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“New mattresses would be a good investment”

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Waikanae Beach TOP 10 Holiday Park
Certificate of Excellence
Reviewed February 16, 2012

Stayed a night in an Ensuite Cabin just before Christmas. We got little sleep because we were backed on to the by-pass road to the port with heavy trucks lumbering past - and the mattresses had springs coming through them which dug into our backs. There was only one other cabin occupied so there seemed to be no good reason for giving us the worst position in the complex. $75 a night was over-priced for the experience.

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  • Stayed: December 2011, traveled as a couple
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Thank Chrislea_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaikanaeBeachTOP10, Senior Customer Service Officer at Waikanae Beach TOP 10 Holiday Park, responded to this reviewResponded May 27, 2017

Dear Chrislea_10,

Firstly, please accept our sincere apologies for such a very, very delayed response. Thank you for taking the time to write a review about your stay at the Waikanae Beach Top 10 Holiday Park. Since 2012, there have been many upgrades with all our accommodation that we have available including the camp grounds. Unfortunately, we have no control of when the trucks as I'm sure you already know however, our staff do their best to remember to advise our guests of the noise on Awapuni Road if staying in the Ensuites.

Thank you and we hope you do visit again.

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175 - 181 of 188 reviews

Reviewed January 15, 2012

Good location. Stone throw away to the beach. Beautiful sunset...don't miss it!!! Very close to the city centre...easy walk. i-site is just around the corner, fish and chips shop is right outside the holiday park. Nice playground for kiddies. Great place to stay in Gisborne. Thank you :)

  • Stayed: January 2012
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1  Thank Ayutrisna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaikanaeBeachTOP10, Senior Customer Service Officer at Waikanae Beach TOP 10 Holiday Park, responded to this reviewResponded May 28, 2017

Hi Ayutrisna,

Our apologies for the extensive delay in responding to your on line review.

Waikanae Beach Top 10 is still a beautiful spot in our slice of Paradise. Many changes have occurred over the years, making our holiday park a very popular holiday destination. Come back and visit Gizzy Town and enjoy all that is on offer.

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Reviewed July 22, 2011

Stayed one night here on a powered site. As it was the middle of Winter we practically had the park to ourselves. The weather was not good, so it made walking into Gisborne tricky, it was just a little bit too far out of the CBD when it's bucketing down rain. Whilst the bathroom facilities seemed to be quite old they were clean and well-maintained. We found the staff to be pleasant. I do agree with past reviews, the trucks are quite noisy and seem to be constant right through the night.

  • Stayed: July 2011, traveled as a couple
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2  Thank NellyC76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaikanaeBeachTOP10, Senior Customer Service Officer at Waikanae Beach TOP 10 Holiday Park, responded to this reviewResponded May 28, 2017

Hi Nelly,

Our apologies for the extensive delay in responding to your on line review.

Winter is not the best of times to visit Gizzy Town when we have a reputation in the summer time for sun, sun sun. We take pride in maintaining our facilities so that guests are comfortable. Lots of changes and improvements have taken place that you probably would not recognise the park. Come back and visit us soon.

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Reviewed June 13, 2011

I have stayed at Waikanae many times in the past and I have to say I was really impressed by the effort being made to upgrade the old facilities. The park motel units in particular are looking great. I also noticed that the grounds are very clean and tidy. I will definitely be back. My one concern is the noise from the logging trucks, this may bother some people.

  • Stayed: May 2011, traveled on business
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2  Thank Welintonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaikanaeBeachTOP10, Senior Customer Service Officer at Waikanae Beach TOP 10 Holiday Park, responded to this reviewResponded May 28, 2017

Hi,

Our apologies for the extensive delay in responding to your on line review. Wow you wouldn't believe the changes and improvements that have occurred in our holiday park. Waikanae Beach Top 10 is a sought after holiday destination for families and overseas travellers. Unfortunately the logging trucks remain a challenge for both campers and local residents. Come back and visit our slice of Paradise.

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Reviewed April 13, 2011

Although in a great spot, the 6 foot fence with no gate makes beach access a 200m walk, and a highway with logging trucks year round on the other side was very noisy.

Yes it was clean, but very old and tired facilities.

Worst of all it was the rude and indifferent staff, who seemed completely paranoid and evrything is locked down, the toilets, kitchen, games room. Signs about not stealing showers,cameras and other nastily worded things are everywhere and give it a bad vibe.

How much did we hate it? 5 stars

Ps, expensive for families

  • Stayed: April 2011
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2  Thank Yario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaikanaeBeachTOP10, Senior Customer Service Officer at Waikanae Beach TOP 10 Holiday Park, responded to this reviewResponded May 28, 2017

Hi Yario,

Our apologies for the extensive delay in responding to your on line review.

It's been six years since you last visited. Our holiday park has changed considerably with on site accommodation and a play area for kids. Our security in and around the camp is more vigilante as we need to know that our guests are kept safe without the intrusion of non-paying public.
You are welcome to come and visit us again and reacquaint yourself with Waikanae Beach Top 10 in Gizzy Town.

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Reviewed July 20, 2010

I have travelled all round NZ a rarly have I encountered such incompedence and indiference. I guess this it what happen when you stay at a council run business...no accountability!

  • Stayed: July 2010, traveled on business
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1  Thank tatnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaikanaeBeachTOP10, Senior Service Customer Officer at Waikanae Beach TOP 10 Holiday Park, responded to this reviewResponded May 28, 2017

Hi,
Firstly our apologies for the extensive delay in responding to your on line review.

By all accounts it looks like you had a negative experience here at Waikanae Beach. Since your visit huge changes have occurred that we believe have created a new face in holiday accommodation. We are no longer under the local council and are led by an incredible manager who has high expectations of all staff.

Why not come back and visit the new look Waikanae Beach top 10, you may enjoy it.

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Reviewed March 20, 2010

My husband and I joined a 15 person Habitat for Humanity build in February. We were housed at the Waikanae Beach Holiday Park (a cross between a motel and a camp site). The location was lovely along Gisborne's beach but the experience left a great deal to be desired. Our room was in a two bedroom suite with kitchenette, living room and bath. There was a tiny mirror in our room located so high up on the wall that I couldn't see myself in it and no mirror at all in the adjoining room. The rest of the place was merely adequate. Unfortunately, the staff ranged from unhelpful to downright rude. The wifi (for which we paid $30 for the week that we were there) rarely worked. My guess is that the cost of the place made it attractive to our Habitat hosts but they weren't staying there.

  • Stayed: February 2010
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1  Thank taliesgrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaikanaeBeachTOP10, Senior Customer Service Officer at Waikanae Beach TOP 10 Holiday Park, responded to this reviewResponded May 28, 2017

Hi,
Our apologies for the extensive delay in responding to your on line review.

We are pleased that there were aspects of our holiday park that met your approval. There have been a number of changes since your visit in 2010, most of which have been improvements to our holiday park. Waikanae Beach Top 10 is a much sought after holiday spot for overseas and local visitors.

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Additional Information about Waikanae Beach TOP 10 Holiday Park

Address: 280 Grey Street (Beach End), Gisborne, New Zealand (Formerly Waikanae Beach Holiday Park)
Location: New Zealand > North Island > Gisborne Region > Gisborne
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
Ranked #2 of 13 Specialty Lodging in Gisborne
Price Range: $57 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waikanae Beach TOP 10 Holiday Park 4.5*
Number of rooms: 45
Official Description (provided by the hotel):
Waikanae Beach TOP 10 Holiday Park is located on the East Coast of the North Island in New Zealand. We have the beautiful town beach right on our doorstep and accommodation to suit everyone from camp-sites to motels and even a three bedroom Beach Bach with a view of the ocean. ... more   less 
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Also Known As:
Waikanae Beach Holiday Park Hotel Gisborne

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