The evening started well - used a Yazoom voucher for a 3 course dinner for 2. We were seated away from the Friday night after work crowd which was good, our orders were taken promptly and drinks arrived quite quickly and the entrees soon after which were good. Plates were cleared and a second order of drinks taken and delivered. We were happy talking while our mains were cooking - or so we thought. After half an hour tables that arrived after us were getting their mains, not 1 but 3, we thought that maybe we had ordered an item that needed longer to prepare. After another half an hour the young man behind the bar got the waitress to see if we wanted more drinks, we said we'd wait until our mains arrived, she then went to see where they were but didn't come to tell us. They arrived another 20 minutes later after the young man behind the bar went to find out what the hold up was, we were told they where 2 minutes away. The wait staff either forgot about us or didn't want to deal with a perceived complaint, they seemed anxious to be available to take orders in the outside area from the after work crowd.
We final got our mains which were lovely until I got to the middle of my salmon, just as well I like raw fish - at this point I couldn't be bother complaining and was looking froward to dessert which was ordered at the same time as the rest of the meal, unfortunately because of the delay in getting the mains the dessert I had chosen was no longer available - it was my favorite so I was disappointed to say the least.
We won't be going back because of the lack of service and no apology was made for the long wait.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.