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“Great location.”
5 of 5 bubbles Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #11 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Berri, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location.”
5 of 5 bubbles Reviewed November 4, 2013

Rooms were large and very clean. No problems getting around, bus stop right out the front. Staff were more than happy to help. Only advise would be for younger adults - casino age limit is 20 years, as my daughter found out (only 19) but the security staff were very friendly - no hard feelings we will just need to go back again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CherylM66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, November 6, 2013
Dear Cheryl,

Thank you for your positive review of SKYCITY Hotel. I hope you have returned safely to Australia and enjoyed your visit to New Zealand.

We look forward to welcoming you back in the near future, possibly for your daughters 20th birthday, if not sooner.

Kind regards,
Ida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
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  • English first
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English first
Christchurch, New Zealand
Level Contributor
4 reviews
5 of 5 bubbles Reviewed November 4, 2013

We stayed at this hotel last weekend and I have to say the staff were extremely helpful and made our weekend really enljoyable. The concierge David is a wealth of knowledge and was super helpful .. along with some cheeky banter. The room was very clean and spacious and quiet. Would definitely recommend this hotel.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, November 6, 2013
Dear Amanda,

Thank you for your excellent review on TripAdvisor. I hope you have returned safely to Christchurch.

I have shared your lovely feedback with David and the rest of the team who were pleased to receive it. David has recently been awarded his Les Clefs d’Or keys, which acknowledge his commitment to quality service as a highly respected Concierge.

My team and I look forward to welcoming you back to SKYCITY Hotel in the future.

Kind regards,
Ida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

Very central to Auckland CBD, Vector Arena and the Viaduct. All within easy walking distance although uphill on the way back! Valet parking is essential if you arrive by car and the concierge staff were very attentive and friendly. The rooms are clean and comfortable. There are several restaurants nearby with Bellota, Tapas, next door a must visit. My only criticism would be to have more reception staff at peak times as two at check in and check out meant lengthy waits both times.

Room Tip: Ask for a harbour view room.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeeBee18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, November 6, 2013
Dear GeeBee,

Thank you for taking the time to review SKYCITY Hotel on TripAdvisor.

Please accept our apologies for the delay you experienced at arrival and departure. Rest assured, our Front Office Manager will be reviewing our staffing levels in order to avoid such situations.

We hope to welcome you back to SKYCITY Hotel in the near future.

Kind regards,
Ida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waiheke Island, New Zealand
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

We spent a night at Sky City on the 25th October 2013 and purchased one of their great package deals which included a fabulous room, chocolates, champagne, entry to skydeck, 3 course meal at Orbit Restaurant (the food was fantastic as were the views), late checkout and breakfast oh and valet parking! We had such a fun evening and the service was excellent, the staff go out of their way to help you.

Highly recommend it. We aren't gambling people so didn't go for the Casino but their service, standard of rooms, food etc is well worth a visit.

Room Tip: Choose a package deal
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fizgig97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, November 6, 2013
Dear Fizgig,

Congratulations on your special 10 year anniversary. Thank you for your brilliant recommendation of SKYCITY Hotel. My team and I are thrilled you thoroughly enjoyed our popular ‘City Experience’ package to celebrate your special occasion.

Keep an eye on our website and facebook page for all of our upcoming packages and promotions over the festive season.

We hope to welcome you back for your next special occasion.

Best wishes,
Ida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 3, 2013

Nice clean and modern hotel. Great location and able to get to waterfront on foot in about 15min. Hard to fault. Only disappointment was the young guy doing the valour parking. Too fast, too dangerous.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamiltonlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, November 5, 2013
Dear Brendon,

Thank you for your review of SKYCITY Hotel.

Rest assured, I have shared your feedback with our Chief Concierge who will review your concerns in regards to our Valet Parking attendants. I welcome you to contact me directly with the details of your stay so we may investigate thoroughly.

I look forward to hearing from you.

Many thanks,
Ida
Hotel Administrator
ida.uea@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, Manawatu-Wanganui, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

We really enjoyed our stay at the Sky City Hotel. Staff were friendly and efficient. Room was spacious, clean and modern. Great views of the city. Very close to shops and restaurants and walked back from seeing a show at Vector arena. Has a good affordable food court in the casino that we went to. Really enjoyed my stay, would of liked to stay longer. Will be back!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, November 5, 2013
Dear Danielle,

Thank you for taking the time to post your review on TripAdvisor. My team and I are thrilled you enjoyed your visit and we look forward to welcoming you back in the near future.

Many thanks,
Ida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 3, 2013

This hotel is a great location, lovely rooms. Which are well designed and lvely decor. Super king bed! Highly recommend and as for the staff, very polite with Dicky the porter going the extra mile! I will be staying here again for sure. Can say that on check out there was a huge line with only two staff at front desk. So maybe you should look into this..........

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 8Vanessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, November 5, 2013
Dear Vanessa,

My team and I are thrilled you enjoyed your stay here at SKYCITY Hotel. I have shared your wonderful feedback with Dicky, who was delighted to receive it.

Please accept my apologies for the delay you experienced on check out. Rest assured, our Front Office Manager will be reviewing our staffing levels in order to avoid such situations.

We hope to welcome you back to SKYCITY Hotel in the near future.

Kind regards,
Ida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#8 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#12 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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