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14 - 19 of 292 reviews
Reviewed June 14, 2019

Overall my stay was ok. The staff were great, and it was handy having a bar and restaurant downstairs. Howeverm the room was small and smelly. There was a leak from the toilet on the bathroom floor that was noted in previous reviews but still not fixed for my stay. The carpet is long overdue for a clean (hence the smell). The mini fridge had a tray on a shelf to catch the dripping from the freezer. This made the fridge barely usable and also wasn't cold enough. The iron they supplied me (after requesting multiple times) was useless and damaged my suit. The ironing board was dirty and needed a towel over it to protect my clothes. The staff were great but it was obvious that the owner of this place does not maintain it and the rooms are lacking some key essentials. Blankets were old and stained. Extra blankets supplied were only single, for my queen bed.

Room tip: If your after clean and modern facilities, don't stay here.
Date of stay: June 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Ali P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShakespeareNZ, Owner at The Shakespeare Hotel, responded to this reviewResponded August 22, 2019

Dear valued guest.

Thank you for staying with us, we appreciated your feedback. We take guest feedback very seriously and noted the concerns, that have been fixed. Sorry for the inconvenience. We look forward to welcoming you back at the hotel and changing your experience.

Warm regards,

The Shakespeare Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019 via mobile

In a city where they seem to redevelop over anything old, it is nice to have this place. It's old and worn but very quaint and comfortable enough. Everything works ok, the staff are friendly and helpful, especially Saleem.
I lived in Auckland as a young guy and in my uni days have had a few beers at the Shakey. So it was nice to stay here a few nights as I caught up with the city of my youth. I'm glad it's here and not changed much - with the Kiwi Tavern and London Bar gone, especially so.

Date of stay: June 2019
Trip type: Traveled solo
Thank NalinW_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShakespeareNZ, Owner at The Shakespeare Hotel, responded to this reviewResponded August 22, 2019

Greetings valued guest.

Thank you for staying with us and experiencing a living history, we sincerely appreciated your wonderful feedback. We are glad the iconic Shakespeare Hotel with its 120 years of rich history and character, and the team delighted you. Our multi-lingual and friendly team goes the extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back at the hotel.

Meanwhile, please feel free to let us know if we can be of assistance to look after any of your friends or family members travelling to Auckland in the near future.

Warm regards,

The Shakespeare NZ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2019

I wanted to love this hotel. It has so much character, with the brewery downstairs, the random Victorian nooks with assorted chairs. And every staff member was friendly and cheerful. Unfortunately, we woke up to a large leak in the ceiling rained onto one of our beds. The manager was apologetic, and refunded us a third of the cost, but it seems like it should have been a bigger reaction. There was no air-conditioning, and with the window open, mosquitoes ruled the night.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Abe M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShakespeareNZ, Owner at The Shakespeare Hotel, responded to this reviewResponded May 7, 2019

Greetings valued guest.

Thank you for staying with us, we sincerely appreciated your feedback. We are glad the iconic Shakespeare Hotel with its rich history and character, and the team delighted you. Our multi-lingual and friendly team goes the extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back at the hotel. We take guest feedback very seriously and noted the concerns about the sudden leakage that has been fixed. We look forward to welcoming you back at the hotel and changing your experience.

Meanwhile, please feel free to let us know if we can be of assistance to look after any of your friends or family members travelling to Auckland in the near future.

Warm regards,

The Shakespeare NZ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2019

Location was great. We arrived at 8.30 in the morning rang the bell and was admitted to the lovely old hallway and sweeping staircase. Bags were dropped off (behind the bar!) and we were told that our room would be ready in an hour. That was a bonus. We went off to explore the area and popped back about 11 - the bar was open and we were shown our room. 4 flights of stairs sorry I forgot how many. The room was tidy and HOT. There was a fan thank god. Shower was ok small and basic but the water was hot and the toiletries left were a nice touch. Ideal place for a couple of days. Yes room was hot - TV didn't work - but kettle did! We ate at the pub and took advantage of the 20% discount on food and drink for residents. Food was great - portions were HUGE! Beer was good. Would recommend for a no frills stay.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Debbie s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShakespeareNZ, Owner at The Shakespeare Hotel, responded to this reviewResponded May 7, 2019

Greetings valued guest.

Thank you for staying with us, we sincerely appreciated your wonderful feedback. We are glad the iconic Shakespeare Hotel with its rich history and character, and the team delighted you. Our multi-lingual and friendly team goes the extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back at the hotel.

Meanwhile, please feel free to let us know if we can be of assistance to look after any of your friends or family members travelling to Auckland in the near future.

Warm regards,

The Shakespeare NZ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2019 via mobile

I hate to pick on a place when it simply is what it is but this hotel is really bad. The rooms are ridiculously small and uncomfortable with no AC and no elevator so when you have to check out early and there is no staff to help, you are lugging your two week packed suitcases up 4 ( in our case) flights of stairs in a hot and stuffy stairwell. There weren’t even the basics you would expect, like more than one outlet in the room and more than one tiny, dim light in the bathroom.

I appreciate the fact they don’t pretend to be something they’re not, but even for a one night stay like we did, we couldn’t get out of there fast enough.

Date of stay: March 2019
2  Thank chrishH6459WP
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShakespeareNZ, Owner at The Shakespeare Hotel, responded to this reviewResponded May 7, 2019

Dear value guest,

Thank you for staying with us and your feedback. We are sorry to hear few things did not please you in the room type you booked. We take the guest feedback seriously and we can assure you that the quality standards you noticed in the particular room are not the norms at The Shakespeare. Your feedback has been taken on board and necessary actions being taken to avoid reoccurrence.

We look forward to welcoming you back again and changing your experience in a different room type.

Warm regards,

The Shakespeare Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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