balcony overlooking a very quiet swimming pool, in fact I'm not actually sure that there were many other guests checked in.
Valet parking is offered and is free and there is a reasonably priced restaurant on the ground floor.

  • Stayed: February 2007, traveled as a couple
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Thank romab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2015
Google Translation

Room Tip: demandez une chambre donnant sur la piscine.
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  • Stayed: March 2015, traveled as a couple
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Thank mum's M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emerald Hotel

Address: 13 Gladstone Road | PO Box 2143, Gisborne 4010, New Zealand
Location: New Zealand > North Island > Gisborne Region > Gisborne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Gisborne
#8 Luxury Hotel in Gisborne
Price Range: $104 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Emerald Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
In the heart of beautiful sunny Gisborne you'll find the very welcoming Emerald Hotel & Conference Centre. It's a hotel that offers all the benefits of boutique accommodation right in the midst of the city centre, and is the Gisborne's first fully-integrated hotel and conference facility. Spacious rooms overlook stunning vistas across the inner harbour through to the historic Kaiti Hill, to the surrounding hills, across beautiful rivers and, from the executive apartments, out to Young Nick's Head. It's the perfect place to host conferences, meetings, weddings and gatherings. As a full service hotel guests don't even need to leave the hotel for anything, although it is close to other cafes, restaurants, shops and city attractions. ... more   less 
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Also Known As:
Emerald Hotel Gisborne

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