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“Porter”
Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #13 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed July 8, 2014

Friendly Hotel, but its a porter by the name of Dickey that makes you feel welcome, special and important.
He is prompt courteous and very friendly......we need more Dickey's I feel, better make him in charge of that area.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank jackj2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny K, General Manager at SKYCITY Hotel, responded to this reviewResponded July 20, 2014

Jackj2502,

I will make sure I pass your feedback onto Dickey, he sure does have an amazing ability to connect with people from all over the world.

I look forward to welcoming you back to SKYCITY Hotel when you next require accommodation in the Auckland.

Regards,

Denny Keane
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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971 - 977 of 1,959 reviews

Reviewed July 8, 2014

Ill keep it simple, if you are looking for a good value hotel in Auckland CBD then book here now....

The rooms are nice and relaxing, the location is great, service is excellent and the Casino is just downstairs!!!

  • Stayed: November 2013, traveled as a couple
    • Value
    • Rooms
    • Service
Thank KiwiBawse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny K, General Manager at SKYCITY Hotel, responded to this reviewResponded July 20, 2014

Good Morning Kiwibawse,

It is great to read your feedback, the team work really hard to deliver an exceptional level of customer service in New Zealand’s busiest hotel.

Thank you far taking the time to provide your feedback on Tripadvisor and I hope you had a truly fantastic time down here in NZ.

Kind Regards,

Denny Keane
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

Stayed here for business - accomodation booked by the corporate - amazing. Huge room, beautiful facilities, bathroom was massive, hotel was quiet and everything perfect down to a tee.
Staying again and again and again!

  • Stayed: May 2014, traveled on business
    • Value
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Thank MikeTauranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded July 7, 2014

Good Afternoon Mike,

It is great to read your Trip Advisor review; we look forward to hosting your accommodation for many business trips to come.

Regards,

Denny Keane
Hotel Manager

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Reviewed July 3, 2014

value for money, Excellent cleanliness, service and bed. Breakfast was excellent. The room was big, the king size bed really comfortable, and I really appreciated the free wifi. We definitely visit again!

  • Stayed: June 2014, traveled as a couple
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1  Thank Noel487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded July 7, 2014

Hi Noel,

It is great to read your Trip Advisor review; the team take great pride in the service and product we have and offer here at SKYCITY Hotel, I am glad we met your expectations on this stay.


Regards,

Denny Keane
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

Nice hotel with a city center location right by the skycity tower, found the the room to be large and comfortable with all the usual facilities, including direct access (from reception area) to a large casino if thats of interest, Shower curtain in need of replacement and leave out a notice if you require the room to be serviced. Once again concierge very helpful.

  • Stayed: May 2014, traveled solo
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2  Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded July 7, 2014

Hi Steve,

It is great to read your Trip Advisor review; the team take great pride in the service and product we have and offer here at SKYCITY Hotel, I am glad we met your expectations on this stay.


Regards,

Denny Keane
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

I spent 5 nights at the Skycity Hotel while attending business meetings and a conference at the hotel.

The room was large, the bed really comfortable, and I really appreciated the free wifi.

The room servicing was to a high standard, and the room was kept clean. I never had much interaction with staff as I was at the conference all day and then at evening social functions. The checkin and checkout staff were friendly and efficient, and the concierge staff helpful with getting taxis.

I enjoyed my stay at the SkyCity. They are upgrading the lifts at the moment with one out of service, and this was the only frustration, as a result I often ended up waiting a while for the lift

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank Ross W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded July 7, 2014

Dear Ross,

Thank you for taking the time to share your feedback on Tripadvisor. I will share your feedback with the team as they really take a lot of pride in exceeding our guest’s expectations.

In relation to the lift feedback I can confirm that the lift in question has 2 weeks left before its upgrade is complete. We have tried to allocate times that would least impact our guests but on a few periods of demand the work has increased the waiting time.

Kind Regards,
Denny Keane
Hotel Manager

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Reviewed June 24, 2014

We find this hotel very comfortable, i.e. the beds are exceptionally good, the air conditioning is efficient and easy to adjust and ensures comfort day and night. We like the great choice of bars, restaurants and cafes ,and the entertainment, the very friendly helpful staff everywhere and the easy accessible car parking. The location is perfect. We have stayed there many times and would not consider looking elsewhere.

Room Tip: higher up away from ongoing road works in outside hotel
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chemnitz44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded June 29, 2014

Good Morning chemnitz44,

It is great to read your feedback, the team work really hard to deliver an exceptional level of customer service in New Zealand’s busiest hotel.

Thank you for taking the time to provide your feedback on Tripadvisor and I look forward to welcoming you back on your next visit to Auckland.

Kind Regards,
Denny Keane
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland Central
#7 Romantic Hotel in Auckland Central
#11 Family Hotel in Auckland Central
#12 Luxury Hotel in Auckland Central
#14 Business Hotel in Auckland Central
Price Range: $159 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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